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It Support Resume

Philadelphia, PA

Technical Skills

MRTG, NetMRI, Citrix Access Gateway, Citrix, TCP/IP, Active Directory, Netsupport DNA, DNA Console, Cisco, HP Switch, RIP, EIGRP, OSPF, STP, VTP, VLAN, Open Manage, PowerChute, What\'s Up Alerts, Netbotz, