Analyst Resume Salt Lake City, UT - Hire IT People

Accomplishments:

Consulted a credit union with leading employee loyalty to achieve an additional 20% increase in employee loyalty metrics through analysis of employee surveys.
Assisted a major pharmaceutical firm with design of a survey to assess the demand and loyalty-gains from a ‘green’ shipping method.
Designed and analyzed a survey for a Western bank to assess their corporate cohesiveness and the effectiveness of employee communication strategies.
Managed the design of an e-Learning and classroom training program to instruct 350+ crew leaders in use and best practices of new web-based reporting platform.
Organized MS SharePoint request and tracking system for team reports at JetBlue resulting in increased team visibility, access and organization.

Skills/Strengths:

Experienced with data analysis tools including SPSS, SAS, Stata, R, Excel, SQL, MS Access and Attensity (text analysis).
Business experience and graduate level training in statistical methods including multivariate and logistic regression, decision trees, cluster analysis, and factor analysis.

Experienced working with data warehouses and datasets of 1,000,000+ records
Delivered consulting services to clients in various industries at Allegiance. Services included needs assessment, design and administration of surveys, interpretation of results and advisement of next-steps.
Survey design experience including web-based, phone/IVR and paper media.
Experience with market research and customer loyalty including designing customer loyalty surveys and conducting value laddering interviews.
Supervised accurate, on time completion of Customer Insight team reports through strong interpersonal, communication, supervision and delegation skills.

Experience:
Senior Analyst Customer Insight
Confidential,Salt Lake City, UT. Jun 2010 – Nov 2011

Produced and supervised completion of recurring customer feedback reports for various levels of crew leadership.
Researched and reported impact of events and initiatives on customer satisfaction.
Facilitated access to reports and team resources through administration of a SharePoint site for document storage and report requests.
Managed Attensity text analytics tool including categorization, query design and business partner relationship.

Best Practices Consulting Specialist
Confidential, South Jordan, UT. Aug 2008 – May 2010

Consulted clients in collecting customer feedback and provided recommendations for enhanced customer and employee loyalty using both quantitative and qualitative data.
Designed surveys in a variety of media including paper, IVR/phone, and online platforms.
Assisted marketing department in publishing press releases and reports.

Technical Writer (Contractor)
Confidential,South Jordan, UT. Jul 2008 – Aug 2008

Increased accuracy of data systems through review and documentation of discrepancy between SQL code and client documentation.

Break in employment for full-time Graduate School: Jan 2008 – May 2008

Data Conversion Operator
Confidential,Salt Lake City, UT. Jan 2007 – Dec 2007

Internship
Confidential,Salt Lake City, UT. Jul 2006 – Dec 2006

Education:

Computer Proficiencies:
MS Word, Excel, PowerPoint, Outlook, MS Access, SQL, MS SharePoint, SAS, SPSS, STATA, R, Attensity