IT Support Specialist Resume White Plains, NY - Hire IT People

TECHNICAL SUMMARY

Systems:

Debian/Ubuntu, CENTOS/RHEL, Windows 9X/NT/2000/XP/7, Mac OS X

Databases:

Relational Databases, Acess2003-2007

Languages:

SQL, HTML, C++

Software:

MS Project, MS Visio, MS Office 2003/2007, Lotus Notes, Adobe Creative Suite

Technologies:

TCP/IP Protocols,DNS, Active Directory, Drupal

EDUCATION
Bachelor of Business Administration in Management Information Systems

PROFESSIONAL EXPERIENCE
Confidential, White Plains, NY
IT Support Specialist-(June2012-present)

Provided phone support for fifteen hundred clients in different chapters using web support center software
Diagnosed and escalated tickets based on the issue and service
Software profile included Windows 7, Windows XP and WYSE thin clients using Citrix XenDesktop

Confidential, India
IT Consultant (January 2011 to March 2011)

Upgraded Windows Vista to Windows 7
Setup peer-to-peer network and Implemented backup through NAS for critical functions

Confidential, Wilton, CT
Jr. Computer Technician-(March3010 to April2010)

Confidential, Norwalk, CT
Database Administrator (December 2009 to February 2010)

Confidential, Ridgefield, CT
Customer Service Rep/Backend Support (2009 to November 2009)

Customer Shopper Inquiry resolver
Backend Administrative support and Logistical provider
IT consultant on an ongoing basis to scope out company's future technology needs

Confidential, CT
Student Helpdesk Technician (2007 to 2008)