Profile

Dedicated, motivated and focused IT professional. Proficient in: technical writing, support, managing project teams and knowledge transfer. Possesses excellent oral and written communication and presentation skills; in - depth understanding of current and emerging technologies and their business applications; outstanding problem-solving abilities; superlative interpersonal and organizational skills.

Software Skills

Access SQL

ASP.Net

Assembler

Blackberry Exchange Server

C++

CGI

Clarify HelpDesk

Citrix MetaFrame

ColdFusion

Contribute

CSS, CSS Layouts

DHTML

Dreamweaver

Flash

Ghost

Ghostscript

GoToMyPC

HTML

HP Server hardware

Internet Explorer/Firefox/Netscape

JavaScript

Linux Redhat

McAfee Antivirus

Microsoft Access

Microsoft Front Page

Microsoft Office

Microsoft Outlook

Microsoft SharePoint

Onelog X7

Peachtree

Photoshop

Podcasting

QuickBooks

Remedy HelpDesk

RSA Secure ID

RSS

Sharepoint

SQL

TCP/IP

Trend Micro Antivirus

VB.Net

VBScript

Visio

Visual Basic

Visual C++

Visual J++

VPN

Visual Studio 2005

WebCT

Windows Active Directory

Windows 9x/2000/NT/XP

Windows NetBIOS

Wireless networking

XML

XSLT

Technical Skills

Technical writing

Web development

Switches/Hubs/Routers

Technical training

Windows NOS Administration

Wireless Networking

Project management

Teaching Experience

• Avtech USA-INSTRUCTOR: Currently teaching corporate classes in MOUS, MS Project, MS Sharepoint, XML and computerized accounting (macro-economics, Quickbooks, Peachtree). Also working in business development with the Marketing Director where my skills in generating written copy for print and web are being utilized in attracting additional clients to the school.
• Amtech Computer-INSTRUCTOR: Taught classes in Visual Basic programming, web-development and Microsoft Office applications.
• NJIT-INSTRUCTOR: Taught classes in Microsoft Office applications, web-development and computer trouble-shooting/repair and authored courseware for an online teaching initiative.
• Rutgers University-INSTRUCTOR: Taught classes in Visual Basic programming, VBScript, web-development, Java, composed courseware for a class in VBScript.
• Brick Computer Science Institute-INSTRUCTOR: Taught classes in computer use, binary and hexadecimal mathematics, computer trouble-shooting/repair, programming and web-development.
• Burlington County Community College-INSTRUCTOR: Taught classes in Visual Basic programming.

Employment History

Confidential, June 2007—Current Instructor

Currently teaching corporate classes in MOUS, MS Project, XML and computerized accounting (macro-economics, Quickbooks, Peachtree). Also working in business development with the Marketing Director where my skills in generating written copy for print and web are being utilized in attracting additional clients to the school.

TECHNOLOGIES USED: Visual Studio 2005, VB.Net, HTML, CSS, XML, XSLT, ASP.Net, SQL, Quickbooks, Peachtree, MS Office, MS SharePoint

Confidential, August 2007—October 2007 Consultant

Sole developer responsible for coding source material for the International Practices Group. This content (in excess of 300 pages) is being hand-coded in native HTML 4.01 with CSS. Website on which this content occurs

TECHNOLOGIES USED: HTML, CSS, EsKort

Confidential, April 2007—July 2007 Consultant

Contract opportunity.

TECHNOLOGIES USED: Onelog X7, Podcasting, RSS, ColdFusion

Confidential

Responsible for providing design insight for website development within the Law School. Duties include:

• Proofread code submitted by department heads/instructors for departmental websites.
• Suggested and implemented improvements to existing websites within the Law School.
• Researched and reported on new technologies that aided in providing content to existing and proposed websites.
• Trained staff on currently-used technologies for web-development.

TECHNOLOGIES USED: MS FrontPage, HTML, CSS, Visual Studio 2005, DHTML, Dreamweaver.

Confidential

Corporate Technologist/Technical Writer

Responsible for hands on management and support of several projects relating to network administration and desk-side support. Duties included:

• Installed and configured network architecture for in-house use at the corporate headquarters.
• Documented installed systems with Visio diagrams.
• Maintained, upgraded and retired PCs and PC-related assets while working under the Director of Corporate Technology.
• Managed Microsoft patch updates, service pack updates, virus definition updates and virus incident outbreaks
• Coordinated software upgrade projects and migration issues.
• Managed timelines of multiple projects.
• Performed review, analysis and evaluation of business systems and end-user needs.
• Interacted extensively with users to define requirements, evaluate end-user needs and provide hands-on training.
• Prepared all required documentation for projects through the full project life cycle.
• Ensured end user issues were resolved in a timely manner and met service level agreements
• Coordinated software upgrade projects and migration issues.

TECHNOLOGIES USED: Dell hardware, Microsoft 9x/XP, Ghost Multicast, NetBIOS/NetBEUI, routers, switches, hubs, Clarify HelpDesk, TCP/IP, Blackberry Exchange Server, VPN.

Confidential, ecember

Remote Support Technician/Technical Writer

Responsible for responding to, and servicing, support calls from offices nation-wide.

