Applications Engineer Resume

SUMMARY

Pursuing (Part-Time) certification in Business Analysis at UC Berkeley Feb 2012 Feb 2013
Elicited business requirements using appropriate tools and techniques
Analyzed complex business problems and designed solutions
Translated high-level business requirements into detailed functional and technical specifications
Served as a liaison to customers, business unit, technology teams and support teams
Led process improvement initiatives under the direction of project lead
Technically adept: Programming, Testing methodologies, SQL and Microsoft Office suite
Excellent communication and presentation skills

EXPERIENCE

Confidential, India Apr 2006 Jun 2010
Product :JD Edwards ERP product
Domain: Procure-to-pay/Supply Chain Management

Applications Engineer [Functional/Business Analyst] Dec 2006 Jun 2010
Modules: Purchase Order entry, Receipts, Requisition self -service, Supplier self-service, and Inventory

Gathered client requirements, understood the business and project objectives through Interviews, Document Analysis, user stories, brainstorming and focus groups sessions
Analyzed, prioritized and translated high-levelbusinessrequirements/data into detailed functional and technical specifications
Designed and developed high quality solutions that reduced customer requirements backlog by 60% over 3 years
Side-by-side validation of implemented functionality using SQL
Used strong product knowledge to perform Gap Analysis between ‘as-is’ and ‘to-be’ functionalities
Collaborated with product strategy and subject matter experts to carryout impact analysis on introducing new functionality/features into the product
Documented data flows and process flows of solutions, which served as reference for future analysis
Served as ‘Point-of-contact’ for SCM team for functional and technical clarification
As a member of process steering committee, conducted monthly audits to ensure process compliance and adherence to quality, which led to a 50% reduction in customer escalations
Under the direction of project lead, led process improvement initiatives such as Root Cause Analysis and defect tracking that increased test coverage by 70%
As a ‘Subject Matter Expert’ on Procurement Module, reviewed and approved work of peers and mentored new hires
Interfaced with customers to provide Go-Live support and guidance on using the product features
Expertise in Software Development Life Cycle(SDLC) process in a cross-functionalsetting

Applications Engineer [Technical Analyst] Apr 2006 Nov 2006
Module: Voucher Match

Analyzed the business domain and understood business flows and processes
Designed, developed and maintained applications
Performed unit, system and performance testing of applications

Honors and Awards

Numerous client-appreciations (Land O’Lakes , Volvo Penta, etc.) in recognition of quality and promptness of solutions delivered [2007 2010]
‘Gem award’ for consistent performance and delivering critical issues on target [2008,2009]

Confidential,India Project Engineer Sep 2005 Mar 2006

Designed and developed an ecommerce website as part of project training

SKILL SET

Business Applications

JD Edwards Enterprise One Xe, ERP 8, 8.9, 8.10, 8.11, 811 SP1, 8.12, 9.0

ERP Modules

Order Management, Receipt processing, Voucher Match, Requisition self -service, Supplier self-service, Agreements and Inventory

Databases

Oracle 9i, Oracle 10g, SQL Server 2000, SQL Server 2005

Languages

C, PL/SQL, JD Edwards Event Rules and Named Event Rules

Tools

JD Edwards design tools- Form Design Aid, Report Design Aid

Office Productivity

MS Word, MS Visio, MS Excel, MS PowerPoint

Testing

Manual testing, Knowledge of testing methodologies

RELEVANT COURSEWORK

Business Analysis Essentials & Planning

Elicitation, Requirements Management and Communication

Business owner interview
Risk Analysis and Gap Analysis
Business Analysis Planning Process
Stakeholder Analysis (RACI matrix and map)
Business Analysis plans
Data Modeling & Process flow modeling
Problem Tracking
Change request process
Requirements management plan
Communication plan
Request for Proposal (RFP’s) for vendor selection
Interface Analysis, Document Analysis
Brainstorming, Focus Groups and Interviews
Requirements Workshop, Observation

EDUCATION
Bachelor of Engineering-Electrical & Electronics

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