PC Technician Resume

HIGHLIGHTS OF QUALIFICATIONS

Over 2 years of experience working in a help desk and call centre environment
Known for approachability, diplomacy and calm demeanor
Demonstrated ability to quickly diffuse heated customer situations
Provided a leadership role in a team environment
Supported other team members and facilitated in creating a stress reduced atmosphere
Trained others in the use of applications and in technical support methods
Excellent troubleshooting and logical problem solving skills
High level of written and oral communication skills
Excellent working knowledge of operating systems for trouble shooting in MS Win 3x, 9x, Win NT, ME, and Win 2000, MS Access, MS Office 2003/2007, and MS Outlook, Anti-Virus (McAfee, Norton)
Knowledge of Laptops HP/Compaq, IBM ThinkPad, Dell, NEC, Toshiba, Gateway, Desktop System HP, Dell, Compaq. Printers: HP, Canon, Xerox, and Maintenance Kits, Scanners: HP, Epson, All-in-One, Blackberry setup and configuration Blackberry Device (8830, 8330,)
Building of images using Symantec Norton Ghost
Configuring and setup of Apple OS (10.3 thru 10.5), MS Office (2004, X.v), Adobe Creative Suite (CS, CS2), Parallel 3.0, VMware Fusion, Suitcase, HTML/CSS, Javascript, ASP.Net 3.5, U4IA, CAD, images built using Casper
Lotus Notes (Self-taught) I setup configured a Notes Server and Client software

EDUCATION/CERTIFICATION
Bachelor of Arts Pace
A+ Certification (A+)
Microsoft Certified Professional

PROFESSIONAL EXPERIENCE

Independent Consulting
PC Technician
Confidential, July 2008- August 2009

100+ user environments, which required software upgrades, downgrade of software (Vista to XP), installations of hardware and software, patching of software with service packs, bios upgrades, configuration and troubleshooting of various software products, break/fix
Coordinated, supervised, and implemented adds, moves, and changes of local users PC
Blackberry setup and configuration (Blackberry Device (8830, 8330, 8320))
Supported clients over the telephone, resolving server connectivity issues; and e-mail related issues.
Deployment of desktop, laptops and printers, scanners.
Setup and configuration of Microsoft VPN client and Logmein
Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group policy

Independent Consulting

Technician

Confidential, August 2007 - July 2008

Support of 100+ user environments, which required software upgrades, downgrade of software (Vista to XP), installations of hardware and software, patching of software with service packs, configuration and troubleshooting of various software products
Diagnose of hardware and software issues for internal and external users on a day-to-day basis on PC
Blackberry setup and configuration (Blackberry Device (8330, 8320))
Troubleshot desktop and laptop computers including all possible hardware upgrades and removed any virus, spy-ware, or mal-ware related software

Confidential, Consulting, New York
PC Technician November 2000 - July 2007

Installed, upgraded, and troubleshooting of PC\'s and Mac's in a 200+ environment with Windows 95 and Windows (3.11 & 3.1) along with connectivity problems, in addition to, break fix, install of network interface cards, scanners, wipe down drives, Sound Cards, CD-ROM drives and Printers
Coordinated, supervised, implemented all adds and moves PC and Mac.
Create remote desktop images using XP Sysprep and deploy images both locally and over the network using Symantec Ghost 8.0 along with Casper for Mac Platform
Responsible for the shipping and receiving of all Dell computer components.
Installed, upgraded, and troubleshooting of PC\'s and Mac's which included break fix, wiping down drives before reuse of systems, installation of hardware and software PC and MAC deployment of equipment for the setup of new labs,
Creating/revising macros and spreadsheets in Excel
Deployed updates, service packs and hot fixes using, Windows Update, Automatic Updates, and Group policy
Track-it used to record all help desk calls posted by email or phone.