Customer Service Resume Tucker, GA - Hire IT People

Core Qualifications:

Call Center experience
PC literate inluding Microsoft Office
Professional and loyal
Team player and strong work ethic
Management experience
Responsible and Adaptable
Training Assistant
Organized and prioritizes assignments
Exceed objectives
Strong research and analytical skills

Relevant Experience:

Specialists (Confidential) Credit & Collections Department, Tucker, GA (September 2009 – May 2012
Assign work to Field Collectors -Collect data from various sources to establish spreadsheets -Prepare daily, weekly, and monthly reports and distribute to upper management -Monitor accounts for delinquency and broken payment arrangements and advise upper management of status -Call customers to establish payment arrangements to avoid disconnection of online advertising -Establish delinquent letters to customers -Disconnect online advertising accounts 60 days delinquent -Interact with outside collection agencies -Process write off for accounts six months delinquent -Gather documents for attorneys to prepare for court cases -Serve on process improvement teams -Acting Supervisor

Customer Service Representative (Confidentialolutions) Customer Care Department, Tucker, GA (October 2005-August 2009)
Receive and respond to customer phone calls, emails, letters and faxes -Responsible for opening claims originating from advertising errors; investigate and resolve claims within five business days -Interact with Sales Representatives, Sales Managers, Business Office, Local Exchange Carriers, and other departments to resolve claims -Negotiate settlement with customers by offering a monetary adjustment and/or free print and online advertising -Assists customers with billing inquiries, contracts, and payment arrangements -Accurately post payments to customer accounts -Act as liaison between customers and sales representatives -Refer sales leads to sales department and utilize skills to maintain customer retention -Process billing adjustments -Use call center software to document calls made and received -Handled escalations -Acting Supervisor

Office Assistant (Confidential) DSL Order Support Center, Atlanta, GA (January 2002-October 2005)
Provide administrative support to the center (typing, filing, ordering supplies, copying and faxing documents) -Maintained electronic mailbox by responding to email inquiries for DSL service -Assigned provisioning orders to multi-media technicians -Answered phone lines and redirected calls as necessary -Maintain time and attendance records -Process time sheets -Monitor the web for new orders and assigned orders to Customer Service Associates- Add and delete users profiles in system -Work on special projects -Maintain escalation voice mailbox and escalation log -Report system problems and outages to appropriate technical support group

Education:
Bachelor of Science, Business Education

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Customer Service Resume

Tucker, GA

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