Experience:
Confidential, Texas
October 2012 IT System Representative
- Inbound calling
- AP wireless access setup
- Wi-Fi internet setup
- Customer Service
February 2011Confidential, Dallas, Texas
August 2012 Customer Service Representative
- Auto dialer to make phone outbound phone calls
- Communication skills in order to discuss voting proposals and receiving live votes
- Comprehension dealing with customer concerns
- Use of Knowledge such as reading, writing, and verbal
June 2010
January 2011 Confidential, Plano, Texas Customer service representative/ intake representative
- Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues.
- Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
October 2008
To January 2009 Confidential, Dallas, Texas
Sales Associate
- received cash from customers and employees in payment for goods and services, and recorded amounts received.
- Cleaned work area, machines and equipment.
- Inventoried, stored, priced and restocked merchandise displays in retail store.
- Resolved customer complaints and requests for refunds, exchanges and adjustments.
August 2008 Confidential, Texas
To October 2008 Sales Associate
- Resolved customer complaints and requests for refunds, exchanges and adjustments.
- Assist customers to select and purchase specified merchandise.
- Obtained and received merchandise, totaled bills, accepted payments and made change for customers in retail store.
- Totaled price and tax on merchandise purchased by customers, using cash register, and calculator.
- Cleaned shelves, counters, and tables.
March 2007 Confidential, Texas
To June 2008 Supervisor
- Obtained and received merchandise, totaled bills, accepted payments and made change for customers in retail store.
- Stocked shelves, counters, and tables with merchandise.
- Stamped, marked, and tagged price on merchandise.
- Supervised five to ten employees, and resolved conflicts.
- Trained new employees in working on the floor.
- Kept record of sales, prepared inventory of stock, and ordered merchandise.
Education: Confidential
