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Technical Support Specialist Resume

San Jose, CA

IT Pro with over 10 years experience in Information Technology looking to contribute and expand my current knowledge.

Excellent communication and customer service skills, ability to negotiate with all cultures. Superior organizational skills give me the
ability to multitask as production increases. As a proven self starter, works consistently with little or no supervision..


  • 8 Years server installs migrations and support
  • 8 years experience with Active Directory
  • 7 Years Exchange server support
  • 7 Years experience with Symantec Antivirus
  • 8 Years Veritas Backup Exec.
  • 9 Years experience Asset Management
  • 5 Years VoIP and PBX Telcom experience


Technical Support Specialist:Confidential, Modesto, CA 01/11 to 05/11

  • Create\\Administer User\\Email accounts
  • Backup and data recovery
  • Provided customer onsite and remote support
  • Configure Outlook for Internal\\External Email
  • Setting up mail applications on mobile platforms
  • Phone and Data line wiring and wire tracing

Senior Software Support:Confidential, Santa Clara, CA 06/08 to 02/09

  • Resolved customer issues with core product.
  • Promoted to Senior Support Engineer responsible for optional software.
  • (Disaster Recovery, Tiered Storage, File System Archiving).
  • Q.A. New versions before release dates to public
  • Live WebEx remote sessions support

Network Consultant:Confidential, Eureka, CA 09/07 to 01/08

  • Design LAN\\WAN network topologies
  • Backup and data recovery
  • Provided customer onsite support
  • Design and implement corporate wide Antivirus solution
  • Wireless LAN technologies (Bridges, Routers)
  • Phone and Data line wiring and wire tracing

Systems Support Representative:Confidential, Rio Vista, CA 10/06 to 09/07

  • Spearhead SOX compliancy
  • Convert entire company from Eudora Email to Outlook 2003
  • Standardize upgrade OS for all workstations and servers
  • Design, implement Backup and Antivirus solutions
  • Design, configure and maintain remote office
  • Configured Cisco VPN for remote users
  • Designed and implement all helpdesk documents, policies, and procedures.
  • Support daily Add\\Move\\Changes of PBX phone system
  • Operating System and Software Patch Management

Senior Network Administrator:Confidential, CA 11/03 to 9/06

  • Evaluate, Design, order, configure, Install, train, support all new networking hardware
  • Migration from I Mail to Exchange 2003 & Office XP to Office 2003(400 users)
  • Evaluate, design, implement Patch management solution (WSUS)
  • Roll out , support maintain Polycom video conferencing solution to 18 branches
  • Evaluate, design, implement, support and maintain Symantec Antivirus Corporate
  • Evaluate, implement and support Anti-Spam Solution. (Bright mail)
  • Configure, install and support Cisco Aironet 1200 Access points (22 locations)
  • Migrate, support, instruct "power users" to windows mobile 5.0 technology
  • Managed Group policies for 22 locations

Principal:Confidential, CA 1/01 to 6/03

  • Represent company in evaluating customer's needs.
  • Managed R.F.P. process & Schedule company resources accordingly
  • Advertising, Customer Service
  • Hire and train new employees

Systems Support Engineer II:Confidential, CA 6/00 to 1/01

  • Provide support for Microsoft Servers
  • Provide support for Novell Servers
  • Provide support for Windows 95/98/NT Workstations
  • Users supported: 250

Systems Administrator:Confidential, CA 8/99 to 3/00

  • Manage and support PBX phone system (Add/Change/Moves)
  • Managed all aspects of Microsoft Exchange 5.5 Server.
  • Windows NT 4.0 Server.
  • Norton Systems Center for Virus Control.
  • Veritas Backup exec.for seven network servers.
  • Shiva LAN Rover.
  • IT dept. asset control.
  • Designed and implement all helpdesk documents, policies, and procedures.
  • Provided "quality" technical support for 140 users.

Systems Support Analyst:Confidential, Santa Clara, CA 10/98 to 8/99

  • Administer Microsoft NT server accounts.
  • Administer Novell server accounts.
  • Create Exchange server accounts.
  • Coordinated and assisted in Mcafee Virus Scan upgrades.
  • Assembled, configured and maintained PC hardware and software.
  • Provided "quality" technical support for 2200 users worldwide and 270 remote Dial Up users.


Cisco IP telephony
Cisco CCNA Networking Academy
Associate of Science Degree-Systems Administration

References Available upon Request

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