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It Service Resume

Encino, CA

PROFESSIONAL OBJECTIVE

An information technology leadership role which utilizes my technical and management abilities

AREAS OF EXPERTISE

Project Management, Systems Analysis and Supervision, Design & Development, Disaster Recovery – Business Continuance, Computer Operations, Process Control, Systems & Procedures, Documentation, Management of Information Systems, Helpdesk Management, Data Security, Data Center Management, Telecommunications, Document Management Systems, Purchasing, Technology Evaluation, and Budgeting.

PROFESSIONAL STRENGTHS

A successful record of designing and implementing new and efficient systems to improve bottom line results. A strategic and detail oriented thinker who has driven projects in sophisticated IT environments and eliminated ineffective procedures. Recognized for enthusiastic working style, resulting in high levels of productivity. Motivated team player as well as a builder of independently functioning teams. Inspires others to better performance by skillfully delegating duties. Intuitive decision-maker and hard working achiever. Honest, dependable and well organized. Quick thinking, energetic and diplomatic in challenging situations. Worked closely with top management. Managed budgets of over 2 million dollars, annually.

PROFESSIONAL EXPERIENCE

DIRECTOR OF IT SERVICES May 2009 – February 2012
Confidential,Encino, CA
Responsibilities:

  • Responsible for implementation, management, and support of enterprise-wide technology including Microsoft Active Directory, SQL, Microsoft Exchange, Microsoft Terminal Server, Citrix, Hyper-V, LAN, WAN, VPN, Telecommunications, Goodlink, Financial and Tax Processing Applications, Document Management and Video Conferencing
  • Responsible for Disaster recovery, Business Continuance, and Security for enterprise systems located in multiple data facilities
  • Responsible for advising, piloting and gaining business unit approval for all new technologies, solutions and business processes
  • Provided IT consulting services to clients

Accomplishments:

  • Developed helpdesk procedures and implemented support ticket tracking using Spiceworks
  • Developed an IT strategic plan
  • Integrated systems and data acquired through firm mergers
  • Designed and managed new data center
  • Designed and implemented the firms server virtualization strategy

SR. IT SYSTEMS ENGINEER November 2008 – Present
Confidential,Woodland Hills, CA
Responsibilities:

  • Responsible for design, implementation, management, and support of enterprise systems including Microsoft Active Directory, SQL, Microsoft Exchange, Microsoft Terminal Server, Citrix, LAN, WAN, VPN, SAN, Hyper-V, VMWare, Telecommunications, and Blackberry Enterprise Server
  • Assigned to projects in manufacturing, medical, legal, and professional service industries.

DIRECTOR OF INFORMATION TECHNOLOGY February 2008 – June 2008
Confidential,Sherman Oaks, CA
Responsibilities:

  • Responsible for implementation, management, and support of enterprise-wide technology including Microsoft Active Directory, SQL, Microsoft Exchange, Microsoft Terminal Server, LAN, WAN, VPN, Telecommunications, Blackberry Enterprise Server, Financial and Tax Processing Applications, Microsoft Dynamics GP, Document Management and Video Conferencing
  • Responsible for Disaster recovery, Business Continuance, and Security for enterprise systems located in multiple data facilities
  • Responsible for advising, piloting and gaining business unit approval for all new technologies, solutions and business processes

Accomplishments:

  • Developed helpdesk procedures and implemented support ticket tracking using Track-It
  • Developed an IT strategic plan

DIRECTOR OF INFORMATION TECHNOLOGY August 1998 – February 2008
Confidential,Los Angeles, CA
Responsibilities:

  • Responsible for implementation, management, and support of enterprise-wide technology for one of the largest regional accounting firms in Southern California managing a team of IT analysts, network administrators, support technicians, and outside consultants
  • Responsible for all technology including Microsoft Active Directory, SQL, Microsoft Exchange 2003, Citrix, Microsoft Terminal Server, VMWare, LAN, WAN, VPN, EMC SAN, NAS, Telecommunications, CRM, Financial and Tax Processing Applications, Microsoft Dynamics GP, Document Management, and Video Conferencing
  • Responsible for Disaster recovery and Business Continuance and Security for enterprise systems located in multiple data facilities
  • Responsible for advising, piloting and gaining business unit approval for all new technologies, solutions and business processes
  • Head of the firm’s technology committee to gather information to aid in forming the IT strategy to support the firm\'s strategic goals
  • Responsible for the development and management of the firm’s IT budget
  • Responsible for the management and success of multiple large projects including document imaging, CRM, and VoIP, as well as opening new offices and expanding existing offices.

