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Technology Specialist Resume

Ann Arbor, MI

OBJECTIVE:
Obtain a challenging position with a team oriented, technology progressive organization that will utilize my education, certification, experience and skills.

CERTIFICATIONS:
Microsoft Certified Professional Engineer (MCSE)
Microsoft Certified Professional + Internet (MCP+Internet)
Certified Novell Engineer 4.1 (CNE)
Certified Novell Administrator 3.1 and 4.1 (CNA)
CompTia A+
CompTia Network+

PROFESSIONAL EXPERIENCE:

Confidential,Ann Arbor, Mi August 2006 – March 2007
Technology Specialist

  • System Management and Administration
  • Monitoring and troubleshooting network problems
  • Maintaining LAN servers and workstations
  • MS-Exchange server and MS-Office Client
  • Server Backup and restore
  • Install/upgrade software
  • SharePoint administration

Confidential,Southfield, MI August 2002 – June 2003

Technology Director

Administrate Windows NT 4.0 Network

  • Systems Management/Administration of Windows NT Servers and Workstations.
  • Monitoring and troubleshooting network problems
  • Performed maintenance on LAN servers for moves, adds and upgrades

Confidential, July 2001 - Present

Instructor
  • Online instruction of Computer Information Classes.

Confidential,Phoenix March 2000 – Present

Instructor
  • Online and classroom instruction of Computer Information Classes.

Confidential,Southfield, MI November 1997 – January 2000

Systems Administrator

Administrate Windows NT 4.0 Network; with five remote sites and one local site.

  • Systems Management/Administration of Windows NT Servers and Workstations.
  • Monitoring and troubleshooting network problems
  • Performed maintenance on LAN servers for moves, adds and upgrades
  • Co-ordinate planning and purchasing of PC’s, computer equipment and software/upgrades.
  • Y2K Testing
  • Created and Maintained Web Server and Web Page using Microsoft Front Page

Confidential,Auburn Hills, MI September 1999 – Present

Instructor
  • Taught Computer Information Systems Classes and MCSE Classes online and in the classroom.

Confidential,Southfield, MI March 1997- November 1997

Network Administrator

Administrate Novell Netware 4.1 and Microsoft Windows NT networks, including management of user accounts and privileges, organizing file and print services and troubleshooting the network.

  • System Administration of Novell Netware networks.
  • Installed, configured, upgraded and optimized network and workstation software.
  • Provided technical support on all standard software.
  • Performed hardware upgrades and repairs as required.

Confidential,Southfield, MI June 1996 - March 1997
LAN Administrator
Administrate Novell Netware 4.1 and Windows NT servers, including management of user accounts and privileges, organizing file and print services, and backups and restores on a Token-Ring network.

  • Assisted with the setup and implementation of a new office site, which included 40 workstations and one NetWare 4.1 file server on time and within budget.
  • Developed and trained Field Service Representatives on new hardware, Windows 95 and Office 95 thereby enabling the representatives to access company wide email.
  • Planned the company-wide implementation of Windows 95 and Office 95.
  • Analyzed and implemented network naming conventions and login scripts which resulted in company wide standards.
  • Installed, configured, upgraded and optimized network and workstation software.
  • Performed hardware upgrades and repairs as required.
  • Provided technical support on all standard software.

Confidential,Novi, MI June 1995 - June 1996
Systems Engineer
Administrate Novell Netware 3.12 and 4.1 servers.

  • Installation and support of Windows NT server.
  • Provided technical support on all installed software.
  • Configuration and installation of network cards, device drivers, monitors, keyboards and peripherals.

Confidential,Detroit, MI Feb. 1994 - June 1995
End User Support Specialist
End user support and training.

  • Set up and implemented TCP/IP on a Banyan Vines server allowing the firms two locations to communicate with a HP accounting server.
  • Conducted monthly round-table meetings with support staff on software and hardware issues.
  • Developed and trained the whole law firm on a new email and billing program which resulted in better employee communication and more precise and timely billing.
  • Administrate Banyan Vines servers, including set up of user accounts and print services and backups and restores.

Confidential,Dearborn, MI Oct. 1992 - Feb. 1994
Senior Support Agent (April 1993 - Feb. 1994) and Training Specialist (Oct. 1992 – April 1993)
Senior level support of WordPerfect 4.2 - 6.0 with the primary focus on WordPerfect 5.1 for DOS.

  • Established and developed a complete training solution for new support personnel.
  • Developed and trained the whole company on a new company wide email system.
  • Developed and trained all WordPerfect support agents on WordPerfect 6.0 for DOS.
  • Supervised staff and led employee meetings.
  • Conducted training of end users and administrators of Ford Motor Company in the use of both Windows and

DOS applications.

Confidential,Detroit, MI June 1991 - Oct. 1992

EDUCATION:
B.A., Accounting
MBA, Finance


CLIENT/SERVER PLATFORMS USED:

  • Microsoft Windows NT v4.0/v3.51
  • Microsoft Windows Server 2000/2003
  • Microsoft Windows 95/98/XP
  • Novell NetWare 3.x/4.x
  • Microsoft Windows 3.1

SOFTWARE:

ArcServe
Carpe Diem
Cc-Mail
Charisma
CorelDraw
Dbase Iii/Iv
Groupwise
Harvard Graphics
Innoculan Anti Virus
Lantegrity
Lotus 1-2-3
Mcafee Antivirus
Microsoft Front Page
Microsoft Office
Microsoft Project
Microsoft Exchange
Microsoft Internet Information Server 3.0/4.0
Microsoft Mail
Microsoft Net Meeting
Microsoft Outlook
Microsoft SNA Server
Norton Utilities
Norton Antivirus
Officevision(Profs)
Paradox
Pcanywhere 32 for Windows 95/98 and Windows NT
ProComm Plus
Reachout
SoftSolutions
SharePoint
Wordperfect 4.2 – 6.1

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