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Instructional Designer Resume

Atlanta, GA

Summary of Qualifications

A self-directed technical writer with over 15 years experience writing business processes, product guides, project communications, and procedure documentation. Excellent organizer, and translator of complex and often conflicting business and marketing requirements, into practical, workable, software specifications for managers, developers, and testers. Flexible utility-player, that can perform different roles, as desired by the client, throughout the project life-cycle, from project management, to interface design, and business process development, without missing a beat.

Champion of social media tools and technologies, with a track record of creating and implementing successful social media programs. Keep up-to-date with constantly evolving technologies in online social networking, the blogosphere, search tools and Web 2.0, and work closely with clients to create innovative, effective campaigns.

As a Usability Engineer and Human Interface practitioner with extensive background developing intuitively optimized software interfaces for mission critical business applications. Accomplished in injecting usability methodologies into design specifications, functional requirements, and test planning.

Software Application Interfaces
Mobile Phone Interfaces for iPhone, Android, and Blackberry Technical Writing
Task Analysis & Interface Design
User-Centered Design Process
Relationship Management
Iterative Prototyping & Storyboarding
User Requirement Analysis
Human Computer Interface (HCI)
Technical Design Specifications
Industry Best Practices
Project Management
Social Media and Internet Marketing- Twitter, Facebook Advertising, Project Management, Business Development, Market Research, Blogging/Blog Commenting, Technology Implementation.

Professional Experience

Confidential, Atlanta, GA

User Interface Designer, Social Media Specialist, and Marketing Coordinator 06/10 -

Manage the placement of the app in the different stores
Assisted in identifying and executing on new distribution opportunities
Marketing within our Mobile Apps
Manage and own Mobile KPIs.
Provided brand awareness through intelligent use of social media. For example- increase traffic to current employer’s website 32% via social media strategy comprising Facebook, Youtube, Twitter and Foursquare.
Develop and manage online marketing campaigns effectively driving brand awareness, engagement and traffic to social media pages.
Achieve a strong, visible social media presence and develop concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs.
Created application icons, diagrams, blueprints and graphics.
Maintained engineering intranet website.
Rapidly prototype and develop user interface features.
Rapidly prototype and develop user interface features for our mobile platform (with an emphasis on iPhone, Android and Blackberry
Developed innovative new user interface designs and experiences to enable easy user interaction.
Build mock ups and prototypes for the user interface portions of new features, dialogs, icons and other visual elements in the product
Research new user interface paradigms
Turn requirements into user flows, wireframes and visual mockups to explore new user interface designs.

Confidential, Software Company – Atlanta, GA

Instructional Designer, Usability Analyst, Social Media and Senior Technical Writer 06/09 to 07/10

Developed Captivate interactive training modules for a software application.
Created application icons, diagrams, blueprints and graphics.
Maintained engineering intranet website.
Developed comprehensive product documentation for operations support system (OSS) products, including release notes, administration guide, user guide, installation guide, setup guide, and developer guide.
Designed functional requirements and translate into GUI specifications.
Created user interfaces, prototypes, and mockups based on interaction requirement specifications and industry best practices.
Validated system documentation and training materials.
Delivered application training sessions to business audience.
Designed and implemented context help using Web Help and HTML Help for web services and client server applications.
Distilled MS Word documents into Adobe Acrobat PDF files.
Collaborated with Development on interface design strategy and implementation.
Develop and manage online marketing campaigns effectively driving brand awareness, engagement and traffic to social media pages.
Achieve a strong, visible social media presence and develop concepts with viral potential. Continuously monitor online public relations and ensure the success of client programs.
Assess social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize ROI and fuel revenue growth.

Confidential, Atlanta, GA

Instructional Designer 12/08 to 6/09

Design effective, efficient, and cost effective leader-led, web-based, and synchronous training in a manner that addresses the business needs and supports desired performance outcomes for all enterprise-wide employees within the Network Planning & Engineering, AT&T Labs, and Information Technology divisions.
Produce training design plans targeted to client-based performance needs to develop courses and learning interventions which integrate a variety of adult learning instructional techniques.
Use of Lectora, LORA, TCG, SCOBi, Adobe Presenter, Adobe Connect, Captivate, Dreamweaver, Flash, and Photoshop to create and update deliverables such as SCORM compliant eLearning, simulations, storyboards, voice-overs, graphics, job aids, workbooks, student and instructor guides.
Utilize Level 1, 2 and 3 assessments to assess overall training effectiveness.
Manage multiple instructional design projects and key initiatives to ensure timeliness and attainment of client objectives. Maintained status reports while updating development team on all progress.
Perform Quality Assurance testing and oversee the placement of all web-based content (streaming media, job-aids and videos) on company LMS servers.
Work with remote Subject Matter Experts (SMEs) to design, validate, and develop all training materials including procedural documentation, reference materials, and assessment tools to ensure accuracy.
Determine performance standards, skill/knowledge requirements and training objectives.
The Baer Group Staffing Agency – Atlanta, GA

Confidential, Trainer 11/08 to 12/08

SAP Areas- Human Resources: Compensation
Design and develop SAP training content for training-specific projects.
Content included conceptual PowerPoint slides, business process flows, Word-based Work Instructions, business scenario-based exercises, skills assessments and quick reference cards. Simulations development.
Travel to US regions and international regions to deliver and facilitate regional training sessions.
Design and conduct classroom and web-based training for SAP.
Provided training lasting from 2 to 5 days to Systems Administrators, Managers, Supervisors, Team Leads, and Trainers in all areas of the organization utilizing the software application suite.

Confidential, Atlanta, GA

Instructional Designer, Usability Analyst, and Senior Technical Writer 12/04 to 11/08

Developed Captivate interactive training modules for a software application.
Created application icons, diagrams, blueprints and graphics.
Maintained engineering intranet website.
Developed comprehensive product documentation for operations support system (OSS) products, including release notes, administration guide, user guide, installation guide, setup guide, and developer guide.
Designed functional requirements and translate into GUI specifications.
Created user interfaces, prototypes, and mockups based on interaction requirement specifications and industry best practices.
Validated system documentation and training materials.
Delivered application training sessions to business audience.
Designed and implemented context help using Web Help and HTML Help for web services and client server applications.
Designed an API reference documents.
Distilled MS Word documents into Adobe Acrobat PDF files.
Collaborated with Development on interface design strategy and implementation.

Confidential, Atlanta, GA

Instructional Designer, Usability Analyst, and Senior Technical Writer 08/04 to 11/04

Developed Captivate interactive training modules for a software application.
Created application icons, diagrams, blueprints and graphics.
Maintained engineering intranet website.
Developed comprehensive product documentation for operations support system (OSS) products, including release notes, administration guide, user guide, installation guide, setup guide, and developer guide.
Designed functional requirements and translate into GUI specifications.
Created user interfaces, prototypes, and mockups based on interaction requirement specifications and industry best practices.
Validated system documentation and training materials.
Delivered application training sessions to business audience.
Designed and implemented context help using Web Help and HTML Help for web services and client server applications.
Designed an API reference documents.
Distilled MS Word documents into Adobe Acrobat PDF files.
Collaborated with Development on interface design strategy and implementation.

Confidential, Atlanta, GA

Instructional Designer, Usability Analyst, and Senior Technical Writer, 11/03 to 8/04

Attended working conferences in all phases of development, worked with team project managers to analyze business requirements and define business process.
Designed templates to provide standardized format for team usage.
Proofed/edited all team documents for external distribution.
Wrote software process and procedures documents, specifications, descriptions of the company’s software packages, QA material, customized forms, templates, spreadsheets, etc for customized retirement applications.
Trained staff on system and application usage – menus, screens, field values, department functions, reports, etc.
Converted project Word documents into Help files into online help files.

Confidential, Atlanta, GA

Instructional Designer, Trainer, and Senior Technical Writer, 05/03 to 08/03

Responsible for system documentation to support a world-wide implementation of SAP HR. Documented installation and configuration of all components and upgrades.
Worked on the SAP Training Modules project, developed training modules and documentation for presenters and participants.
Process audit and process mapping and design and reviewing system test case scenarios.
Visual modeling and developed Use Cases and functional analyses.
Worked with users to confirm business, data mappings and models, and identified transformations that were required.
Project management for individual migrations and testing, through planning, progress reporting and customer liaison.

Confidential, Atlanta, GA

Instructional Designer, and Senior Technical Writer, 02/02 to 05/03

Responsible for the design, development, evaluation, continuous improvement, maintenance, and project management of training or other performance improvement interventions for the National Retail, Partners, and MVNO curricula.
Produce training targeted to meet client needs.
Design and develop training materials using a variety of instructional design media including computer/web-based modules as well as instructor-led and self-paced.

Education

Masters of Arts in Internet Marketing

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