Summary: Highly motivated and self-directed IT professional with excellent communication skills and thirty + years of IT experience. During the last three years, I performed the role of storage engineer supporting EMC CX-380, CX-480, CX-960, DMX, VMAX and NetApp. I provided Networker support, client definitions and problem resolution. In the twenty years prior, my focus was OEM and MVS technical support. Career began in computer operations, spent two years in application development before moving into Technical Support. Majority of experience is working with MVS. Hands on experience in upgrades from XA to ESA and installation of OS/390 2.10. Responsible for supporting OEM products as part of the MVS support group for the last 10 years. Two years experience with UNIX (AIX) installation and support. Three years experience in storage engineering and backup and recovery.
08/07 - Pres. Confidential
Engineer, Storage Engineering
Responsible for storage allocation using Navisphere and SMC utility products. LUN migration and expansion using PPME. Extensive use of Legato/Networker backup product, including client definitions and problem resolution.
11/02 - 08/08 Confidential
Engineer, IT Systems Professional
Primary product support includes: CONTROLD,CA1, CA7, DOCUTEXT, PROC XREF, EASYTRIEVE/PLUS, FATS/FATAR, FDR/INSTANT BACKUP, JOBSCAN, SYNCOSRT,
IOF, SOFTAUDT, JHS
Led group and developed procedures to convert from Controld-D to ASG-DocumentDirect, saving the company $500,000 in conversion expense.
04/97 - 07/02 Confidential
MVS OEM product installation and support in an OS/390 environment running 8 LPAR's (IBM & Amdahl). Primary product support includes: CONTROL-D, COPYCAT, TMS, DECISION/ ANALYZER, DOCUTEXT,XREF, PROC XREF, EASYTRIEVE/PLUS , FATS/FATAR, FDR/INSTANT BACKUP, INQUIRE JOBSCAN, NOTSO/IMAGEFOCUS, OMCS, SYNCOSRT, SYNCPROC, TELON - COBOL and COMPASS - Data Center Analysis - Install new software releases and supply some of the required figures for analysis.
(Problem Tickets, Research, Client contacts, resolution). Interface with developers concerning any OEM product or MVS issues.
Consulting Systems Programmer
MVS operating system support, program product support and technical support to application and operation departments. Installed MVS, AIX and program products and applied PTF\'s. Interfaced with user departments and vendors.
(1995 - 2/97). My introduction to UNIX was on an RX/6000 J30 running AIX 4.I.2 to support new Warehouse Management System. Supported hardware including 73I8 (terminal servers), Zebra Bar Code printers, and Symbol (radio frequency) bar code readers. Software included AIX 4.I.2, CNS Reverse Telnet to support printers connected to the 73I8 and software to support the 73I8. Upgraded AIX 4.I.2 to 4.2. Responsible for ordering RS/6000 25E, tests machine to install new releases of AIX and system products. Upgraded AIX 3.2.3 to 3.2.5. Clone AIX 4.I.2 from RS/6000 J30 (SMP) to test machine and upgrade to AIX 4.2.
(1981 - 1996). Solely responsible for MVS support and upgrades. Responsible for MVS/ESA conversion/installation, including ordering the CB/IPO, laying out the distribution libraries, target libraries, SMP/E and control files and acceptance testing. Responsible for installation of CA7 and set up of calendars and installation parameters before turning over to production control. Also responsible for installation of ROSCOE, LIBRARIAN, SYSTEM/W, FOCUS, SYNCSORT, CICS, DB2, advanced function printing, and numerous other products. Handled initial installation of CICS I.6, including setting up tables and bringing up first applications. Responsible for IBM 3350 to 3380 conversion, DASD management, and VTAM terminal definitions. Responsible for some ALC programming and modifications. Also headed the Disaster Recovery team.