SUMMARY
More than 17 years of professional experience in project management, help desk operations, business analyst, accounting, finance, network support, system analysis, and programming job roles for automotive and non-profit corporations. Strong background in IT Project and Service management. Recently completed the New Horizons Project Management PMP Exam Prep for the PMI PMP (Project Management Professional) Exam Certification and also ITIL Foundation IT Service Management certifications prep courses. Seeking job opportunities in Project Management and Business Analyst/Services job roles.

TECHNICAL SKILLS

• Microsoft Project 2003/2007 Professional & Server
• Word
• Excel
• PowerPoint
• Access
• Publisher
• FrontPage
• Visio
• Windows 98/2000/XP
• COBOL
• DB2
• SQL
• Structure Charts
• Pseudo Code
• JCL
• SLC Testing Techniques and Documents
• Numbering Systems
• HTML 4.0

• Graduate, 2006 EDS PPM Quick Start Project Management Accelerated Development Program
• Graduate, EDS/Walsh College 1998 IAD (Information Analyst Development) Cobol college
• Completed the following EDS Corporate/PMI PDU classroom training:
• Advance Project Leadership
• Effective Schedule Management using MS Project
• Facilitation Basics Workshop - ITIL Process Suite(IPS) Overview
• Microsoft Project Professional 2002 Fundamentals
• Microsoft Project Server for Project & Program Managers
• Project Management: Start-Up and Planning
• Project Management Execution and Close-Down
• Project Management Essentials: Project Scheduling and Budgeting
• Project Management: The Fundamentals

PROFESSIONAL EXPERIENCE

Confidential, MI

National President (Volunteer)
1/2007 - Present

• Elected as national president over 501(c)3 nonprofit organization, MSU Black Alumni Inc. that serves over 5000 African American MSU alums across the globe and supports the MSUBA Million Dollar Endowment with MSU that provides over 30 scholarship annually to current MSU students.
• Serve as a liaison for the MSUBA working in partnership with Michigan State University departments to promote the goals of the MSUBA .
• Organize and plan various social/educational programs for alums and current MSU students.
• Make presentation to various alums and MSU staff to discuss various alumni and campus issues.
• Oversee day to day business operations of the 8 chapters of the MSUBA in Detroit, Chicago, Houston, Atlanta, DC, New York, Lansing, and St. Louis.
• Also serve on the 20 member of directors for the MSUBA and serve on various MSU Alumni Association Advisory Councils.

Confidential, MI 6/1998 - 3/2009

IT Project Leader - Project Management Delivery 9/2006 - 3/2009

• Serve as Project Team Leader managing over 20 US/Brazil/China project resources on over seven external separate large and small GM/Delphi payroll COBOL based application development GM SDP Standard projects with more than total contract value of $1.8 million. All projects were delivered on time, within scope and, under budget.
• Utilizes ABCD risk management tools and processes to mitigate risk on various projects. Also responsible for creating risk management plan documents for project I was assigned to.
• Applied PMI PMBOK and EDS best practices based project management methodologies with managing both the large and small projects I was assigned to as Project Leader.
• Responsible for updating/creating the Microsoft Server Project schedule, capturing and evaluating project metrics, tracking issues and risks. Utilize MS Project Web Server to track time of project resources as well as manage project task. Utilized MS Project Web Server.
• Presented project risk, issues, and project details with GM ISS Management team as well EDS/GM/Delphi staff members utilizing Microsoft Project as well as other teleconference tools such as WebEx.
• Facilitate project team meetings and meetings with GM/Delphi clients to review project status and serve as a liaison between the IT and business teams. Coordinate all project activities from start to the close of the projects utilizing PMI PMBOK Project Management Methodologies. Also utilize ITIL IT Service Management methodologies.
• Participated in sales review and RFP process for purchase orders initiated for GM SSN remediation project with GM client and EDS Delivery Executive
• Report project cost on monthly basis into monthly cost management and billing system for various projects assigned.
• Responsible for registering projects within the PMO, capturing and evaluating project metrics in Presage reporting tool, tracking issues and risk in PMIS tool.
• Created project development plan to follow Global Applications Development High Maturity Quality Management System's project processes. Assist with setting up the enterprise SAP time tracking and WBS Structure for project effort tracking
• Manage multiple Microsoft Project Server and Professional project schedules that were leveraged for the task/deliverables needed for three Delphi divesture projects.
• Assist with GM SDP Business Requirements Documentation & Systems Requirements Documentation meeting between GM, EDS, and other suppliers.
• Created project plan documents including risk, human resource, configuration, integration, communication, and change management utilizing EDS project management processes/templates. Also completed GM project management documents as well.

Environment: Microsoft Windows XP/Vista,MS Project Professional/Server, Microsoft Office Suite, SharePoint, Excel, PowerPoint, Word, Publisher, Presage, ITIL, ISO, Global Application Development Quality Management System, GM SDP (system development processes), PMI PMBOK, SAP, and Boreland Star Team for Configuration Management.

