SUMMARY

• A seasoned professional with years of providing quality customer service to a diverse group of customers;
• 11 years of administrative support services experience with the public and private sectors;
• Well rounded background in outreach services and HIV care, prevention, and advocacy;
• Knowledgeable in development of strategic plans for non - profit organizations;
• Experienced in writing and delivering presentations for community events, health fairs, and organizations;
• Knowledge of basic computer software and applications general office duties: filing, faxing, collating, copying, dictating, word processing, Microsoft Word, Powerpoint, and Excel 2008;
• Experience documenting on an Electronic Care Coordination platform and multiple electronic data collection systems.

PROFESSIONAL EXPERIENCE

Community Health Worker II

Confidential, Washington, DC

Responsibilities:

• Provided outreach to various wards in the city to enroll clients into the CCIN project.
• Reconnected patients to their specialist and primary care physicians.
• Escorted clients to clinic appointments to advocate for them to their physicians regarding their health concerns.
• Enrolled clients in the CCIN 90 day program, provide 6 home visits, support Blood Pressure self-management, recorded medications and historical information into the care coordination database, ensured that medication refills were processed, and provided follow up on participant progress.
• Promoted from Community Health Worker (CHW) position to CHW II.
• Supported in-house talent development by mentoring CHWs to help improve outreach and recruitment outcomes and care management techniques.

Outreach Specialist

Confidential, Northern, VA

Responsibilities:

• Provided intensive community-based street outreach, prevention education and linkage to HIV positive clients
• Conducted health and prevention education classes to at risk populations at the jail, community centers, shelters, rehabilitation centers, and other community-based locations
• Distributed materials on medical/psychosocial support services and other relevant materials for HIV positive clients
• Liaised with churches, community, and government organizations for the purpose of disseminating agency information and/or advocating for a constituency
• Provided face-to-face and telephone contact for HIV positive clients
• Transported clients to and from medical appointments as needed
• Ensured implementation of the outreach strategies developed by the Department of Confidential
• Gained essential knowledge of substance use and various type of prescription, non prescription street drugs.
• Collaborative efforts with other agencies providing similar services to assure wide coverage and to avoid parallel services.

Intake Assistant

Confidential, Washington, DC

Responsibilities:

• Electronic data entry of cases utilizing specialized computer software.
• Assisted funeral personnel with preparation, release status, and documentation of the deceased.
• Provided assistance to family members and others with documentation, photographs of deceased, and acted as official witness in completion of the identification process.
• Functioned as the liaison between Medico-legal Investigator, Mortuary Technician, and Medical Examiner providing documentation required for response scene investigation and body transportation.
• Dispatched Mortuary Technicians to the scene of death, communicating location, condition and other pertinent information prior to dispatch.
• Complied case documentation for presentation at daily case review and for pathologist prior to performing autopsies.
• Received payments for cremations, proof of death certificates, and other requests.
• Documented and forwarded payments to appropriate office.

Dispatcher

Confidential, Washington, DC

Responsibilities:

• Dispatched and scheduled motor vehicles for towing, booting, and impoundment.
• Created assignments and identified appropriate government or private categories.
• Conducted electronic data entry.
• Monitored tow truck during duration of tow and updated information into computer database.
• Transferred information of tows to appropriate employee within the department.
• Supervised employees.
• Reviewed sensitive cases with supervisor on duty prior to action.

Outreach Specialist

Confidential, Washington, DC

Responsibilities:

• Provided treatment, education information, adherence strategies, and HIV risk counseling services.
• Conducted outreach counseling and sessions with clients in the office, at external sites and over the telephone.
• Assisted with facilitating access to services in an empowering way that allows clients to have control.
• Monitored progress and reported significant issues to immediate supervisor.
• Maintained and expanded referral education system.
• Updated documentation on all clients in an ethical and confidential manner.
• Developed assessment of medical and psychological needs that consisted of primary medical care, housing, peer based support, therapeutic group sessions, home health care, respite care, legal services, employment and training, entitlements, food, and substance abuse treatment and counseling.