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Training Specialist Resume

Annapolis, MD

PROFESSIONAL EXPERIENCE

Confidential, Annapolis, MD

Training Specialist

Responsibilities:

  • Assisted in the creation of a user friendly Unified Court System manual for Civil Legal Procedures software
  • Assisted in the creation of a user friendly Unified Court System manual for Criminal Legal Procedures software
  • Created PowerPoint Training material
  • Held webinars using Confidential
  • Answered Helpdesk calls for Jury Management and UCS (Unified Court System) second level software
  • Provided training for several Maryland Circuit Courts’ staff members in the area of accounting, paternity and non - support, disaster recovery, and Domestic Violence.
  • Redesigned the Access database for the educational resource guide for the judges.
  • Created a Helpdesk manual for Jury Management users.
  • Created training material for the following soft skills classes: Workplace Bullying, Anger Management, and You and the Judiciary.
  • Maintained the Judiciary training database.

Confidential, Baltimore, Maryland

Technical Trainer

Responsibilities:

  • Prepared a monthly training calendar for Confidential to distribute agency wide
  • Created standardized training registration and evaluation forms
  • Created curriculum outlines, classroom lessons, and study material for each software package.
  • Provided training for the entire agency on relevant business applications that were used in accomplishing their daily tasks
  • Maintained attendance records as requested by Human Resources
  • Provided Helpdesk assistance to all agency staff for their particular software problems
  • Provided support for special administrative tasks as designated by the Information Systems Manager such as creating an inventory database in Access or workshop PowerPoint presentations
  • Supervised the staff for six adult learning center sites

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