• Reported to the Vice President of Information Technology in support of a nation-wide IT sales firm with over 750 employees.
• Responded to support calls ranging from MS Office issues to networking, hardware and internet support on a 24/7 basis.
• Collaborated on documenting practices and procedures for the support of corporate users.
• Installing computer images on various platforms for internal users.
• Updated and maintained Windows Active Directory for the entire organization across 3 domains.
• Performed a company-wide phone-line audit to aid the eventual migration to a VoIP system.
• Built servers, ghosting and configured all PC hardware used throughout the entire company.
• Maintained and configured the company's content management software.
• Developed and wrote Citrix training and support documents for clients.
• Participated in on-site office migrations and rollouts.

TECHNOLOGIES USED: HP hardware, Microsoft XP Professional, Microsoft Windows NT, Microsoft Windows Server 2003, TCP/IP, Ghost Multicast, Citrix MetaFrame, Macromedia Contribute, RSA Secure ID, Blackberry Exchange Server, MS SharePoint, VPN.

Confidential

Web Developer

Responsible for designing and developing a website for this Rutgers University Law School department. Duties included:

• Developed and implemented content for department website in HTML and JavaScript.
• Wrote bid proposals and technical project documents for delivery to client.
• Participated in strategy sessions to develop an informative and creative site.

TECHNOLOGIES USED: HTML, JavaScript, Dreamweaver, Photoshop

Confidential

Instructor

Responsible for conducting classes. Duties included:

• Enabled students with highly-effective study strategies.
• Taught Visual Basic programming, HTML, CSS, XML, OSI model implementation, client-side scripting, back-end database construction, E-commerce, Visio, Microsoft Office Suite and Microsoft FrontPage.
• Coordinated courseware with Workforce administrators.
• Interfaced with members of local government and state agencies to enhance enrollment.
• Conducted on-site training classes for corporate clients.

TECHNOLOGIES USED: HP servers, Microsoft Visual Studio, HTML, CSS, XML, TCP/IP, Visio, Microsoft Office with FrontPage.

Confidential Instructor

Responsible for teaching classes. Duties included:

• Mentored students in the areas of Visual Basic programming, client-side scripting, HTML, mathematics and macro-economics.
• Developed courseware and syllabi for classes in client-side and server-side scripting.
• Pre-approved textbooks and course material.
• Met with department heads and colleagues for on-going program performance appraisals and course development.

TECHNOLOGIES USED: Visual Basic 5.0 & 6.0, VBScript, HTML, Differential Equations, Statistics, Linear Algebra, Macro-Economics.

Confidential

Web Consultant

Responsible for reconstructing a corporate intranet site. Duties included:

• Modified existing JavaScript, Perl and CGI code to redirect customer input and requests to a backend business intelligence database.
• Attended strategy sessions with company principles to determine the best route to a solution.

TECHNOLOGIES USED: HTML, JavaScript, CGI, Perl.

Confidential

Instructor/Programmer/System Support Technician

Responsible for constructing and supporting the classroom LAN and teaching classes. Duties included:

• Implemented a Federally-funded program entitled 'Bridging the Gap' which served the Newark, N.J. community by teaching computer skills to local residents.
• Taught Microsoft Office suite, Dreamweaver, Flash, HTML, CSS, XML, PC trouble-shooting/repair.
• Conducted on-line classes in the above-listed technologies.
• Consulted with Federal administrators, the Mayor's office and Workforce on courseware upgrades.
• Wrote on-line content for the PC trouble-shooting/repair class.
• Authored and delivered a one-day seminar in web-scripting using JavaScript.

TECHNOLOGIES USED: Microsoft Office, HTML, Dreamweaver, Flash, TCP/IP, CSS, XML, VBScript, JavaScript, A+, WebCT, NetBIOS, NetBEUI .

Confidential

Instructor/Programmer

Responsible for teaching classes and writing Visual Basic programs. Duties included:

• Established programs in accounting for classes in economics.
• Created curriculum for classes in Visual J++, C++, HTML, and Microsoft FrontPage.
• Authored a textbook entitled "Logical Programming Structures for Beginning Programmers".

TECHNOLOGIES USED: Microsoft Office, Visual Basic 5.0 & 6.0, HTML, Microsoft FrontPage, C++, JavaScript, J++.

Additional Work Experience

Educational Testing Services Contributing Editor

Was responsible for writing and revising text for a textbook in Algebra and another in Differential Equations. Contributed a comprehensive tutorial in quadratic factoring that surpassed the previous methodology written into one textbook; the tutorial was included, verbatim from the original manuscript, into the textbook. Additionally, I wrote over 250 additional problems and solutions for the Algebra textbook.

Carlin-Simpson and Associates Programmer/Site Inspector/Project Manager

Wrote programs for the day-to-day functioning of a geo-technical engineering office. These included programs for accounting and lab experiments. Additionally, I was tasked with learning the practical functions of a construction site inspector/site manager. While performing in this capacity, I was directly involved in several high-profile projects: the Secaucus Transfer Station wherein I derived and wrote the formulas for the foundation of that structure; the decommissioning of the Philadelphia Naval Station in which we surveyed all of the sub-grade utilities and I was qualified for a sensitive level security clearance with the Department of the Navy; the entire construction of the Lake Ridge, and the subsequent Fairways at Lake Ridge projects in Lakewood, N.J.I participated in performing lab experiments the results of which formed the guidelines for many construction projects during my tenure. Included in my duties were the tasks of drafting and technical writing for engineering. These drawings and papers were published and presented to the clients for review and implementation. It was during this time that I also became certified as a Radiation Safety Officer as some of the test equipment used was isotope driven.