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Service Delivery Engineer Resume

Hilliard, OH

Summary of Qualifications

Technical engineer with fifteen (15) years of experience implementing and managing large-scale Virtual Private Networks (VPN) and Voice over IP (VoIP) in support of a world-wide customer base of businesses and government agencies. Thorough knowledge and experience in TCP/IP and the OSI model. Extensive experience implementing vendor hardware from design stage to production. Four (4) time Confidential Ovation award winner between 2006-2011.

Technical Certifications and Skills

CCNA (Cisco Certified Network Associate), November 2007
CCNA – Voice, February 2010

  • SIP
  • OSPF
  • HSRP
  • VRRP
  • VPN
  • BGP
  • Frame Relay
  • Cisco IOS
  • OSI Model
  • ISDN
  • VLAN/Switching
  • T-1/T-3/MLFR
  • TCP/IP

Work Experience

Confidential, Hilliard, OH 1997 - Present

VOIP Service Delivery Engineer II,November, 2008 – Present
Service Engineer for one of the largest wholly owned, facilities-based networks in the world. Responsible for the development and implementation of customer network designs, migration planning, growth forecasting and documenting technical information for supporting staff. Continues to foster a strong and ongoing technical relationship with customers after installation by providing statistics and recommendations for new products and potential design changes.

  • Responsible for SIP based Voice over IP service delivery to Cisco, Adtran, and Mediatrix VOIP Gateway endpoints
  • Create and deploy IP configurations for Cisco routers, Adtran routers and Mediatrix VoIP Gateways for installation on Confidential’s public and MPLS (Multiprotocol Label Switching) networks
  • Interpret and troubleshoot SIP call traces with a strong working knowledge of SIP header fields and error codes
  • Setup and configuration of Polycom and Aastra HIPC (Hosted IP Centrex) digital handsets
  • Construct PRI trunks and FXS port configurations for interconnection to a PBX or key-system
  • Serves as lead install engineer for more than 20 customer networks and responsible for configuring extended services including unscreened ANI, digit manipulation, and multi-homed SBCs
  • Create and update DNS zone files through the addition of SRV records to customer SIP domains
  • Reserve and document public IP address allocation with updates to ARIN (American Registry for Internet Numbers)
  • Review and approve customer designs with sales and customer engineers
  • Build VLANs using VMWare to connect to routers and HIPC telephones on Confidential’s private IP network

Internet Product Install Engineer II, December, 2000 – November, 2008
Member of an install and activation team assigned to implement large-scale VPN for clients with up to 10,000 sites. Interpret network specifications and implement routers into full mesh or hub and spoke networks.

  • Configured and installed Cisco 1841, 2811, 2851, and 7206 routers for the activation and testing of EIGRP over GRE tunnels
  • Implemented T-1, T-3, and ISDN load sharing and failover designs through the use of protocols such as BGP, HSRP and VRRP
  • Verified and upgraded Cisco IOS to approved version
  • Configured and tested service protocols including port-forwarding, DHCP, NAT one-to-one address translation and Network Address Port Translation (NAPT)
  • Developed and revised Cisco access control lists for inbound and outbound IP traffic
  • Tested and configured point-to-point circuits from Cisco 12000 series gateway routers to customer-end routing equipment

Internet Technical Operations I,September, 1997 – November, 2000
Network Control Technician in the global Network Operations Center who provided second-tier support to stateside and international network customers.

  • Monitored and responded to alarms on a private packet-switched network including X.25 and frame-relay customers
  • Tested T-1 and T-3 data circuits using Naviscore switch interface to isolate and resolve circuit errors
  • Primary Access and 3Com modem rotaries troubleshooting


Bachelors of Communications

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