TECHNICAL SKILLS:

• Microsoft Office (especially PowerPoint, Excel, Word)

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, NC

Emergency Dispatch

Responsibilities:

• Receives and transmits messages primarily by radio and maintains radio log on shift work.
• Receives emergency calls, determines location and nature of emergency and dispatches
• Answers incoming telephones through administrative and emergency phone lines.
• Determines the nature of the call.
• Operates phone line for the hearing impaired.
• Enters the call into the Computer Dispatch system and dispatches the personnel and equipment.
• Monitors separate radio frequencies.
• Handles paging for police, fire and special units.
• Enters, clears, cancels and modifies stolen items and wanted or missing persons.
• Monitors alarms; dispatches appropriate personnel; enters information into alarm log.
• Performs related tasks as required.

Confidential, Jacksonville, NC

Teller

Responsibilities:

• Provide professional client service, which includes, but is not limited to: performing accurate transactions, greeting the client, smiling, using the client’s name during the transaction, and thanking each client for his or her business. Refer clients to other branch team members and specialists as needed.
• Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, Cashier's checks, and redeeming savings bonds.
• Prepare individual daily balance of teller cash transactions as well as other reports as necessary.
• At the discretion and direction of the supervisor, responsible for collecting his or her own cash items.
• Follow all operating procedures as outlined in Branch Operations Manual (BOM).
• Handle proportionate volume of work based on branch demands
• Providing customer services, know how to communicate in a professional matter with members, colleagues
• Possess excellent oral and written communication skills.

Confidential, Jacksonville, NC

Financial Services Specialist

Responsibilities:

• Processes a variety of customer transactions accurately and efficiently in adherence to credit union policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers, and issuing monetary instruments
• Assists with courtesy and collection calls as needed; seeks assistance from more knowledgeable branch staff when necessary
• Addresses customer questions and concerns by phone and in person
• Achieves personal sales and referral goals by identifying, marketing, and cross - selling credit union products and services beneficial to customer needs
• Enhances customer satisfaction and the professional reputation of the credit union by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners
• Count cash drawer, research and locate outages
• Verifying overnight drops off with a Supervisor or with the Branch Manager (e.g. cash, money orders, personal and business checks)

Confidential, Jacksonville, NC

Loan Processor

Responsibilities:

• Processing auto loans making sure that the loan that I received follows the guidelines of Indirect Lending
• After completed the loan I had to map the loan over and open an account for the member
• When completing opening up the loan I cut the check for the dealership so they can pick the checkup
• If they aren’t local, we mail the checkout Fedex
• Effective oral written communication skills, technical interpersonal, organizational, customer service and telephone skills
• Types, operates personal computer, and use of normal business machines with emphasis on accuracy, mental alertness, and neatness
• Working knowledge of personal computer applications including Microsoft office, Word and Excel, NADA, APPRO, Autocheck
• Understand and adheres to policies and procedures
• Maintains confidentiality on information related to Confidential members, employees and board/committee members
• Ensure tasks are completed in a timely manner
• Outstanding customer service skills and deals tactfully and effectively with difficult members
• Polite, professional, courteous, works independently or in-group
• Keeps information accessible by sorting, organizing, and filing documents
• Managing multiply phone line
• Providing customer services
• Capable to use computer software applications such as Microsoft Word, Excel, Power­Point, databases and e-mail
• Knows how to provide great oral and written communication skills.
• Ability to work efficiently in a fast-paced environment, without any errors

Confidential, Jacksonville, NC

Titles and Records Representative

Responsibilities:

• Ensures title information coincides with loan collateral and files
• Receives incoming calls for loan pay offs
• Prepares and assemble document for titles
• Record lien information
• Reviews daily paid loan report
• Properly distributes paid loan files
• Prepare secured loan titles for release by the appropriate official
• Receive and maintain all loan files
• Own excellent skills in file management, able to process administrative work without little or no supervision.
• Maintain secured loan documents
• Ensure collateral matches promissory note and related papers
• Ensure proper identification has been established prior to giving any account information or processing of any transaction
• Refer delinquent account situations to the Collections Department for guidance and/or further action. Provides dealerships with ten-day pay off information on vehicle loans.
• Thoroughly research accounts as needed
• Working knowledge of personal computer applications including Microsoft Office, Word and Excel
• Outstanding customer service skills and deals tactfully and effectively with difficult customers
• Ensure tasks are completed in a timely manner
• Managing multiply phone line
• Providing customer services