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Executive Assistant Resume

Silver Spring, MD

PROFESSIONAL SUMMARY:

  • 13+ years experience in IT Project Management in contracts and Federal Government
  • 4+ years experience in Sales with large enterprises, corporates and B2B
  • 4+ years experience in Telecommunication in postpaid, product and process integration, customer experience, go - to-market strategy
  • Knowledge of service-oriented architecture, product development, and p roficiency with Project Management tools
  • Project M anagement methodology development and continuous improvement to an existing process
  • Strong presentation skills to present and discuss strategies and technical information in Microsoft Office Suite (Excel, PowerPoint, Word and Outlook)
  • Public Trust Clearance

WORK EXPERIENCE:

Executive Assistant

Confidential, Silver Spring, MD

Responsibilities:

  • Good analytical, conceptual and problem-solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
  • Applied business acumen to formulate practical and effective program management approaches to ensure new products are delivered to market
  • Analytic skills to translate requirements and designs into successful action plans
  • Anticipated program risks and worked to provide resolutions which satisfied stakeholder expectations appropriately
  • Established compelling business cases, value propositions and proposals
  • Worked in a dynamic team environment and ability to balance competing demands and priorities
  • Communicated effectively both orally and in writing with customers, associates, vendors, and management

Senior Relationship Manager

Confidential

Responsibilities:

  • 2,500 installations within 5 months since launch in Mandalay
  • Negotiated, signed and on-boarded network partners such as Ocean Wave, Fortune, Horizon, AGB
  • Implemented and monitored End to End processes of sales lead, customer experience, installations, billing and cash collection
  • Set up new channel partners and overseeing the on-boarding process, implementing channel marketing plans, monthly reporting on sales KPI’s
  • Managed sales teams of 90 FSEs within the channel partners and 20 promoters to train and drive up sale 7 days per week
  • Drove efficiencies, developed strategic plans, and managed the budget, schedule, and contractual compliance components of FTTH project
  • Developed content streaming service in Ooredoo Myanmar FTTH network
  • Prepared product bundles like Iflix with FTTH and Microsoft 360 with high speed internet
  • Improved customer experience with high value and meet telecommunication needs
  • Built relationship with Large Enterprise customers - 700 companies including MNCs, Conglomerates, NGOs and Embassies
  • Achieved 85% of sales target of mobility service (Voice, SMS, Data and CUG) in
  • 140 links of enterprise internet (DIA, DLC and IPLC) since the launch of product in April 2016
  • 250 vehicles in different fleets from Large Enterprise customers since the launch of product in May 2016
  • Total 6,000 M2M Sims deployed in KBZ ATMs and Red Dot POS machines
  • Bulk SMS service offering to Banks, Mobile Marketing companies and Airlines
  • Implemented IP VPN service for 550 sites throughout Myanmar for Kanbawza Bank, Yoma Bank and CP Livestock Company
  • Improved customer experience with high value and meet telecommunication needs for Large Enterprise
  • Leaded, developed, motivated a team of six sales professionals to bring in new large enterprise accounts and inspired to high performance
  • Forecasted sales and managed pipelines with Salesforce.com
  • Executed multiple product programs and high visibility, high risk and complex projects concurrently in Ooredoo Myanmar

SharePoint Administrator

Confidential, Poolesville, MD

Responsibilities:

  • Gathered requirements from Senior Managers and Knowledge Management Department to create SharePoint Sites and sub-sites to facilitate end users' needs
  • Installed and configured MOSS 2007 and 2010, successfully migrated SharePoint website from MOSS 2007 to MOSS 2010
  • Imported profiles from Active Directory and implemented Single Sign-on using Federated Service, assigned user profile, created a permission matrix for user access and configured search and search scopes
  • Trained users on creating sites, document libraries, lists, forms, workflow and information security
  • Created documents with screen shots for Creating / editing sites, sub-sites adding images to the site and documentation for adding the documents to each document libraries.
  • Worked extensively with Central Administration portion to perform server reports, manage errors, logging, web applications, site collections and optimizations
  • Deployed features using STSADM commands tool at different levels including site collections, web applications and site levels

Information Technology Specialist

Confidential, Washington, DC

Responsibilities:

  • Responded to Division weekly and monthly data calls
  • Worked as Records Management Liaison for Division by maintaining office records following established records schedule
  • Provided solutions, g athered facts and analyzed data, problems and issues
  • Served as group leader to ensure that work assignments/projects of technical and support personnel are carried out
  • Developed and maintained Employee Recognition System (ERS), Energy Utilization Analysis System (EUAS) and Natural Gas Acquisition Program (NGAP)
  • Performed critical analysis of pressing regional and national IT system issues
  • Recommended policies to management officials in formulating decisions regarding changing IT responsibilities and business needs
  • Provided input in the design/development and evaluation of the ongoing and/or new program technical IT issues within the designated IT program function
  • Worked the PBS CIO's security and web delivery platforms, including all hardware and software inventory associated with the various platforms

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