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Family Service Counselor Resume

Dallas, TX

EXPERIENCE:

Confidential, Dallas, TX

Family Service Counselor

Responsibilities:

  • Oversaw cemetery set - ups and services;
  • Made the multifaceted and complex process of final arrangements clear and understandable;
  • Edited and wrote obituaries as well as designed monuments; and Earned high customer satisfaction ratings through Confidential and Associates surveys.

Confidential, Dallas, TX

Technical Writer and Student

Responsibilities:

  • Edited internal guidelines and best practices;
  • Wrote user manuals; and
  • Edited and wrote website content.

Confidential, Dallas, TX

Policy Conservation Advocate

Responsibilities:

  • Wrote procedures for policy conservation;
  • Coordinated with field agents and managing partners on individual strategies;
  • Trained customer service representatives on best practices and provided technical expertise to the customer service department; and
  • Increased policy conservation results each year.

Values Analyst

Confidential

Responsibilities:

  • Calculated insurance policy expectations and provided detailed written presentations of the results.
  • One of only four people in the company to administer policy maturities; and
  • Detected excess loan conditions in policies and presented solutions for policy holders.

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