Ability to work in a team environment
Self-Starter and highly motivated
Strong customer service background
Possess good multitasking and troubleshooting skills with the ability to stay focused
Hands on experience assembling/disassembling computers, upgrades and maintenance
Windows NT 4.0 , Windows 2003 server,Windows 2000, Windows XP, Windows Vista Pro., Office Suite 2003 & 2007, SQL2000, Novell,Control-M, Active Directory, Voxware, Remedy, Altiris, Oracle B1 ver. 10.1.2.45.46c, VPN, Lotus Notes 6.5, Outlook, Blackberry Enterprise, Avaya Site Administer ver. 2.1.11, OS390 Mainframe,IBM Mainframe Z O/S, MVS, JES2, CICS , TSO,CA7, JCL & AS400, Xerox DoucuTech Printers 155mx & 180hlc, Solimar, Slitter 904, Peregrine ver 5.1, Iacquire & Tn3270 ver. 4.0
Computer Information Systems/Associates Degree,
2008-2010 Computer Operator Supervisor, Confidential, Irving,Tx
Supervises activities of operations personnel; ensures that production schedules are met
Monitoring system consoles and responding to various abend messages and codes
Insuring that production job restarts and reruns are done Monitoring the performance and availability of all online systems.
Notifyingand escalating problems according to published procedures
Following documentation to contact support personnel when required.
Ensuring proper procedures are followed across multiple platforms.
Ensuring operating procedure documentation is accurate.
Reportingtimely and accurate incident reports and Service Center tickets.
Preparing and sending out the turnover document and review with management and staff for the following shift.
Following issues through to resolution.
Developing solid relationships with internal and external customers and vendors
2005-2008 IT Manager, Confidential, Mesquite,Tx
On call technical support 24/7 at the division and regional level
Evaluating user needs and system functionality
Scheduling upgrades and security backups of hardware and software
Managing crisis situations,which may involve complex technical hardware and software problems.
Training new staff members
Resetting user passwords and granting user access to various drives
Monitoring routers and switches
Responsible for setting up workstations, laptops & printers
2004-2004 Hardware Technician, Service Electronics-Richardson,Tx
Responsible for testing PC parts and peripheral equipment
Moving failed and passed PC parts to the appropriate bin in oracle
Cleaning keyboards and monitors
Packing computer kits for shipments
1999-2002 Data Processing Manager Confidential, Mesquite,Tx
Responsible for configuring and upgrading dell workstations and laptops
Responsible for setting up network and email accounts for 100+ users
Resetting passwords and granting access to various drives using windows nt
Technical phone and hands on support for troubleshooting various software applications.
Responsible for documentation, backup and disaster recovery
Responsible for correcting abends in various TSO sessions
1996-1999 Computer Operator, Confidential, Dallas,Tx
Responsible for submitting batch jobs on the AS400
Print daily reports for various applications and regions
Maintained IBM printers and terminals on the AS400
1991-1996 Computer Operator , Confidential, Mesquite,Tx
Responsible for submitting batch jobs on the OS390 Mainframe
Correcting abend messages in various TSO sessions
Responsible for keying customer credits and keying sales adjustments
Submitted warehouse picking labels for order selectors