Help Desk Coordinator / Team Lead 11/2003 - 9/2006

• Serve as Team Leader for GM Human Resources web portal help desk managing 25 agents who support over 125,000 GM Employee and Retirees. Also serve as subject matter expert on the help desk for various businesses and technical issues such I-notes, org manager and portal connectivity issues.
• Provide technical support to over 125,000 General Motor's US and global employees remotely utilizing the HR based Socrates Web Portal by providing technical assistance and problem resolution for users on the site.
• Present various helpdesk operations and outage issues to EDS internal Service Delivery Manager utilizing Microsoft PowerPoint.
• Responsible for team leader responsibilities including workforce management, training, and agent scheduling while the account is transitioned overseas.
• Serve as Bulletin Board Admin/SME for posting known issues, maintenance, and outages with regard to the Socrates web portal. Also maintained an Excel based spreadsheet with open and close issues. Work with other GM vendors to resolve system outages.
• Participate on the Quality Assurance team for Quality Management and ISO/ITIL certification.
• Ensured team quality processes met ISO qualifications and standards.
• Conducted Internal Practice Audits for the Socrates Support Help Desk. Also performed Internal ITIL based quality audits.

Environment: Microsoft Windows 98/XP, Microsoft Office Suite, SharePoint, Excel, PowerPoint, Word, Publisher, PeopleSoft, ITIL, ISO, CMMi, Global Application Development Quality Management System

• Provided external tier I & II technical support and WAN satellite communications support to over 8400 GM dealerships. Served as a liaison between GM Dealerships and the GM Vendor Dealer Service Providers to resolve technical issues. Troubleshoot Cisco routers, switches, satellite signals, and digital interface units for 8400 North American GM Dealerships Pulsat Communication System.
• Supported GM North American dealerships across the US remotely by providing remote Level 1 and 2 network/technical support for NT/2000 based servers, and Windows 98, 2000, and XP.
• Provided hardware support for GM Compaq servers, tape drives, hubs, UPS, and resolve TCP/IP addressing issues.
• Assisted with deployment project for the GM Access II new severs and networking equipment to various dealer ships in the US. Serving as a coordinator for various and business and IT functions.

Environment: Microsoft Windows NT/XP/Server, Microsoft Office Suite, SharePoint, Excel, PowerPoint, Word, Publisher, ISO, CMMi, Global Application Development Quality Management System, CISCO Router, Pulsat satellite communication system, and Remote Access

Network Administrator/Project Analyst, Confidential, 10/00 - 10/01

• Provided internal network support and PC maintenance for 263 Microsoft Windows 98/2000 internal users in the EDS North Region Finance Division utilizing various applications such MS Word, Excel, Outlook, Access, and Power Point. Also served as Project Lead for the PC refresh project to prepare for the release of the SAP based financial warehouse system called e.FW
• Coordinated the e.FW (enterprise financial warehouse) hardware and software deployment project schedule. Also updated e.FW deployment tracking status for the internal e.FW project.
• Presented project status, issues, and risk to EDS internal IT infrastructure management and team members.
• Collaborated with internal EDS Finance team to perform a successful inventory scan of all the servers and mainframes at the Auburn Hills Service Management Center to ensure their integrity as well as licensing compliance.
• Installed EDS Consistent Office Environment IBM and Dell PCs. Also networked Windows 98 PCs to the LAN.
• Managed a special asset management project for a SAP based Electronic Financial Warehouse migration in which new IBM T2 laptops and PCs were deployed and implemented with success. Also received recognition from the CIO of EDS for my efforts on the project.
• Responsible for Asset management of IT equipment for the EDS North Region Finance Division. Provided hardware support for GM Compaq servers, tape drives, hubs, UPS, and resolve TCP/IP addressing issues.

Environment: Microsoft Office Suite, Microsoft Windows 98/XP, Microsoft Office Suite, SharePoint, Excel, PowerPoint, Word, Publisher, MS Project Professional, GMAC Smart Web, GMOL, SAP, and EDS Asset Management tracking system

• On a monthly basis in coordination with various EDS groups, process $22 million in billing transactions in compliance to the GM contract accounting guidelines.
• Prepare quarterly variance, new/loss business sales, and actual reports utilizing Oracle database queries on a monthly basis in support of GMAC/MIC financial reporting.· Resolve all billing discrepancies with the EDS account executive organization or the General Motors customer.
• Prepare quarterly variance, new/loss business sales, and actual reports on a monthly basis in support of GMAC/MIC financial reporting.
• Also served as Project Lead for the PC refresh to prepare for the release of the SAP based financial warehouse system called e.FW
• Project lead/webmaster for the planning, creation, and maintenance of team website on the EDS intranet.
• Coordinated the e.FW (enterprise financial warehouse) hardware and software deployment schedule. Also updated e.FW deployment tracking status. .

Environment: MS Office Suite, MS Windows 98/XP, MS Project Professional, and EDS Asset Management tracking system

• Provided 24X7 production support for the Non-Vehicle Billing, Accounts Receivable, Incentives and General Accounting & Reporting subsystems on the NAO Dealer Accounting BARS Team utilizing COBOL, Endeavor, Focus, Champ, JCL, DB2, and MVS.
• Participated in development and maintenance teams to analyze, design, develop, code, and test significant system enhancements and resolve production incidents utilizing Cobol, DB2, and various applications utilizing the SLC (System Life Cycle) system an d conforming to CMM standards.
• Support and implement various desktop applications for the BARS Enhancement, System Support and Tech for a team of 80.
• Created a metrics report program using COBOL to keep track of metrics for BARS Online Screen Availability to conform to CMM guidelines.
• Investigated and solved network/software problems for the BAR Enhancement, System Support and Tech Team.
• Completed Information Analyst Development (IAD) / Systems Engineering Development (SED) business and technical training program at Walsh College.

Environment: COBOL, DB2, MVS, MS Office Suite, SQL, SLC Testing Techniques and Documents, and Focus

EDUCATION
Bachelors of Arts, Finance with Communications minor
Certificate of Completion, ITIL IT Service Management and Applying Project Management Methodology & Exam Prep