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It Resume

Breinigsville, PA

TECHNICAL EXPERTISE

Global Infrastructure Architecture Datacenter Operations WAN Networks Telecommunications/VOIP
IT Acquisition Strategies Global IT Security Project Management SAP platforms
Outsourcing strategy Disaster Recovery Microsoft Active Directory/Exchange Sarbanes Oxley compliance

PROFESSIONAL EXPERIENCE

Confidential,Breinigsville, PA 8/2009 – 1/2012
Director, IT Infrastructure & Operations

Responsibilities:

  • Build, manage and mentor team consisting of managers, architectural engineers and operations personnel to fulfill all IT infrastructure demands for the company.
  • Department consists of Servicedesk, Network and Security, Client Technologies and Datacenter operations.
  • Define and set strategic roadmap for IT infrastructure.
  • Develop new project justification/ROI and cost benefit analysis.
  • Support CIO on initiatives.
  • Work with business owners, build rapport and support company initiatives
  • Manage budget for all aspects of the IT infrastructure department.
  • Ensure projects, timelines and spending is on target.
  • Managed company datacenters and external support and hosting contracts.
  • Lead acquisition integrations.
  • Manage vendor relationships.
  • Built engaging relationships with application management to define new strategies and resolve issues.

Project highlights:

  • Assessed and performed staff reorganization within first 4 months to realign department for a better fit to meet the company’s strategic business needs.
  • Outsourced company’s AS400 hardware platforms and operations.
  • Assessed and implemented improved Disaster recovery plan.
  • Reviewed and selected vendor for outsourced system support of ERP systems platform.
  • Led critical site WAN review and assessment, implemented improved high availability and backup.
  • Negotiated and led contract renewal and rollout of new network technology to 300 locations.
  • Technical Merger of two Email system platforms for the company.
  • Reduced Telecomm costs by contract negotiations and consolidation.
  • Implemented new E-mail policy and mailbox quotas aligned with company’s data retention requirements.
  • Composed several new IT policies and implemented best practice approaches to IT security.
  • Led effort to implement new programs which resulted in more efficient and risk free processes to reduce Sarbanes Oxley deficiencies:
    • Improvement plan resulted in reduced SOX deficiencies significantly in a 1 year period.
    • Implemented Change management workflow with formal approval and aligned with ITIL best practices.
    • Designed and implemented account management and “terminated users” workflow and process
    • Define and implement new account controls, i.e., password expirations on all user account setups.
  • Set roadmap on datacenter server platforms, using universal SAN storage and Virtualization.
  • Rolled out Microsoft OCS/LYNC platform.
  • Directed efforts to integrate several large acquisitions into our company,
  • Participated in acquisition pre-agreement due diligence review through IT Infrastructure migration.
  • Implemented IT security program and user awareness.
  • Setup pilot to review Microsoft Live 365 for Microsoft services, implementation planned for 2012.

Confidential,Malvern, PA 2000 - 2009
Senior Director, Global IT Infrastructure 2007 - 2009
Director, Global IT Infrastructure 2000 - 2007

Responsibilities:

  • Direct department of worldwide assistant directors, managers, engineers and technical architects responsible for all aspects of IT Infrastructure on behalf of a global company.
  • Development and implementation of global infrastructure policy, standards and best practice procedures.
  • Responsible for the company’s Datacenters and strategies for hosting of business systems and services. This includes all IBM, Windows, Unix, and Linux servers and associated SAN and backup hardware systems.
  • Develop and present new technology proposals and strategies to senior management along with justification analysis.
  • International vendor contract negotiations for telecom, network, systems, outsourcing, etc.
  • Review, evaluate and recommend technology improvements with specialized focus on increased end user productivity cost reduction and compliance.
  • Responsible for Global IT security programs.
  • Design, implement and support of global LAN/WAN network, Telecommunications, network security and disaster recovery programs.
  • Responsible for offshore Global Helpdesk model.
  • $15m expense, $10m capital budget responsibility annually.
  • Responsible for worldwide desktop strategies, including PC hardware/software selection, standards and architecture.