Accomplishments:

  • Successfully implemented VoIP firm-wide, allowing staff to have their phone extension follow them to any location in any office
  • Streamlined tax preparation workflow by implementing document imaging
  • Implemented CRM (InterAction) and integrated with Time and Billing system
  • Managed custom application development projects, such as a consultant commission tracking system and a firm alumni web portal
  • Enabled staff to work remotely by implementing Citrix, VPN, and Outlook Web Access
  • Developed helpdesk procedures and implemented support ticket tracking using Track-It
  • Increased data security by encrypting laptop hard drives
  • Negotiated with vendors to secure large volume discounts
  • Deployed best of breed Anti-virus and Anti-Spam solutions reducing user frustration, improving overall performance and reducing cost
  • Designed and deployed technology infrastructure playing a vital role in the opening of 4 new offices
  • Successfully designed and implemented the firm intranet using IIS and SharePoint
  • Programmed ASP.net web interface to the firm’s cash flow projection system
  • Worked in conjunction with the SLGG SOX/IT Compliance team, documenting client networks, processes and controls, and performing network penetration testing
  • Recipient of the 2004 SLGG Managing Partner’s Award for Outstanding Service and Dedication

NETWORK ADMINISTRATOR January 1996 – August 1998
Confidential,Santa Monica, CA
Responsibilities:

  • Deployed to a consulting assignment for the Los Angeles MTA Engineering Management Consultants as a network administrator
  • Responsible for The Nettleship Group\'s network operations at their headquarters in Santa Monica
  • Responsible for software implementation and support

Accomplishments:

  • Successfully completed the removal and decommissioning of Novell directory Services in the firm headquarters
  • Implemented Microsoft Exchange 5.0 and SMS
  • Stabilized network infrastructure

MIS ANALYST July 1994 – January 1996
Confidential,Encino, CA
Responsibilities:

  • Management of the local area network for the construction management team assigned to the LA County/USC Hospital project
  • Responsible for technical support, training, and hardware maintenance

Accomplishments:

  • Designed and deployed the local area network for the construction management team assigned to the LA County/USC Hospital project
  • Programmed custom database applications using Microsoft FoxPro for Windows

EDUCATION & CERTIFICATION

Bachelor of Science - Computer Science
Associate of Arts - Liberal Arts, Music and Computer Science
Microsoft Certified Professional - Product Specialist

TECHNOLOGY SKILLS

Systems/Hardware
3Com Switches, Active Directory, CDC-NOS, Cisco ASA, Cisco PIX, Cisco Routers, Cisco Switches, Cisco Wireless Routers, Compaq Servers, Dell Switches, Dell Servers, D-Link Switches & Routers, EMC SAN, GroupWise, HP Servers, IBM System/36, Juniper SSL-VPN, LANtastic, Linux, Mac, Microsoft Windows Server 2008, 2003 & 2000, NT Server 4.0 & 3.1, Windows Vista, XP, 98, 95, 3.1, Mitel ICP 3300, MS-DOS, NAS, Netgear Switches & Routers, Novell 3.x, 4.x & IntraNetware, Ricoh eCabinet, SonicWall, Tandberg Video Conferencing, Teneros DR & HA for Exchange, VMware, VMS

Software Applications
ABRA, ACL, Adobe Acrobat, ArcServe, Blackberry Enterprise Server, Caseware Working Papers, CCH ProSystem fx Tax, CCH ProSystem fx Practice, CCH ProSystem fx Engagement (ePace), Citrix MetaFrame Presentation Server 4.5, 4.0, 3.0 & 1.8, Crystal Reports, Docuware, Eudora, FormFlow, GoFileRoom, Goldmine, GoSystems Audit, GroupWise, Hyper-V, InterAction CRM, Lacerte Tax, LaserFiche, Lotus 123, Lotus cc:Mail, Lotus Notes, Microsoft Dynamics (Great Plains), Microsoft Exchange 2007, 2003, 2000, 5.5 & 5.0, Microsoft FrontPage, Microsoft Office 2007, 2003, XP, 98 & 95, Microsoft Outlook, Microsoft Project, Microsoft Publisher, Microsoft SQL Server 2008, 2005 & 2000, Ontrack PowerControls, PC Anywhere, Pointsec, ProComm, ProStaff Scheduling, ReachOut, Solarwinds, Spiceworks, Symantec Anti-Virus Enterprise Edition, Symantec Backup Exec, T-Value, Track-IT, Visio, VNC, What\'s Up, WordPerfect

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