Customer Service Representative CV

Summary: Highly experienced in fast-paced retail stores, able to responsibly handle a variety of tasks involving customer service duties, and experience with computers and the latest in cutting edge technology.
Summary of Qualifications:

Two years of experience working as a customer service representative
Experience with processing various forms of transactions and opening new accounts for company services
Ability to cross-sell products, warranties, or credit card services
Excellent ability to comprehend instructions and memos as well as write them.
Great communication and working with any team
Excellent with computers and various software. Ability to learn the various new software quickly. Can type at a rate of 90-100 WPM
QA experience with various software and the ability to document those problems to the developers within their respective forums.
The ability diagnose computer problems such hardware connectivity issues and quickly adapt and remove any malware issues that computers may attain
Strong people skills and the ability to work with customers or guests with a positive attitude

Professional Experience:
Confidential, San Bruno, CA Aug 2009- June 2011
Customer Service Representative/Guest Service

Ability to work in a fast, demanding, and busy environment
Excellent with handling any guest related issues, including handling complaints and returns
Answering incoming and making outbound calls while multitasking with other guest service duties
Ability to handle currency, processing checks, credit card look-ups, and balancing cash in registers.
Making sure items that are returned still meets great satisfactory conditions before reaching the sales floor
Provided guests with the knowledge they needed to confidently purchase items, sign up for Target’s Credit Card services, or buy extended warranties before leaving the store.
Ability to charge back and remove open or destroyed merchandise from the sales floor
Great at working with point of sales software in order to salvage or electronically recycle opened electronics
Working in sync with team members via walkie talkie headsets to insure that items at guest service is promptly returned to the salesfloor.
Ability to finish all tasks (including finishing charging back items), writing a memo for morning crew and cleaning down guest service before clocking out

Education:
Computer Information Systems

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