Technical Support Resume Tyson Corner, VA - Hire IT People

OBJECTIVE: To be a part of a highly professional and competitive team dedicated to the implementation, operation, and maintenance of mission-critical infrastructure.

PROFILE:

Service oriented technical support experience of five years of specialized in the wireless communications and Information Technology industry.
Highly organized and enthusiastic; able to prioritize effectively to accomplish multiple tasks and complete projects under pressure.
Skilled in cultivating excellent relationships with both clients and colleagues.
High-energy sales professional with a proven track record of sales achievement. Known as one of the top sales producer district wide.
Excellent communication and interpersonal skills.
Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation.

SKILLS: MS Office, Oracle Data Base and Applications, People soft, J.D Edwards, I.T Consulting, Customer Service, Telecommunication and I.T Sales Marketing-for 7-years.

LANGUAGES:

Fluent in Urdu, English and Punjabi.

EMPLOYMENT HISTORY

2005- 2008 Technical support/assistant sales manager Confidential, Tyson Corner, VA

Resolved technical issues pertaining to any hardware or software related problem.
Provided initial contact to customers, responding quickly and diplomatically to client concerns to ensure superior customer service and satisfaction
Assisted in troubleshooting user problems relating to Operating System issues such as: Windows.
Performed upgrades, installation of software and drivers and essential desktop troubleshooting.

2007-2008 Confidential, Sales Marketing Manager, Reston, VA

Recruit, interview, hire and train management staff; develop performance incentives; review staff production periodically through meetings with the owners and other managers.
Expanded the Telemarketing division from one office with staff of 3 to present size of 8 with another office currently located overseas.
Developed all telemarketing scripts and assisted in development of all print and radio marketing; monitored reply performance and developed improvements based on industry trends.
Initiated and established a Quality Control way to verify sales appointments; reduced the number of unproductive sales calls.
Coordinate telemarketing efforts with the Director of Sales and company president; provide input on all company marketing strategies.

2008-2009 Confidential, Financial Sales Consultant, Herndon, VA

Opening new accounts ranging from personal checking accounts to investment and savings.
Opened accounts ranging from 100 to Half a million dollars within two months of being at the branch
Dealt with many local business owners and provided one on one satisfactory service
Contacted prospective customers in order to present information and explain available services.
Determined customers\' financial service needs, and prepared proposals to sell services that addressed those needs.
Developed prospects from current commercial customers, referral leads, sales, and trade meetings.
Sold services, such as trusts, investments, and check processing services.
Make presentations on financial services to groups in order to attract new client.

EDUCATION:

Diploma
Major: Marketing

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Technical Support Resume

Tyson Corner, VA

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