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Programmer Resume

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Burlington, NC

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Summary

Over 20 years of experience in insurance, health care, banking,
and manufacturing systems. Particular emphasis on analysis, design,
testing, and problem resolution in an IBM mainframe environment.

Expertise/Skills

Typing: 50+ wpm

Microsoft Office Suite: Excel and Microsoft Word

Hardware/Operating Systems: IBM Compatible Personal Computers, Windows
95/98, NT, and XP, IBM Mainframes

EDI Standards: ANSI ASC X12 and Health Level 7 (HL7)

Workshops/Training: Power Point, Access, Excel, Microsoft Word, Visio,
Customer Service, Time Management, Project Management, DB2, SQL,
Advanced SQL, Easytrieve

PROFESSIONAL EXPERIENCE

Senior Analyst/Programmer

  • Supported eligibility and encounters systems in the Managed Care applications programming group. Worked directly with in-house users and outside customers to determine the customers’ requirements for electronic data.
  • Member of a Financial Special Projects Group created to design and install a CPT Coding Automation System. Extensive coordination of in-house user requirements.
  • Supported and enhanced Sales Compensation system
  • Implemented, optimized, and maintained new statement processing for customer image and expert checking account statements.
  • Analyzed, developed, deployed, and supported wholesale lockbox edit programs and lockbox automated data transmissions programs between Wachovia Bank and lockbox customers. Extensive customer contacts to assist with data requirements, transmission requirements, and transmission problem resolution.
  • Customized, analyzed, developed, deployed, and supported patient accounting system at Duke Medical Center.
  • Installed Functional Time Reporting on-line system on Tandem minicomputer. Served as primary support for material management and tax accounting systems.
  • Assisted in the implementation of a health insurance membership and billing system. Enhanced existing systems installed package programs, provided production support in the resolution of system problems and code.
Service Analyst - Minicomputer Support
  • Coordinated the resolution of operations, hardware, software, and data communications problems for four HP3000 and one Nonstop II Tandem minicomputers. Served as supervisor and back-up support for computer operators.
User Services Analyst
  • Assisted in improving liaison between user areas and Information Systems by responding to computer-related problems and consulting with users on production jobs.

Administrative Assistant

  • Performed administrative assistant duties for Director of Information Systems for a major health insurance provider.

Other Work Experience

  • Sales Service Assistant, Navy Contracting, Technical Editor, Buyer’s Assistant, and other clerical positions.

Job Experience

Confidential,Burlington, NC 2000 – 2006
Confidential,NC 1998 – 2000
Confidential,Durham, NC 1988 – 1998
Confidential,Raleigh, NC 1985 - 1988
Confidential,Durham, NC 1981 – 1985
Confidential,Durham, N.C. 1975 – 1981
Confidential,NC 1975

Education

BS, Business Administration. Graduated with honors.

Associate in Applied Science – Business Data Processing. Graduated with honors.

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