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I.t. Support/computer Operator Resume

Bronx N, Y

SUMMARY

Computer Operator with 2yrs I.T. Technical Support experience prepared to take my career to the next level. Ready for a position that can feed my desire to gain additional knowledge and experience which I can then reciprocate and become an intricate member of the staff.

Professional Experience:

Confidential, 11/2010-Present
Bronx, N.Y.
I.T. Support/Computer Operator

  • Infrastructure support..
  • Maintenance, troubleshooting and repair of pc's and peripherals.
  • User account management.
  • Assisting the Director and Manager of I.T. in testing and implementations of new hardware and software.
  • Answering and completing user requests in regards to business related functions and procedures.
  • Ensures all OS's, Servers, Software, Anti-Virus and Malware updates and upgrades are kept current as defined by the I.T. manager
  • Help Desk-Assisting users both remotely and deskside.

Confidential, 4/2008-8/2009
New York, N.Y.
Computer Operator

  • Completion of batch jobs in accordance with procedures implemented by the M.I.S. manager.
  • T1/T2 level Help Desk support. Log and escalate any and all T3 issues in accordance with departmental procedures.
  • Reports processing and distribution.
  • Monitor systems.

Confidential, 6/2007-8/2007
New York, N.Y.
Computer Operator

  • Extraction, decompressing and forwarding of business related content via ftp.
  • Data backup onto DVD's and filing.

Confidential, 5/2004-8/2006
New York, N.Y.
Computer Operator

  • Perform software updates and upgrades as instructed.
  • Data media storage and management.
  • Completion of batch jobs, backups and reports processing and distribution as outlined by the I.T. manager.

Technical Qualifications:

Professional experience in using , AS/400, Server 2003/ 2008, Windows XP/Vista7,Symantec Backup Exec, Active Directory, Roadnet, MS Office Suite, CICS, TSO, NYRS, FLOW, JCL, Web Term, Unity, Siemens, JES2, IVR200.

Education:

A.A.S.,Computer Networks Administration
Curriculum included classes in Windows 2000/2003, Active Directory, Introduction to Linux, Introduction to Cisco (CCNA), Project Management, Networking (Implementing, Administering, Maintenance and Troubleshooting), A+ and MS Office.

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