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Senior Manager Retail It Practice Resume

New York, NY


Accomplished executive with a unique and extensive blend of Business, Supply Chain, and Technical experience, in both large and small organizations. Proven ability to assess business needs and implement strategic solutions to create a competitive advantage. Strong commitment to ensuring company success by examining infrastructure, applications, operations and business processes, while providing quality service to both clients and team. Strong skills in:

  • Business Continuity
  • Assessing and Identifying Cost Effective Solutions
  • Leadership and Support
  • Innovative Ideas and Global Attainment
  • Supply Chain/Distribution/ERP
  • Project Management and Execution
  • Negotiation Strategy
  • Best Practices Implementation


Confidential, New York, NY January 2007 Present

  • Head of IT, including Infrastructure, Applications, Help Desk, IT and Business Strategy Alignment, EDI and all Distribution Center technology
  • Implemented an AS400 I Series disaster recovery plan to ensure business continuity of all facilities
  • Analyzed the data and voice network and implemented a wireless Cisco VOIP solution, with a third party system integrator to replace an aging network and telephone system
  • Introduced and implemented an application development methodology, to be utilized by a Third Party Logistics Provider, to improve business and system processes
  • Implemented WEB PDM for the design of a new high-end product line


  • Significantly reduced monthly voice and data charges through the development and execution
  • of a revolutionary plan to align technology projects with business goals
  • Enhanced the use of technology to effectively streamline Distribution and order processing
  • activities
  • Successfully upgraded the data network to a converged Cisco voice and data solution, which eliminated single points of failure, and an overall lack of network redundancy
  • Increased effectiveness of new applications and business systems through the introduction and installation of Blade Server Technology

ACCENTURE, Minneapolis, MN June 2005 January 2007
Senior Manager Retail IT Practice
A global professional services firm, specializing in IT and business process outsourcing, IT project implementations, and IT effectiveness studies. Oversaw US Ecommerce, Retail Business Development, Business Process Outsourcing and strategic project execution, for this worldwide consulting firm.

  • Quality and sales executive for a data warehousing/business intelligence initiative, at an $8B retail client
  • Executed an effective tracking mechanism and issue escalation process for a $220M outsourcing contract
  • Collaborated with the sales team, and served as a Global Applications Lead for a $124M multi-technology outsourcing proposal, which was presented to the client’s CEO and Board of Directors
  • Evaluated and streamlined business and IT processes, for a fashion luxury retailer, to reduce costs and prepare client for an Initial Public Offering (IPO). This included methodology adherence, best practice principles, technology architecture, and metrics development


  • Administered the evaluation of RFID technology for Distribution cost savings and Ecommerce Supply Chain optimization, resulting in a reduction of cost and increased productivity within the distribution centers of a nationwide electronics retailer
  • Ran an SAP portfolio analysis for a $1B fashion apparel retailer, which resulted in licensing cost savings and assisted them in launching a successful IPO
  • Evaluated, negotiated and implemented a Windows based Merchandising ERP package allowing a retail client to save over $300,000 in licensing fees

Confidential, Toronto, Canada 2002 2005
Director U.S. IT Practice

  • Led the firm’s business development, special projects, and U.S. staffing and business initiatives
  • Redesigned business operational processes, evaluated “build vs. buy” options, and successfully integrated the STS Merchandising ERP application, Lawson financials, Oracle Data Warehouse, Triversity as the store systems(POS) solution, and the PKMS WMS, for a Canadian based fashion retailer


  • Acted as interim CIO to design and define the Systems Infrastructure and IT team, for $300M apparel Retailer, which included an EMC SAN, SQL Server 2000 and Windows based servers
  • Incorporated business operational changes to reduce the IT and Business expenses of a $2B U.S. based auto parts retailer
  • Restructured the project team, redefined roles of the business participants, and created an effective operational and implementation strategy for the new POS project of a U.S. based auto parts retailer
  • Resolved post implementation issues with a UNIX / Oracle Peoplesoft and Oracle Financial / HR / Payroll application for a $3B grocery chain

Confidential, Lyndhurst, NJ 2000 2002
Senior Director, Applications & Development

  • Managed a team of 52 IT professionals, including all application systems and business relationships, supporting Manufacturing, Supply Chain Visibility, Distribution, EDI / Electronic Commerce, Sales Force Automation/Marketing, Data Warehousing, Finance, Intranet Web Development, and Purchase Order Processing
  • Organized a Supply Chain/Electronic Commerce analysis study to identify opportunities and optimize each step of the fulfillment process, from Manufacture and Transportation, through Distribution Operations and Shipping


  • Met deadline and was $1.5M under budget while directing a Data Warehousing implementation project utilizing Sun servers, Oracle database, Microstrategy and Informatica technologies
  • Increased Distribution Center productivity from 50,000 units per day to 150,000 units per day in 3 months by leading the effort to resolve operational and technical issues that impacted productivity

Confidential, North Bergen, NJ 1996 2000
Director of Applications Development

  • Supported JD Edwards Finance/Human Resource / Payroll, Traffic, EDI/Electronic Commerce, ERP and Distribution Business areas
  • Replaced all application systems, to enhance strategic advantage while resolving the Y2K problem. Total project budget was $62M and spanned 3 years
  • Managed a staff of 35 application developers, project managers and business analysts
  • Partnered with business executives to realize strategic business goals utilizing technology to gain competitive advantage
  • Led the project team and handled the installation of the UNIX/Oracle McHugh Software DM+ Warehouse Management system


  • Introduced a package software process to the company which allowed their supply chain initiative to be completed on time and $1M under budget
  • Directed all aspects of key business initiatives including contract negotiations, pricing decisions, budget adherence and the calculation of ROI opportunities


Cisco VOIP, Cisco Call Manager, Cisco Unity, IBM Mainframe, AS400, HP9000, Sun, Oracle, UNIX, Win2000, SQL Server 2000, MS Office Suite, Internet Explorer, Client Server Architecture concepts, Structured Design Methodologies, JD Edwards, Lawson, Oracle Financial Suite, Oracle HR / Payroll, Peoplesoft, Informatica, Microstrategy, STS, Triversity, JDA, Profit Logic, PKMS, Red Prairie, EXE, Teradata, HP Blade Server Technology, Web PDM


BS in Business Studies

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