Project highlights:

  • Consolidation of several worldwide data networks into one:
    • Achieved significant cost reduction and improved technical capabilities by migrating to MPLS.
    • Minimal disruption of day-to-day production operations.
    • Increased network and voice capabilities worldwide.
    • Migrated to managed services model for worldwide network.
  • Build and lead global team to architect and implement Microsoft products across the companies desktops:
    • Microsoft global deployment and standardization of desktop software
    • Standardized on Active Directory
    • Standardized on Exchange Email system
    • Standardized on Office products and Sharepoint.
    • Proposed and received acceptance to initiate Microsoft Enterprise agreement across company.
    • Implemented training programs for support
    • Implementation of Microsoft SCCM for standard desktop software image and delivery process.
  • Servicedesk:
    • Migrated inhouse servicedesk to outsourced model.
    • Insourced servicedesk to company location in Manila Philippines.
  • Global Datacenter consolidation:
    • Consolidated large datacenters running SAP and other major ERP platforms into one.
    • Directed and managed construction and build-out of major datacenter in Malvern, PA.
    • Utilized large SAN technology with wide area replication for high availability in support of our SAP ERP systems. Managed implementations on EMC, HP and IBM storage systems.
    • Designed/implemented Disaster recovery plan providing high availability strategy.
    • Standardized on IBM AIX P-Series systems and IBM storage and backup systems.
  • Developed and implemented Vishay’s Global IT Disaster recovery plan.
    • Developed business requirements and proposed alternatives for senior management review and strategy selection.
    • Implemented DRP strategy and performed testing to validate results.
  • Designed, built and deployed improved remote access solutions for Vishay.
    • Realized improved capability, availability and performance in deploying worldwide VPN solution.
    • Realized significant cost reduction over previous technology.
    • Migrated small offices to IP-VPN solution to reduce costs and improve capabilities.
    • Implemented global WAN optimization technology - RIVERBED
  • Designed, built and deployed a new Web infrastructure for our for our Marketing and communications group.
    • Improved communications, reliability and performance.
  • Implement Global IT Security program:
    • Review and implement policies, standards and processes. Risk assessment and alignment of priorities.
    • Build global team.
    • Develop and implement new IT security technology worldwide to protect Vishay’s systems and information assets.
    • Technologies deployed include standard Firewalls and configurations, Intrusion prevention systems, Email security appliances, Internet proxies and content filtering, Encryption, RSA token implementation, vulnerability assessment/reporting systems
  • Desktop RFP:
    • Reviewed competition and made analysis and selection of new global standard.
  • Team development:
    • Building of worldwide technical teams to address and review technology strategies, staff mentoring.
    • Cross training program of technical staff to insure critical mass of technical experts.
    • Global training seminars – Improve communications and skills of worldwide technical staff.

Confidential,Malvern, PA 1994 - 2000
Associate Director, Systems/Network Infrastructure 1997 - 2000
Senior Manager, Systems/Network Infrastructure 1994 - 1997

Responsibilities and Project Highlights:

  • Direct and develop a team of Systems, Network, Desktop, Servicedesk, Operations and Database professionals.
  • Member of several Johnson & Johnson North American integration team.
  • Responsible for annual budget.
  • Responsible for all infrastructure design and development.
  • Design of Data Warehouse and E-commerce initiatives. BRIO, MSMarket.
  • Responsible for 24x7 Datacenter.
  • Lead upgrade of E-mail messaging from Groupwise to Exchange server 5.5 and Outlook 98 for 1500 clients.
  • Lead outsourcing of Exchange Messaging system platform and administration.
  • Launched a worldwide migration from legacy systems/networks to leading edge technologies. Design and implementation of worldwide networking strategy, migration from legacy to TCP/IP based LAN and WAN.
  • Responsible for WAN network which consists of Frame relay to several sites including Europe and Japan.
  • Designed and deployed strategic implementation all system/ network infrastructure of new $100 million manufacturing plant. LIMS, EDMS, and SCADA control systems.
  • Familiarity with GMP compliance process and procedures.
  • Designed and implemented SAP R/3 systems and networks for three tier HP-UX systems and EMC storage.
  • Development of system management projects including HP Openview.
  • Created successful solutions for remote access of 400 remote sales force personnel, including deployment of Seibel’s SFA solutions.
  • Successful acquisition of a pharmaceutical product from Roche. Included design of AE systems and SFA systems and dialup capabilities for remote sales staff.
  • Team member on clinical reinvention team focused on improving the trial process and data collection methods for clinical drug studies.
  • Responsible for Internet and Intranet hardware and software.
  • Oversee support of clinical systems, which use CLINTRIAL, ORACLE and SAS, during critical clinical efforts.
  • Developed Windows NT multi-domain infrastructure.
  • Responsible for PBX and Voicemail architecture.

Senior Systems Manager - (1992 – 1994) - Confidential,Philadelphia, PA

  • Managed staff of system/network and service desk analysts.
  • Design and support of several OpenVMS and Digital UNIX clusters.
  • Design and build FRAME RELAY NETWORK.

Technical Support Manager - (1989 – 1992) - Confidential,Malvern, PA
Supervision of technical systems staff which supported client bank software in a global capacity.
Received several employee awards for outstanding project work at large client sites.

EDUCATION:

Bachelor of Science, Management Information Systems

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