We provide IT Staff Augmentation Services!

Analytics Analyst Resume

4.00 Rating

New Jersey, NJ

SUMMARY

EXPERIENCE


Analytics Analyst – Confidential, 5/2010 – Present

  • Analyze performance of client Home Depot\'s CRM program, providing actionable insights into customer behavior to senior management
  • Leverage a variety of analytic tools - including Epiphany, ExactTarget, Omniture, and Google Analytics - to produce weekly/monthly reports
  • Effectively and consistently communicate between multiple vendors and the client to reconcile critical data
  • Create and deploy web analytics, direct mail and email reports against a highly time-sensitive schedule
  • Produce 3 monthly reports for The Home Depot, each containing over 30 pages of summary, acquisition, retention, engagement, retail/online behavior data, and direct/email campaign results
  • Successfully deliver projects within a high-pressure, high-demand environment

Business Process Analyst – Confidential,5/2009 – 5/2010

  • Wrote a program that fully automated and tracked metrics collection from databases using VBA and Access, saving up to 100 hours of work per year in one instance
  • Built and maintained the department’s SharePoint and website and change control platform
  • Orchestrated the successful centralization of over 115 cross-functional company standards
  • Managed and completed up to four concurrent, long-term projects while performing and maintaining normal duties
  • Used Oracle BI and Informatica to facilitate a large-scale two-month metrics analysis project
  • Conducted a Voice of the Customer and TQM analysis for future process implementation
  • Designed, developed, and embedded an interactive Adobe Flash module on the division’s home page to increase accessibility

Writer – Confidential, 6/2007 – 5/2008

  • Collaborated with entrepreneurs and business professionals to create relevant articles regarding young entrepreneurs
  • Measured as one of the largest reader growths in the network over several months
  • Consistently met aggressive, daily deadlines

Web Builder – Confidential, 1/2007 – 1/2009

  • Designed and coded using Dreamweaver, Front Page, Photoshop, and ImageReady
  • Hand-coded PHP, JavaScript, HTML, and CSS

Director – Confidential, 10/2004 – 12/2005

  • Produced, directed 9 people, and edited a local television show


SKILLS

Software and Coding

  • Omniture, Epiphany, Informatica, OBIEE, VBA, MiniTab, Arena, Adobe Photoshop, ImageReady, Dreamweaver, Flash, Microsoft Word, Access, Excel, PowerPoint, Visio, Visual Basic, Front Page, Expression Web, and OPL Studio
  • PHP, HTML, VBA, JavaScript, OPL, CSS, ASP, SQL

Others

  • Six Sigma, forecasting, computer networking, HFACS, quality engineering, advanced mathematics, and statistics
  • Can comprehend and speak in Italian and Spanish on an intermediate level

EDUCATION


Bachelor of Science in Industrial Engineering

We'd love your feedback!