Macintosh Desktop Engineer Resume Brooklyn, NY - Hire IT People

Education

Certification in Computer technical Support

Licensure & certification

technical Skills

Relevant Information technology coursework

Work Experience

4/11-9/11 Confidential, New York, NY
Desktop Support

Active Directory and Exchange, VMware Server service support.
Printer Support Local and Network printers, Plotter, Epson Proofer Printer.
Mac OS X UTC Font Server Tier 3 Support.
Support all Designer applications CS4, CS5, Serendipity, VM Fusion, Outlook 2k10, 2k11.
Managed handheld devices, IPhones, IPad, IPod and E-reader.
Resolved all issues with VPN, Web email.
Provided Support for all executive users.
Resolve all Desktop related issues both in house and remotely and document steps taking to resolve all issues.

6/10-3/11 Confidential, New York, NY
Macintosh Desktop Engineer

Managed Windows Server 2003/2008, Active Directory, Exchange 2003, 2007, and FTP server.
Active Directory and Exchange Support.
Provide All users with technical assistance both desktop and remotely, VPN.
Monitored and updated all personal machines such as MacBook, MacBook Pro, IMac, G5, and Mac mini, Ipads, IPods, and IPhones.
Provided expert support in CS4, CS5, office 2k8, 2k11, vm fusion, UTC Font Server.
Manages all wide format printers' plotter printers, Epson proofers, Image Press printers.
Support Mac OS X, 10.5, 10.6,10.7, Windows XP, Vista, 7.

11/09-5/10 Confidential, Allentown, PA
System Engineer

Print Server setup and configuration.
Bes Server Support, FTP configuration.
Windows Server 2k3, 2k8 and Microsoft Exchange 2k7.
Software troubleshooting (Seibel, Lotus Notes, Nice, MS Office 2003, 2007 Sametime 805).
Group Policy management.
PC/Mac rebuilds and reimaging, managed all move projects and port activation Issues.
Managed all Mac User application Microsoft 2k4, 2k8, Parallel Desktop, VMware Fusion.
Supported IPhones, Ipads, Blackberries.

3/08 - 10/09 Confidential, New York, NY
System Administrator

Manage all wide format printers, Blackberry server.
Manage Windows Server 2003/2008, Active Directory, exchange 2003, 2007 and FTP server.
Supported all Video/Audio Conferencing with all Executive users and outside venders.
Knowledge of Web helpdesk Ticketing systems.
Provide new user PC/Mac and network orientation training to incoming employees.
Provided level 2 user supports for 300 clients on Mac and Windows Environment.
Experience of supporting, Windows XP/Vista Outlook, Entourage, Mac OSX 10.4 and 10.5.
Research and testing of new technology.
Provide Software Support Adobe suite CS3, CS4 Office applications, Mac/Pc 3D Software, AutoCAD, Solid works, Rhino.
Provide printer Supports, Xerox 7760, 7700, HP 4250, Canon Plotter, Xerox Fiery Pro80, Canon IPR Printer.
Managed Backup system, Backup Executive 5.0.
Managed all handheld devices IPhones, Blackberry, IPod.

2/06-2/08 Confidential, New York, NY
Desktop Support

Supported Windows XP, Windows Vista, and Mac OSX.
Supported Executive Clients.
Knowledge of Remedy Ticketing system.
Software installation, upgrading and troubleshooting including Bloomberg and Humming Bird apps.
Hardware and Peripheral Support, upgrading and troubleshooting.
Local and Network printer Setup and Support.
Laptop support, VPN PGP setup and support.

1/05-2/06 Confidential, New York, NY
Desktop Support