Confidential, Annapolis, MD
- Assisted in the creation of a user friendly Unified Court System manual for Civil Legal Procedures software
- Assisted in the creation of a user friendly Unified Court System manual for Criminal Legal Procedures software
- Created PowerPoint Training material
- Held webinars using Confidential
- Answered Helpdesk calls for Jury Management and UCS (Unified Court System) second level software
- Provided training for several Maryland Circuit Courts’ staff members in the area of accounting, paternity and non - support, disaster recovery, and Domestic Violence.
- Redesigned the Access database for the educational resource guide for the judges.
- Created a Helpdesk manual for Jury Management users.
- Created training material for the following soft skills classes: Workplace Bullying, Anger Management, and You and the Judiciary.
- Maintained the Judiciary training database.
Confidential, Baltimore, Maryland
- Prepared a monthly training calendar for Confidential to distribute agency wide
- Created standardized training registration and evaluation forms
- Created curriculum outlines, classroom lessons, and study material for each software package.
- Provided training for the entire agency on relevant business applications that were used in accomplishing their daily tasks
- Maintained attendance records as requested by Human Resources
- Provided Helpdesk assistance to all agency staff for their particular software problems
- Provided support for special administrative tasks as designated by the Information Systems Manager such as creating an inventory database in Access or workshop PowerPoint presentations
- Supervised the staff for six adult learning center sites