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Support Engineer Resume

New, YorK

SUMMARY:

  • Results - driven, customer-focused, certified technology professional with extensive experience implementing and supporting Information Technology solutions. Solid understanding of Microsoft Windows Server, Active Directory, Microsoft Exchange Server, computer hardware, networking, mobile device, and related technologies. Propensity for continual technical, professional and personal improvement.

PROFESSIONAL EXPERIENCE:

Support Engineer

Confidential, New York

  • Technology advisor, advocate and onsite technologist for several financial services firms.
  • Liaison between client’s executives, technology & business development team and technology vendors.
  • Maintain documentation of client infrastructures for use by technical team and compliance auditors.
  • Automate administrative task and reporting using PowerShell and VB Scripting
  • As a member of the Confidential solutions integration team, implement and support technical solutions, including Cisco & Juniper networks, Microsoft Windows servers, Microsoft messaging, Citrix XenApp, VMware vSphere and vCenter, Mac OS.

System Engineer

Confidential, New York

  • Information Technology consultant to organizations across diverse industries, including financial services, law firms, healthcare, retail, real estate and entertainment.
  • As a member of the technology team, analyzed user’s requirements, recommend and implemented suitable technology solutions.
  • Streamlined support and end-user processes by utilizing such features as Active Directory, Group Policy Objects, Distributed File System, scripts, and best practice solutions as necessary.
  • Provided onsite, remote and phone technical support.
  • Technologies utilized included: Microsoft Windows Server, Exchanged, Active Directory, GPO, DFS, VB Script, VBA, Citrix, BackupExec, Symantec Endpoint Protection, Cisco, Fortinet, Ruckus Wireless, Sonicwall, NeverFail, Aventail SSL VPN, IronPort, Blackberry, Windows Mobile, Apple iOS

Confidential

Technical Consultant

  • Developed web and Microsoft Office automation application solutions.
  • Deployed, configured and maintained Microsoft Windows small business and home network solutions.

Computer Sales Associate

Confidential, New York

  • Computer systems, small office/home office networking and home electronic related sales.
  • Developed a reputation for being customer focused, and maintaining excellent product-knowledge, while maintaining the highest level of integrity and professionalism.

Application Developer

Confidential, New York

  • Consulting Applications Developer to The College Board and ECS
  • Developed Windows and Web applications using Microsoft technology including VB, SQL Server, Access, and ASP.

TECHNICAL PROFICIENCIES:

Microsoft Windows Server, Exchange Server

Microsoft Lync

VMware vSphere, Citrix

Distributed Active Directory Design

Group Policy Object, Distributed File System

Windows Server Update Services

Symantec Enterprise Vault

VB Script, JavaScript, Visual Basic, ASP

Routers, Switches, Firewalls, Wireless

Dell PowerEdge / HP ProLiant Servers

SSL VPN Appliances, Mail Security Appliances

Cisco, Juniper, Fortinet Network devices

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