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Freelance Pc Technician Resume

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Naugatuck, CT

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Objective: Seasoned PC technician & manager seeking new opportunities within
the fields of Information Technology and Management Information Systems.

Work Experience:

2001 to 2011 Freelance PC Technician Naugatuck, CT

  • Diagnose, build, and repair PCs. This includes new builds, upgrades, troubleshooting, Malware removal, setup, backup, internal and external maintenance.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher), HTML programming, and Adobe Photoshop.
  • CompTIA A+ certified - 701 & 702 Passed.
  • I plan on finishing Network+ and Security+ certifications within the year.

2009 to Present Confidential, Hamden, CT
Branch Manager, Marketing Assistant, Membership & Sales Counselor

  • Assisted in new membership software conversion, introduction of MRM (Member relationship management) strategic initiatives, and streamlining goal-setting objectives for front-line member service counselors.
  • Performed PowerPoint presentations to management, and front-line staff.
  • Managed the day to day operations of Connecticut's busiest AAA branch office, located in Hamden, Connecticut.
  • Completed AAA leadership, sales, and business acumen classes.

Education:

  • Master of Business Administration (MBA).
  • Coursework includes: Internet Marketing Strategies, Entrepreneurial Development, Accounting, Financial Statement Analysis, Global Management, and Business Law.
  • Cumulative GPA: 3.85
  • Bachelor of Science in Environmental Public Health.
  • Awards: Deans List, 2006 - 2008 (Top 10% of class)
  • Activities: Public Health Society, active member in various donation-based activities including food & school supply drives.

Additional Information & Certifications:

  • Bryant University Executive Development Center - Sales Management Training
  • Selected for and completed AAA mentoring program, 2010.
  • Five diamond customer service training completion certificate, 2009-10.
  • Enjoys tennis, hockey, and building computers.

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