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Director, Office Operations And Administration Resume

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SUMMARY

Purposeful and thoughtful in my interactions and communications, I am an adept Human Resource and Operations professional with 6 and 10 years, respectively, of relevant experience supporting and leading internal process improvement, policy and procedure development and implementation, organizational culture development, relationship building, and workforce training and development. I believe that it is my passion for engaging with and developing my teams that makes me an exceptional addition to any organization as a Chief of Staff and Operations professional. Within my next position I seek to work collaboratively with organizational leadership and staff to develop and implement internal policies that foster multidirectional communication, positive employee relations, accountability and transparency at every level of the organization, as well as support and lead programs, campaigns and development opportunities.

TECHNICAL SKILLS

Organizational Culture Development | Fundraising and Development | Procurement | Budgeting and Forecasting Human Resource Management and Administration | Workforce Training and Development | Contract Management | Policy and Procedure Development and Implementation | Communications | Event and Meeting Planning | Project Management | Talking Point and Remark Development | Board of Directors Management | Script Writing | Action Plan Development | Community Engagement and Volunteering | Risk Management | Microsoft Office Suite | Google Apps for Business | Quickbooks | Concur | Bill.com | Tallie |High level of Confidentiality | Staff Coaching

PROFESSIONAL EXPERIENCE

Confidential

Director, Office Operations and Administration

Responsibilities:

  • Manages team of 27 employees, consultants and vendors;
  • Developed, with organizational leadership and staff, corporate values and relevant artifacts;
  • Implementation of quarterly team - building exercises;
  • In 2016, $1.75M in grants received from Robert Wood Johnson Foundation and Ford Foundation;
  • Development and implementation of quarterly unrestricted fundraising strategy in Spring 2017, which includes donor direct mail and email letters, engagement calendar with high level donors, text to donate platform, and newsletter appeals;
  • Leads annual audit;
  • Script and talking point memo writing for President and CEO, as well as Board of Directors Officers;
  • Development and implementation of electronic file, contract, A/P and A/R policies and procedures; and
  • Benefits, payroll, and performance management administration.

Confidential

Office and Facilities Coordinator

Responsibilities:

  • Managed office of 55 employees;
  • Face of DC NERC office;
  • Served as liaison between Atlanta-based departments without DC presence;
  • Community engagement committee member;
  • Spearheaded Office Team Building experiences;
  • On-site meeting and event planning;
  • Vendor contract negotiation, review and submission to finance;
  • Equipment, service and supply procurement;
  • Employee access badge permission management;
  • New hire on-boarding; and
  • Effectively cultivated and fostered relationships with building management and engineering staff.

Confidential

Office Manager and Service Coordinator

Responsibilities:

  • Ensured efficient function of DC office by securing equipment and supplies;
  • Cultivated and maintained professional working relationships with vendors;
  • Fostered open communication of needs of service department with administrative staff.
  • Routine functions included but not limited to: biweekly payroll preparation and submission, expense report auditing, employee file maintenance, preparation and submission of workers compensation claims, damage claims and employee data change information to HR department.

Confidential

Logistics Administrator

Responsibilities:

  • Project Management and action plan development;
  • Dispatched to new store location in Austin, TX to assist in initiating logistics administration departmental work flows and daily routines;
  • Developed logistics administration training manual, and more efficient self-serve picking and replenishment key;
  • Data entry and management;
  • Administrative sales management;
  • Sales figure analysis;
  • Member of six-person Social Committee led by HR Manager; and
  • Assisted in coordination of staff appreciation lunches, RED day relaxation activities and year-end holiday party.

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