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Senior Support Technician Resume

Summary: Have gained a strong understanding of hardware, software, and network support utilizing my knowledge and skill with computer systems.

Software: Microsoft Windows NT, 2000, XP, 2003/2008 Server, Vista, Windows 7
Microsoft Office 97, 2000, 2003, XP, 2007, 2010
Microsoft Systems Management Server
Microsoft System Center Configuration Manager
Microsoft Active Directory
McAfee / Sophos Anti-virus and Firewall
McAfee Endpoint Encryption for PC
UNIX / Linux

Hardware: Desktop PCs Laptops
CPUs Hard Drives
PC / Laptop Memory Printers
DLP Projectors Hubs / Routers
Network switches Wireless Access Points


Confidential, July 2010 - Present

Client Services End User Technical Support. Remote and onsite software / hardware support for users at the General Electric Advanced Manufacturing and Software Technology Center. Other duties include:

  • Provide fast on-site support for local and visiting GE executives
  • Use Cisco WebEx and other administrative tools to establish remote connection with user\'s machine and troubleshoot issues
  • Activate and maintain primary and secondary network ports in multiple building IDF rooms
  • Facilitate new employee on-boarding process by creating user accounts and imaging machines to appropriate business domain
  • Maintain Tandberg and Cisco TelePresence Audio/Video devices
  • Add and remove workstation accounts from GE business domains using Microsoft Active Directory
Confidential,2004 - July 2010

Senior Support Technician. Remote and onsite software / hardware support for users at all Ford Credit Branches and BusinessCenters. Other duties include:

  • Fast customer contact and issue resolution within company\'s Service Level Agreement timeframe
  • Use Microsoft Office Communicator and other administrative tools to establish connection with remote user\'s PC toresolve issues
  • Queue, install, and verify software requests via Microsoft System Center Configuration Manager
  • Perform data migrations for end-users upgrading to new computer equipment
  • Stage, deploy, and configure computer and meeting presentation equipment
  • Use Microsoft Active Directory tools to add / modify Ford domain workstation accounts


Coursework towards Associate of Science

CompletedTraining Courses:

newScale RequestCenter ticketing system
BMC Remedy Service Desk ticketing system
GIRS (Global Incident Reporting System)
ITIL / ServiceNow ticketing system
Microsoft Systems Management Server
FordMotorSafeHarbor Training
Ford Motor Data Safeguarding Training
Windows 2000 Ford Global Client
Windows XP Ford Global Client
Windows 7 Ford Global Client
Unix Configuration and Fundamentals
SafeGuard Easy full disk encryption
McAfee Endpoint Encryption / SafeBoot
MS Windows XP End User
MS Windows 7 End User
Introduction to IP Subnets
DELL / HP / Lenovo Certifications

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