SUMMARY OF QUALIFICATIONS:

Skilled Leader and Manager: Continue to practice on becoming a transformational leader. The practice of transformational leadership raises my level of awareness, my level of consciousness about the significance and value of designated outcomes, and ways of reaching the people I work with. My approach to leadership is delegating, coaching, positive, going beyond, nurturing, and leading by example. I strive to create conditions that cause people to do whatever is needed to complete tasks in a fun and relax environment.

Lead teams of users and technical professionals tao carry out team projects. Provide technical leadership as IT Technology/Project Manager. Provide guidance to help team take advantage of technical tools. Excellent project management skills including creating project work plans, analysis, development and implementation of software applications with Rapid Application Development, Systems Development Life Cycle and Project Life Cycle methodologies.Displays unsurpassed creativity, resourcefulness, adept at promoting teamwork and leadership among employees of the public and private sectors; including members of non-profit organizations.Proficiency preparing written reports, presentations, spreadsheets, and superior ability to communicate with individuals at all levels of technical expertise. Outstanding rapport with subordinates and all levels of management while providing highly professional, precise, reliable, exhaustive, and dedicated services.

Technically Proficient: Professional with over 10 years experience information systems development, systems analysis, implementation utilizingRapid Application Development, Systems Development Life Cycle and Project Management methodologies. Subscribe to various information systems magazines. Monitor federal government web sites for latest advisories and new developments. Attend pertinent information technology conferences to stay abreast of the rapid evolution of information technology.

Excellent Communications Skills: Exceptionally skilled at communicating with non-technical personnel to facilitate the appropriate use and operation of computer components and employment of network capacities. Support users in the effective use of personal computers application software and operating systems. Resolve user problems on Compaq, Dell and IBM personal computers clones running Windows NT, Windows 2000, XP and VISTA. Provide first and second level technical support to internal and external customers in computer use, hardware and software problems.

WORK EXPERIENCE:

IT Manager 3/2006 - Present
P.I.E. Management
Confidential, TX, Detroit, MI

Provide technology vision and leadership in the development and implementation of the affiliate-wide information technology (IT) program. Lead the organization's network in planning and implementing enterprise information systems to support both distributed and centralized, business operations, achieve more effective and cost beneficial enterprise-wide IT operations.

• Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the organization's network.
• Facilitates communication between staff, management, vendors, and other technology resources within the organization.
• Oversees the back office computer operations of the affiliate management information system, including local area networks and wide-area networks.
• Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation.
• Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software.
• Develops and implements user-training programs.
• Oversees and evaluates system security and back up procedures.
• Recruit, mentor, and place employees in outsourced positions with secured contracts.

Certified Advanced Facilitator 12/2002 - Present
Confidential
Phoenix, AZ

• Provided quality instruction to classes of 10 - 20 students in undergraduate and master levels on the methodology of project planning, strategic planning, and implementation in a business environment. Subject matter covered project management for software development, team leadership, scheduling and cost control, risk management, quality management, outsourcing, and contracting; utilizing MS Project 2003 - 2010 in an asynchronous online environment.
• Produced and implemented cooperative lesson plans and student assessments taking the university's regulations in account. Where 80% of the students achieved above-average performance on individual and learning team assignments.

Technology Manager 1/1998 - 3/2006
Confidential
Detroit, MI

Supervises 15+ person multi-national team, as handpicked technology manager, managing all IT functions, real-time network of 350 + on-site and off-site users, and $3.5M+ in capital equipment on assignment to the City of Detroit, Planning and Development Agency.

• Created project plans including work breakdown structures, timetables, cost and risk plans.
• Implemented document imaging project utilizing cloud computing.
• Responsible for monitoring and creating major database integration and enhancement projects from Microsoft ACCESS to SQL SERVER utilizing MS PROJECT, .ASP.NET, WORD, EXCEL, POWER POINT, VISIO, CRYSTAL REPORTS, and ADOBEACROBAT.
• Analyzed, developed, and implemented webinars for various divisions.
• Instrumental in department growth by utilizing customer relationship management skills.
• Served as point person in IT internal controls, problem management, while increasing users' productivity over 40%. Expert problem solver, thinking on the feet at all times while displaying personality and character that is critical to each project and management.
• Analyzed cost and schedule variances for the Property Information System application, identifying problem areas and weaknesses while working with an outside vendor.
• Summarized overhead data, project plans, and developed strategic proposals for the Housing, Real Estate, and Development Divisions on the Grant Application Tracker and Property Information systems.
• Managed the implementation of the first Property Information System, as well as all automated system projects. Lead the development of theorganizational IT modernization planning.
• Directed projects from formulation through implementation; 311 Call Center Application, various Special Mission, Local Government, and Subcontract programs.
• Compiled cost control data and coordinate development of request for proposals for the Far East Side and Document Imaging projects.
• Developed and coordinated annual budgets for the section and the allocation of funding among all IT projects.
• Communicated written and orally status to the Chief Development and Chief Information Officersand manage project scope changes.
• Increase team productivity by 50% by utilizing project management and system development life cycle methodologies.
• Utilized project management process established by the Project Management Book of Knowledge (PMBOK) from the Project Management Institute (PMI).
• Led development team that developed applications to monitored government compliance in the divisions and suggested initiatives for any deviations from policy.
• Trained staff team building.
• Reduced network related helpdesk calls 85% by restructuring and upgrading the department's network, including replacing wiring and computers, and eliminated UNISYS network.

