Summary

Seasoned IT Leader with 25 years of continually advancing experience in leading teams and projects within retail and healthcare. A proven change agent who continually focuses on process improvement to enhance performance, productivity and profits. A master in organizational behavior and organizational change.

• Healthcare Information Technology - HIMSS Stage 6, Level 1 Trauma Center, Outpatient Clinical and Surgical Center and 42 Family Practice Centers. EMR implementation and maintenance (Allscripts Sunrise 5.5. FP1)
• Enterprise Data Center Management- Design and construction. Capacity planning, energy management, engineering and operations.
• Disaster Recovery - Systems hardening, resiliency, recovery. Dual site replication, ACTIVE/ACTIVE Environments/
• Project Management - Scope, budget, scheduling, oversight
• Operations - ITIL Foundations Certified, Incident/Problem/Configuration/Change Management/ IT Service Desk.
• IT Organization Structure - Develop functional, strategic IT organizations that accurately addresses incidents, problems and environmental changes with the greatest amount of efficiency possible.
• Organizational Behavior - Employee retention, quality of life, employee appreciation, diversity and inclusion.
• Organizational Change - Preparation, introduction, instruction, counseling of organizational units through the change process.
• Extensive knowledge in the following technology platforms: Intel, Unix and Linux servers, Cisco networks and UCS, EMC Storage Arrays, NetApp Storage Arrays, Microsoft applications, Server Virtualization (VMware) Citrix, Infrastructure planning / design and converged media technologies.

Experience

University Health Systems 2009 - Present
Director, Technical Services
Director, Disaster Recovery

Leader of the Technical Services Division of Project Managers, System Architects and Engineers providing IT Service Delivery of networking, middleware, storage and server platforms to a level 1 trauma hospital system. Develop long range strategic plans to ensure system availability, resiliency and recovery. Manage $14M annual operations and capital budgets. Adapt workflow to meet ever changing priorities and timelines. Leveraged large population of vendor resources to overcome FTE shortfall.

Guide cross-platform, technical engineering teams in the delivery of large scale strategic and tactical projects.

• New Enterprise Data Center design/build ($22M)
• High Availability, Active/Active, dual data center systems design($9M)
• New trauma tower systems design ($629M)
• New clinical tower system design ($92M)
• Telemedicine initiative project deployment
• Mobile Mammography Coach offering same day results
• Citrix XenApp and XenDesktop project deployment and expansion
• Server virtualization initiative - 350 physical servers into 10 ESX hosts ($1.3M)
• Tiered storage architecture and development ($1.5M)
• Retrofit network infrastructure of 38 clinics
• Enterprise-wide Windows 7 upgrade
• Implemented Cisco’s Unified Computing Solution across VOIP and Server platforms
• Direct day-to-day Level 3 technical support for entire health system composed of approximately 6,000 local users.
• Conducted Operational Service Review
• Introduced ITILv3 Service Model
• Re-structured Technical Services team into a Tiered Support model
• Introduced and trained Help Desk on ITILv3 Service Desk procedures.
• Developed Incident Management System based on ITILv3 Service Model.
• Managed large vendor community and $4M in maintenance contracts
• Ground up development of an enterprise disaster recovery department.
• Manage outsourced team of DR service providers
• Conduct Business Impact Analysis
• Conduct Technical Impact Analysis
• Develop Tiered system recovery plan

Confidential 2006 - 2009
Manager, Enterprise Systems Services
Corporate point of presence during the build out and population of an $80M data center. Responsible for day-to-day operations and engineering functions.

Guided site construction and infrastructure development to ensure adherence to business needs and industry best practices.

• Managed construction project at the Site Superintendent level.
• Designed the Operations Command Center.
• Advised on development of data center grid layout.
• Monitored and coordinated seven IT infrastructure vendors and in-house technicians during the installation of the server cabinets and copper and fiber cabling.
• Established policies to synchronize the capacity of two data centers.
• Researched and recommended the purchase of the data center management application.
• Recruited, hired, developed and led a team of 22 engineers and operators.
• Led the development of a data center re-provisioning application.
• Developed processes for server provisioning.
• Executed the migration of 1175 servers from New York and North Carolina into the San Antonio Data Center with zero production impact.
• Established cross functional training programs and engineer replacement training for the operations staff.
• Key member of the corporate disaster recovery team.
• Predicted capacity growth through statistical regression models.

Confidential 1995-2006
Manager, Distributed Computer Operations
Managed the daily IT operations of automated product distribution facilities.
Responsible for all facets of the IT needs of a seven by twenty-four, 1.7 million square feet computer automated product distribution facility and two satellite operations. Supported multiple UNIX, Intel and Cisco platforms for a user population of over 1500.

• Orchestrated around the clock activities of a staff of nine Systems Administrators.
• Ran medium and large projects in support of the distribution networks.
• Managed new distributed data center start-ups in Texas, Washington, Georgia, Ohio, California, and Pennsylvania.
• Created unique reporting methods to measure product flow and workflow management.
• Drove a poorly operating IT department from lowest rank in company to the top one-third in less than two years.
• Introduced the principles of the Information Technology Infrastructure Library (ITIL) to the distributed operations staffs.
• Key member of the executive leadership team representing IT
• Consulted on Disaster Recovery planning and exercises.

Confidential Jan. 1994- Nov. 1995
Technical Analyst III

As a Technical Analyst, I was responsible for the day-to-day technical and administrative needs of the Lowe’s Business Satellite Network. I determined the type of satellite terminals to be installed in each site, coordinated the installation of that equipment and managed the annual operations budget for the network. Additionally I negotiated service agreements and hardware pricing with the satellite network service provider. I also ensured the network complied with all FCC regulations and that all licenses were current. I negotiated with local government agencies to obtain permits for communications equipment required at new store sites. I also coordinated multi-million dollar equipment roll-out projects. Additionally, I managed the implementation of Lowe’s first video teleconferencing network from concept to completion. This project included the design and integration of an executive video teleconference center.

Education

BSBA-MIS

Security +
Certified Information Security Manager
Certified Ethical Hacking

Certifications:

Confidential Foundations Certified
Certificate of Accounting and Finance
Certificate of Business Fundamentals
Certificate of Business in the Global Environment
Certificate of Human Resource Management
Certificate of Project Management

Affiliations
San Antonio Mayors Counsel on Cyber Security
South Texas Chapter of AFCOM
Healthcare Information and Management Systems Society