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It Support Specialist Resume

White Plains, NY

TECHNICAL SUMMARY

Systems:

Debian/Ubuntu, CENTOS/RHEL, Windows 9X/NT/2000/XP/7, Mac OS X

Databases:

Relational Databases, Acess2003-2007

Languages:

SQL, HTML, C++

Software:

MS Project, MS Visio, MS Office 2003/2007, Lotus Notes, Adobe Creative Suite

Technologies:

TCP/IP Protocols,DNS, Active Directory, Drupal

EDUCATION
Bachelor of Business Administration in Management Information Systems

PROFESSIONAL EXPERIENCE
Confidential, White Plains, NY
IT Support Specialist-(June2012-present)

  • Provided phone support for fifteen hundred clients in different chapters using web support center software
  • Diagnosed and escalated tickets based on the issue and service
  • Software profile included Windows 7, Windows XP and WYSE thin clients using Citrix XenDesktop

Confidential, India
IT Consultant (January 2011 to March 2011)

  • Upgraded Windows Vista to Windows 7
  • Setup peer-to-peer network and Implemented backup through NAS for critical functions

Confidential, Wilton, CT
Jr. Computer Technician-(March3010 to April2010)

  • Migrated Windows XP Pro to Windows 7 Pro
  • Install new images using Norton Ghost server
  • Laptop/desktop repair
  • Face to face application support for end user

Confidential, Norwalk, CT
Database Administrator (December 2009 to February 2010)

  • Sole IT guy for twenty person office, resolved hardware and software issues
  • Improved business process flow

Confidential, Ridgefield, CT
Customer Service Rep/Backend Support (2009 to November 2009)

  • Customer Shopper Inquiry resolver
  • Backend Administrative support and Logistical provider
  • IT consultant on an ongoing basis to scope out company's future technology needs

Confidential, CT
Student Helpdesk Technician (2007 to 2008)

  • Account maintenance and desktop support
  • Earned expert knowledge recommendations from student and faculty
  • Resolved on average fifty level I and Level II support per day
  • Provided support via phone for remote students
  • Resetting passwords and application support

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