Network Operations Manager Resume Santa Barbara, CA - Hire IT People

Education:

Masters of Business�Administration (MBA)
Bachelors of Business Administration (BBA)

ANZ Sales and Operations Manager (2 years, Sydney, Australia)
Sales:

Led two-year international sales effort that landed a top-five global revenue producing account

Developed a consultative sales approach emphasizing integrated device + data solutions
Invited into customer steering committees; embedded into the customer value stream

Provided global pre-and-post sale consultative expertise for key global prospects/customers

Including London Ambulance, New South Wales Health, Singapore General Hospital
Advised customer clinical, technical, and C-suite personnel on the optimal ways to utilize our solutions to improve outcomes

Trained internal and external sales teams on new value propositions and sales techniques

Operations:

Served as the primary interface between the US HQ and local Operations, Logistics, Technical Service, Customer Service, Quality Assurance, Regulatory Affairs, Finance, and other functions
Designed and implemented new order processing procedures

Dramatically reduced error rate, increased order velocity and customer satisfaction

Brought our division into full compliance, eliminated unbilled service, increased revenues

Regional Sales Manager (2.5 years, USA)

Network Operations Manager (4 years, USA)

Brought new regulated products to market through the full SDLC and FDA 510K approval
Managed global datacenter infrastructure of the SaaS Medtronic CareLink Network and LIFENET Cardiac Care System products
Managed domestic and offshore operations teams; led global product infrastructure expansion

Confidential(Santa Barbara, CA) April 2001 � September 2003 Manager, Application Hosting Services

SaaS product infrastructure and operations management of a hosted point-of-sale solution
Designed, implemented, and managed the co-located datacenter infrastructure
Authored and implemented security and governance policies

Confidential (Los Angeles, CA)

January 2000 � February 2001�
Manager, Information Technology

SaaS product infrastructure management of an eCommerce payment system Managed the co-located datacenter and five engineers XIRCOM (Thousand Oaks, CA)

August 1998 � January 2000�
Program Manager

Developed, implemented, and managed the global Y2K program across US, EMEA, and APAC
Authored and implemented testing and remediation procedures
All major milestones were completed on time and within the $1.4MM budget with no downtime
Presented findings quarterly to executive management and external auditors

Confidential�(Houston, TX and Salt Lake City, UT)
January 1997 � July 1998
Senior Network Administrator