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Customer Service Representative Resume

Fort Lauderdale, FL

TECHNICAL SKILLS

  • Aloha POSe
  • Micros Restaurant Software
  • Opentable Software and Quickbooks

PROFESSIONAL EXPERIENCE

Confidential, Fort Lauderdale, FL

Customer service representative

Responsibilities:

  • Speaking with customers about issues with Confidential of Indiana
  • Logging guest health information and informing them about benefits
  • Training of new employees

Confidential, Orlando FL

Server

Responsibilities:

  • $900 in Average Sales
  • Extensive knowledge of Menu and Daily Specials
  • Responsible for a pleasurable guest service experience

Confidential, Celebration, FL

Server, hostess, job coach

Responsibilities:

  • Marriott Autograph Collection Hotel
  • Over $14,000 in Gallery Sales
  • Developed Host SOPs and Job Coach Guides
  • Responsible for organization of Reservations for Holidays and Special Events
  • Hostess, cross trained as Server and In - Room Dining Server

Confidential, Sanford, FL

Stand Supervisor

Responsibilities:

  • Managerial Functions: Inventory, data entry, food order and receiving, cash controls and deposits, event planning
  • Banquets and Events responsible for planning, set up, serving, strike
  • Concession Attendant, trained across all stations: Grill, cashier, concession attendant, stand leader
  • Involved in design and daily operations of individual stands throughout park

Confidential, Orlando, FL

Room Service Attendant and Server

Responsibilities:

  • Responsible for order taking and fulfillment, record keeping, & payment processing
  • Barista for Starbuck's-run cafe in house
  • Assembled and delivered hotel amenities housed in F&B

Confidential, Pembroke Pines, FL

Crew Member for four consecutive years

Responsibilities:

  • Designated trainer of a training store
  • Trained across all stations: Grill, food prep, dining room, cashier, drive-thru

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