Professional Objective: To work in a position that uses my professional skills, and to build the organization in a positive
way

Skills:

• Data entry keystrokes:9,000-10,000 (alphanumeric and 10-key)
• Microsoft Excel and Word 2010 (basic/intermediate skills), and some PowerPoint
• Excellent time management skills
• Excellent telephone, communication, and customer service skills
• Strong multitasking ability
• Positive attitude; strong work ethic
• Able to work independently and in a team environment

Experience:
Confidential, July 2012 to August 2012
East Hartford, CT 06108
Administrative Support

• Assisted branch manager and recruiter finding candidates for open orders
• Answered telephone; provided customer service to CoWorx candidates, employees, and clients
• Greeted walk-ins
• Administered skills tests to candidates
• Filed; photocopied

Confidential, April 2012 to July 2012
Manchester, CT06040
Data Entry Operator

• Formatted and produced documents
• Completed high volume of date entry (entering tax information for the State of Connecticut)
• Verified accuracy of documents; identified and corrected errors and omissions
• Provided support to evening supervisor
• Assisted coworkers, as needed
• Generated statistics/reports

Confidential, November 2010 to February 2012
Glastonbury, CT 06033
ICC Scheduler/Receptionist/Patient Care Secretary

• Scheduled nurses and aides to work on hospice cases, as needed
• Prepared payroll and statistical reports for ICC matters
• Prepared work schedule for ICC staff
• Answered multi-line telephone system; greeted clients and visitors
• Handled incoming and outgoing mail
• Provided clerical and organizational support; performed data entry
• Prepared patient charts, maintaining patient confidentiality
• Assisted with new hire and termination packages (background/reference checks, etc.)
• Greeted and received patients and visitors
• Received and returned calls in response to nursing unit staffing requests and call outs
• Provided prompt communications with staff and leadership to support timely decisions
• Provided secretarial and clerical support
• Followed instructions and procedures to perform tasks with attention to timeliness and accuracy
• Reported to assigned supervisors; multi-tasked in fast-paced environment
• Assisted Staffing Coordinator with preparation of the work schedule for staff

Confidential, April 2006 to May 2011
West Hartford, CT 06107
Staffing Assistant (part time)

• Received and returned calls in response to nursing unit staffing requests and call outs
• Provided prompt communications with staff and leadership to support timely decisions
• Provided secretarial and clerical support
• Followed instructions and procedures to perform tasks with attention to timeliness and accuracy
• Reported to assigned supervisors
• Multi-tasked in a fast-paced environment
• Assisted Staffing Coordinator with preparation of the work schedule for staff
• Maintained time and attendance records, department statistics, and employee training database
• Prepared confidential reports, letters, and memos
• Prepared payroll
• Assisted with new hire and termination packages (background/reference checks, etc.)
• Approved time off
• Covered switchboard (handled incoming and outgoing calls, call codes)
• Greeted and received patients and visitors
• Developed patient charts, verified insurance coverage, and scheduled patient appointments

Confidential, February 1996 to May 2010
Hartford, CT 06120
Senior Administrative Assistant

• Prepared weekly payroll; prepared bank deposits
• Performed accounts receivable(s) and payable(s)responsibilities
• Maintained time and attendance records
• Prepared confidential reports, letters, and forms
• Made travel and hotel arrangements ; prepared expense reports
• Assisted with new hire and termination packages
• Performed background/reference checks,; prepared acceptance and/or rejection letters
• Maintained files for Human Resources Department
• Scheduled meeting;, took minutes at various meetings
• Supervised support staff
• Provided customer service including greeting public, answering questions, and providing directions, as needed
• Filed; answered phones; ordered supplies

Confidential, February 2004 to April 2005
Hartford, CT 06120
Call Center Operator

• Made cold calls to individuals to see if they were interested in buying some sort of package newspaper deal
• Received calls from individuals with various complaints; either passed along complaint to appropriate branch office of resolved the issue myself
• Made all goals such as:
• Sell ups (customers who only get Saturday and Sunday papers and offer them Thursday and Fridays paper at an adjusted rate
• Stops (work diligently with customers who want to cancel their subscription for one reason or another)
• Credit Card Customers (offer customers an adjusted rate if they were willing to pay for their subscription utilizing their credit cards and by setting automated payments accordingly

Confidential, February 2004 to March 2006
Hartford, CT 06106
Sr. Claims Operator

• Received and validated workman's compensation claims from various company\'s
• Authorized payment of weekly wages and medical bills for said claims
• Attended hearings for individuals whose claims were not approved - meeting with Workman's Compensation Commissioner explaining why claim was denied

Confidential, February 1985 to March 1996
Hartford, CT 06120
Administrative Assistant

• Prepared confidential material such as cease and desist orders and subpoenas
• Prepared travel and hotel arrangements; completed expense reports
• Maintained time and attendance records; scheduled meetings
• Filed; answer phones; ordered supplies