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Applications Engineer Resume

SUMMARY

  • Pursuing (Part-Time) certification in Business Analysis at UC Berkeley Feb 2012 Feb 2013
  • Elicited business requirements using appropriate tools and techniques
  • Analyzed complex business problems and designed solutions
  • Translated high-level business requirements into detailed functional and technical specifications
  • Served as a liaison to customers, business unit, technology teams and support teams
  • Led process improvement initiatives under the direction of project lead
  • Technically adept: Programming, Testing methodologies, SQL and Microsoft Office suite
  • Excellent communication and presentation skills

EXPERIENCE

Confidential, India Apr 2006 Jun 2010
Product :JD Edwards ERP product
Domain: Procure-to-pay/Supply Chain Management

Applications Engineer [Functional/Business Analyst] Dec 2006 Jun 2010
Modules: Purchase Order entry, Receipts, Requisition self -service, Supplier self-service, and Inventory

  • Gathered client requirements, understood the business and project objectives through Interviews, Document Analysis, user stories, brainstorming and focus groups sessions
  • Analyzed, prioritized and translated high-levelbusinessrequirements/data into detailed functional and technical specifications
  • Designed and developed high quality solutions that reduced customer requirements backlog by 60% over 3 years
  • Side-by-side validation of implemented functionality using SQL
  • Used strong product knowledge to perform Gap Analysis between ‘as-is’ and ‘to-be’ functionalities
  • Collaborated with product strategy and subject matter experts to carryout impact analysis on introducing new functionality/features into the product
  • Documented data flows and process flows of solutions, which served as reference for future analysis
  • Served as ‘Point-of-contact’ for SCM team for functional and technical clarification
  • As a member of process steering committee, conducted monthly audits to ensure process compliance and adherence to quality, which led to a 50% reduction in customer escalations
  • Under the direction of project lead, led process improvement initiatives such as Root Cause Analysis and defect tracking that increased test coverage by 70%
  • As a ‘Subject Matter Expert’ on Procurement Module, reviewed and approved work of peers and mentored new hires
  • Interfaced with customers to provide Go-Live support and guidance on using the product features
  • Expertise in Software Development Life Cycle(SDLC) process in a cross-functionalsetting

Applications Engineer [Technical Analyst] Apr 2006 Nov 2006
Module: Voucher Match

  • Analyzed the business domain and understood business flows and processes
  • Designed, developed and maintained applications
  • Performed unit, system and performance testing of applications

Honors and Awards

  • Numerous client-appreciations (Land O’Lakes , Volvo Penta, etc.) in recognition of quality and promptness of solutions delivered [2007 2010]
  • ‘Gem award’ for consistent performance and delivering critical issues on target [2008,2009]

Confidential,India Project Engineer Sep 2005 Mar 2006

  • Designed and developed an ecommerce website as part of project training

SKILL SET

Business Applications

JD Edwards Enterprise One Xe, ERP 8, 8.9, 8.10, 8.11, 811 SP1, 8.12, 9.0

ERP Modules

Order Management, Receipt processing, Voucher Match, Requisition self -service, Supplier self-service, Agreements and Inventory

Databases

Oracle 9i, Oracle 10g, SQL Server 2000, SQL Server 2005

Languages

C, PL/SQL, JD Edwards Event Rules and Named Event Rules

Tools

JD Edwards design tools- Form Design Aid, Report Design Aid

Office Productivity

MS Word, MS Visio, MS Excel, MS PowerPoint

Testing

Manual testing, Knowledge of testing methodologies

RELEVANT COURSEWORK

Business Analysis Essentials & Planning

Elicitation, Requirements Management and Communication

  • Business owner interview
  • Risk Analysis and Gap Analysis
  • Business Analysis Planning Process
  • Stakeholder Analysis (RACI matrix and map)
  • Business Analysis plans
  • Data Modeling & Process flow modeling
  • Problem Tracking
  • Change request process
  • Requirements management plan
  • Communication plan
  • Request for Proposal (RFP’s) for vendor selection
  • Interface Analysis, Document Analysis
  • Brainstorming, Focus Groups and Interviews
  • Requirements Workshop, Observation

EDUCATION
Bachelor of Engineering-Electrical & Electronics

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