IT Team Leader 10/1993 - 12/1997
Confidential
Detroit, MI

• Directed development of Business Assistance Center (BAC) systems projects on assignment to the Ford Motor Company.
• Led corporate wide business automation, introduced electronic information and integrated systems applications, and instituted applied process and technology to create a sophisticated IT infrastructure for the company's car dealerships.
• Delivered weekly status reports to client detailing project activities and issues.
• Created and reviewed specifications, acquisitions, statement of work, test plans, and procedure documents.
• Increased accuracy of information given to dealers by planning, analyzing,programming, developing unit and systems test plan, and implementation of systems using TSO/ISPF, IMS, COBOL370, COBOLII, DB2, VISUAL BASIC, C, PERL, UNIX, Expediter, VSAM, Microsoft ACCESS, and utilizing system development life cycle methodologies.
• Decreased calls to the BACCallCenter by 20%.
• Managed a diverse team of individuals. Lead training sessions for over 100 users.

Management Consultant(at now defunct IT startup) 2/1993 - 10/1993
Confidential
Detroit, MI

• Directedthe re-engineering activities of Payroll and Human Resources applications of the Detroit Board of Education using system development life cycle methodologies.
• Substantiated cost, benefit, make/buy and outsourcing decisions as a means to effectively allocate IT investments and intellectual assets.
• Implemented end to end IT project-management methods with clear parameters for direction, timelines, accountability, and quality control. Cut system application development time by as much as 30%.
• Participated in the preparation of training sessions, training manuals, and end-user training for over 500 employees.

Programmer/Analyst 7/1992 - 12/1992
Confidential
Troy, MI

• Lead the analysis, development, design, coding, testing, and implementation of systems involving inventory distribution utilizing COBOL/DB2, CICS, and JCL.

IT Consultant(at now defunct IT consulting firm) 4/1991 - 5/1992
Confidential
Farmington Hills, MI

• On assignment to the Chrysler Corporation (Engineering Department). Participated in the analysis, coding, testing, and implementation of various functions within the Network Management Repository System.
• Assisted with the development, design, testing and analysis of several 'list and select' programs, as well as database maintenance programs, utilizing CICS/DB2 that interfaced with COBOLII.

Systems Analyst § Programmer/Analyst 5/1987 - 3/1991
Confidential
Centerline, MI

Internship provided while in last year of college and was hired directly after graduation from MercyCollege.

• Migrated five different systems used in Payroll and Human Resources into a fully integrated technology architecture that provided real-time access to key information for planning and decision making.
• Analyzed, designed, developed and implemented Repository, Personnel and Financial systems utilizing TSO/ISPF, COBOL370, COBOLII, CICS, DB2, File-Aid, Expediter, and VSAM.
• Scheduled and tracked the various tasks of systems planning utilizing system development life cyclemethodologies.
• Responsible for all facets of applications development and implementation. Instructed personnel on computer related tasks and problems. Responsible for the proper operation and maintenance of software applications.
• Wrote user documentation, internal specifications, and external specifications.

EDUCATION:

Master of Business Administration in Finance/Human Resource Management
Bachelor of Science in Computer Information Science/Business Administration

COMPUTER SKILLS:

Hardware: Compaq, Hewlett-Packard, IBM, Apple, Macintosh, and Dell personal computers,
multimedia products, AS400, and IBM mainframes.

Operating Systems: Windows 2000, XP,VISTA, 7, and UNIX

Software: Microsoft Project2003 - 2010, Microsoft Project Server, Microsoft Word, Excel,
Power Point, Access2003 - 2010, Visual Basic, SQL Server 7/2000/2005, Front Page, Outlook, Outlook Express, Niku, Corel Office Package, Crystal Reports, .NET,Visio, Perl, .ASP, Microsoft Inter-Dev, HTML, PL/SQL, C, DB2, CICS, TSO/ISPF,IMS, VSAM, COBOL370, COBOLII, PERL, VSAM, Expediter, File-Aid, FORTRAN, ASSEMBLER, RPG, AdobeAcrobat, GroupWise, Intranet and Internet.

PROFESSIONAL MEMBERSHIPS:

• BDPA Information Technology THOUGHT LEADERS - Past President, Vice-President, Membership Chairperson, and Executive Secretary
• Detroit Urban League - Member
• Jamaica Computer Society - Member
• National Sales Network - Secretary
• Western International Optimist Club - Secretary/Treasurer
• PhD Project
• Michigan Council of Women in Technology

AWARDS:

• BDPA - Chapter of the Year Award, 1996, 1997, 1998, 1999
• BDPA - National High School Student Computer Competition - Detroit team placed 1st over 4 times
• BDPA - Certificate of Appreciation Award, 1999
• BDPA - Greater Flint Chapter - Certificate of Appreciation, 1993
• Chrysler Corporation - Certificate of Appreciation, 1987 & 1989
• City of Detroit - Mayor's World Class ServiceAward, 2000
• City of Detroit - Certificate of Appreciation Y2K Project, 2000
• City of Detroit - City Council, Resolution for Community Service, 1999
• Ford Motor Company - Award of Excellence, 1997
• Ford Motor Company - Recognition for Excellence Monthly Award, 1994
• IRS - Detroit Computing Center - Certificate of Appreciation, 1991
• Western International Optimist Club - Distinguish and Honor Secretary/Treasurer Awards - 2005

PERSONAL INFORMATION: Willing to relocate and travel