IT Engineer II Resume Rock hill, SC - Hire IT People

ORACLE REPORTS DEVELOPER
Technology professional with extensive experience in Systems Administration and coding. Expertise in analysis, programming, testing and implementation of software. Expert in thinking outside-the-box and applying exceptional analytical and troubleshooting skills for hardware and software issues. Provide interpersonal, excellent customer service. Demonstrated intuitive ability to thoroughly and efficiently maintain a full work load.

Expertise Highlights

Network & Systems Administration
Major Software/Systems Implementations
Data/Systems Analysis
Visual Basic Scripts
SQL Queries
Y2K programmer

Database Design & Management
Systems/User Security
Hardware/Software/Network troubleshooting
Technical Writing (Manuals/System Specs)
MS Excel Trainer
Online and Batch Applications Development

Professional Experience

Confidential,Rock hill, sc

Information Technology Engineer II

Feb 2009 to Dec 2011

IT professional serving as project guide for City’s Advanced Metering Infrastructure system. Provide operational support to key environments including management, workflow, documentation, troubleshooting, and service optimization. Conduct system performance and monitoring of applications/systems.
Key Results:
Assists in Wi-Fi/AMI/AMR network planning, deployment, and maintenance.
Progressively assesses overall AMI system performance to provide feedback and business plan suggestions to management and City officials.
Provide internal customer support and Systems Administration for City’s Mobile Work Order System, STAR, Network AMI System, and Cayenta Utilities.
Indepenendtly design and implement SQL queries for identification of AMI meter programming errors and hardware malfunctions to predict and avoid potential billing issues and to ensure data integrity.
Create training manuals and execute multi-level training classes in MS Word and Excel; serve as MS Excel trainer for the City of Rock Hill.
Design SQL queries and VBA scripts to elevate efficiency and accuracy in analyzing data/reports to find customer water leaks, theft of electric meters, unlawful utilities consumption, and software issues.
Automated previously manual, lengthy processes improving billing accuracy and efficiency while decreasing labor costs.
Test all patches and fixes installed by vendor to ensure software performance and data accuracy.

Confidential,Chester, SC

Oct 2000 to Feb 2009

Information Resource Consultant I

Supported seven counties in District 4, including 250+ desktops and laptops, computer lab, 325+ users, 77 network printers, desktop printers, video conferencing equipment, other hardware, software applications, operating systems, file management, security management, inventory management, network issues, and users’ “how-to” questions.

Key Results:
Served as liaison between Headquarters in Columbia and District for all IT issues.
Automated installation of network printers and application upgrades for users via MS-DOS scripts.
Designed and maintained database of hardware, software, and surplus inventory and user accounts.
Configured and maintained security system for the District Office buildings.
Configured, installed, and maintained hardware including computers, printers, and peripherals.
Developed and maintained intranet webpage for District 4.
Installed, tested, and maintained software and operating systems.
Researched and recommended new technologies to management.
Created and maintained user accounts, security, file permissions, etc.
Designed and implemented queries and reports in Oracle Discoverer for end-users and management.
Provided customer support, training, and administration of Highway Maintenance Management System.
Created Inspections Database that reduced user errors and currently used by District 4 Inspectors.

Confidential,charlotte, nc

June 1997 to Oct 2000

Systems Engineer II
Pro-active team member responsible for maintenance of mainframe applications, including software design, implementation, troubleshooting, and testing in the finance department and the Collateral Tracking System.
Key Results:
Programmed both batch and on-line programs using COBOL, JCL, Changeman, Easytrieve, and Hogan/IMS Systems to meet internal clients’ specifications.
Handled 24-hour on-call coverage as part of rotating team; quickly and precisely diagnosed and resolved various real-time programming issues including coding and data errors with minimal down time.
Designated Year 2000 programmer responsible for analyzing and testing all developer’s programs in department and reprogrammed software, as needed, to ensure Y2K compliancy.

Education

Major: Bachelor of Science in Computer Science, 1996
Minor: Business Administration, 1996

Technology Summary

Working Knowledge:

MS SQL Server Management Studio, Cognos, Novell, Windows, ISPF/TSO, Norton Ghost, Hogan/IMS Systems, Lotus Notes, MS Office, MS-DOS, Cayenta Utilities, pcAnywhere, Macromedia Fireworks, Microsoft FrontPage, Changeman, Abendaid, Fileaid, Systems Management Server, Configuration Manager Console, Highway Maintenance Management System, Citrix Platform, Oracle Discoverer, Active Directory, Hyena, UNIX, LynuxWorks

Languages:

C++, Assembly, SQL, BASIC, COBOL, Pascal, HTML, JCL, Easytrieve Plus, Visual Basic

We provide IT Staff Augmentation Services!

It Engineer Ii Resume

Rock Hill, SC

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship