Customer Care Professional Resume Rocky Hill, CT - Hire IT People

OBJECTIVE Up and coming Financial Professional seeking a challenging position with an organization that will enable me to apply my education and experience as well as develop new skills.

Summary of qualifications
Extraordinary interpersonal, analytical and organizational skills; exceptional customer service skills; outstanding team player and individual contributor; highly motivated; quick learner; good judgment; bilingual

Career and Academic highlights

Actively participated in a strategic management project through Capstone Business Simulation. The project allowed me to display my superior knowledge of mathematics, quantitative analysis, finance, economics, accounting, management, and marketing
Managed multiple investment portfolios as part of several different simulation exercises. Traded stocks, fixed income securities and derivatives; applied my knowledge of risk management and price modeling
Tutored students seeking academic improvement in accounting and finance
Recipient of the 2012 Excellence in Finance Award by the School of Business of CCSU

Technical Competencies
Word, Excel, Outlook, PowerPoint, Adobe Acrobat, QStar HSM

EDUCATION B.A. Finance

EXPERIENCE

Confidential, Windsor Locks, CT Jan. 2010 - Present
Current Rank: 2nd Lieutenant - Platoon Leader at E Co 1/169th AR

Assist in the Planning and development of activities for weekend drills and other operations
Effectively deliver presentations to subordinates
Evaluate the performance of subordinates within my platoon; counsel and explain to them the expectations they must achieve in order to advance in their military careers

Confidential, Rocky Hill, CT March 2009 - Aug. 2010
Customer Care Professional/ Call Center

Resolved complex customer service inquires of members and providers to include: claim status, claim explanation and claim adjustments
Effectively communicated difficult or negative information in a tactful manner; responded to customers in a polite and courteous approach, especially in stressful situations

Confidential, Wallingford, CT April 2007 - March 2009
Customer Service/ Teller

Recommended and promoted bank products and services to customers
Received, gathered and analyzed large deposits from local business owners and the Town of Wallingford
Acted as a liaison between managers, personal bankers, and Spanish-speaking customers

Confidential, Southington, CT Feb. 2006 - March 2009
Sales/Customer Service/Real Estate

Negotiated solid contracts in the clients best interest
Networked with a team of professionals in a timely manner to achieve common goals
Performed Comparative Market Analysis (CMA) in addition to advising clients on market conditions, prices, mortgages, legal requirements and related matters

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Customer Care Professional Resume

Rocky Hill, CT

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