DATA SPECIALIST Resume Dunellen, NJ - Hire IT People

SUMMARY: Diverse Information Technology experience with strengths in technical support and problem solving skills, project management, oral and written communications. I have demonstrated the ability to exceed Goals and Objectives, Service Level Agreements and Customer Satisfaction Metrics in both the technical and management arena. Success based on the ability to organize and lead teams combined with meeting or exceeding customer requirements. I am a dedicated and dependable team player with excellent customer support skills that has worked at AT & T, Lucent Technologies, IBM and Dell Services Federal Government.

May 2009 - Sept. 2011
Confidential, Formally Perot Systems

National Security Clearance until July 24, 2019
SIPRnet Support,Clearance Level: Secret with Courier Authorization
Provided Vista & XP support
Troubleshoot and resolve hardware, software and network issues
Re-imaging of laptops and desktops using Ghost
Installation and support of Microsoft Outlook Mail and Microsoft Office Products
Installation and configuration Verizon and AT & T Wireless Air Cards
Printer and scanner installation and support
Experience in Active Directory

September 2006 - May 2009
Confidential

Service/repair IBM compatible desktops, laptops, printers and peripherals
Install/repair wireless networks
Configure, upgrade and data recovery of PC's

August 1996 - June 2006
Confidential

Responsible for the delivery and support of all desktop hardware, software and printer solutions for 5,800 employees at three major corporate sites for Lucent Technologies.
Provided tier I & II support Microsoft operating systems (Windows XP, 2000, NT)
Install and support Outlook Mail, Microsoft Office 97 and Office 2000.
Supervised, managed and trained a minimum of 25 desktop technicians on support, account processes, security compliance and customer follow-up procedures.
Prioritized team member's work activities to meet objectives and ensure quick service response times for our clients.
Analyzed metric reports to identify any process concerns.
Met regularly with clients to ensure optimal customer satisfaction by discussing plans and concerns for current and future projects.
Consistently held meetings on company procedures, guidelines, software configuration, security and use of web based applications.
Partnered with Lucent organizations (Real Estate, Data Networking) in support of client internal and external moves to guarantee minimal service interruption.

March 1991- August 1996
MANAGER - Confidential

Responsibilities included implementation and support of a division wide local area network for Information Management Systems (IMS) Planning, Engineering and Design (PE & D).
Provided tier I & II support of Microsoft Windows 95, 98, 98SE, NT4, 2000
Installation and configuration of clients IBM, Toshiba, HP, Compaq desktops and laptops.
Re-imaging PC's using Norton's Ghost
Install and support Microsoft Outlook Mail, Microsoft Office 97 and Office 2000.
Hardware repair and upgrades (Hard-drive, CD-Rom, Ram, Network Cards, and Peripherals).
Troubleshoot and resolve network LAN/WAN.
Microsoft NT Server administration
Microsoft mail and UNIX administration

May 1985 - March 1991
DATA SPECIALIST - Confidential

Developed and implemented methodologies required to obtain corporate-wide data related to AT & T's EO/AA using FOCUS/RAMIS programming.
Responsible for ongoing statistical analyses of EO/AA data from various systems, ensured data accuracy and provided recommendations for system enhancements.
Provided support and training to the various HR VP organizations for the development and implementation of their Affirmative Action Plans.
Supervised and trained over 50 employees responsible for inputting employee data into UNIX based system and processing over 30,000 proposals, acknowledgements and payroll authorizations as well as supervised employee hotline.
Identified production issues and implemented corrective action plans.
Ensured force management packages were accurate and delivered on schedule, as well as resolved all associated issues.

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Data Specialist Resume

Dunellen, NJ

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