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Technical Support Specialist Resume

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San Jose, CA

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OBJECTIVE:
IT Pro with over 10 years experience in Information Technology looking to contribute and expand my current knowledge.

SUMMARY OF QUALIFACATIONS:
Excellent communication and customer service skills, ability to negotiate with all cultures. Superior organizational skills give me the
ability to multitask as production increases. As a proven self starter, works consistently with little or no supervision..

TECHNICAL EXPERIENCE:

  • 8 Years server installs migrations and support
  • 8 years experience with Active Directory
  • 7 Years Exchange server support
  • 7 Years experience with Symantec Antivirus
  • 8 Years Veritas Backup Exec.
  • 9 Years experience Asset Management
  • 5 Years VoIP and PBX Telcom experience

PROFESSIONAL EXPERIENCE

Technical Support Specialist:Confidential, Modesto, CA 01/11 to 05/11

  • Create\\Administer User\\Email accounts
  • Backup and data recovery
  • Provided customer onsite and remote support
  • Configure Outlook for Internal\\External Email
  • Setting up mail applications on mobile platforms
  • Phone and Data line wiring and wire tracing

Senior Software Support:Confidential, Santa Clara, CA 06/08 to 02/09

  • Resolved customer issues with core product.
  • Promoted to Senior Support Engineer responsible for optional software.
  • (Disaster Recovery, Tiered Storage, File System Archiving).
  • Q.A. New versions before release dates to public
  • Live WebEx remote sessions support

Network Consultant:Confidential, Eureka, CA 09/07 to 01/08

  • Design LAN\\WAN network topologies
  • Backup and data recovery
  • Provided customer onsite support
  • Design and implement corporate wide Antivirus solution
  • Wireless LAN technologies (Bridges, Routers)
  • Phone and Data line wiring and wire tracing

Systems Support Representative:Confidential, Rio Vista, CA 10/06 to 09/07

  • Spearhead SOX compliancy
  • Convert entire company from Eudora Email to Outlook 2003
  • Standardize upgrade OS for all workstations and servers
  • Design, implement Backup and Antivirus solutions
  • Design, configure and maintain remote office
  • Configured Cisco VPN for remote users
  • Designed and implement all helpdesk documents, policies, and procedures.
  • Support daily Add\\Move\\Changes of PBX phone system
  • Operating System and Software Patch Management

Senior Network Administrator:Confidential, CA 11/03 to 9/06

  • Evaluate, Design, order, configure, Install, train, support all new networking hardware
  • Migration from I Mail to Exchange 2003 & Office XP to Office 2003(400 users)
  • Evaluate, design, implement Patch management solution (WSUS)
  • Roll out , support maintain Polycom video conferencing solution to 18 branches
  • Evaluate, design, implement, support and maintain Symantec Antivirus Corporate
  • Evaluate, implement and support Anti-Spam Solution. (Bright mail)
  • Configure, install and support Cisco Aironet 1200 Access points (22 locations)
  • Migrate, support, instruct "power users" to windows mobile 5.0 technology
  • Managed Group policies for 22 locations

Principal:Confidential, CA 1/01 to 6/03

  • Represent company in evaluating customer's needs.
  • Managed R.F.P. process & Schedule company resources accordingly
  • Advertising, Customer Service
  • Hire and train new employees

Systems Support Engineer II:Confidential, CA 6/00 to 1/01

  • Provide support for Microsoft Servers
  • Provide support for Novell Servers
  • Provide support for Windows 95/98/NT Workstations
  • Users supported: 250

Systems Administrator:Confidential, CA 8/99 to 3/00

  • Manage and support PBX phone system (Add/Change/Moves)
  • Managed all aspects of Microsoft Exchange 5.5 Server.
  • Windows NT 4.0 Server.
  • Norton Systems Center for Virus Control.
  • Veritas Backup exec.for seven network servers.
  • Shiva LAN Rover.
  • IT dept. asset control.
  • Designed and implement all helpdesk documents, policies, and procedures.
  • Provided "quality" technical support for 140 users.

Systems Support Analyst:Confidential, Santa Clara, CA 10/98 to 8/99

  • Administer Microsoft NT server accounts.
  • Administer Novell server accounts.
  • Create Exchange server accounts.
  • Coordinated and assisted in Mcafee Virus Scan upgrades.
  • Assembled, configured and maintained PC hardware and software.
  • Provided "quality" technical support for 2200 users worldwide and 270 remote Dial Up users.

EDUCATION:

Cisco IP telephony
Cisco CCNA Networking Academy
Associate of Science Degree-Systems Administration

References Available upon Request

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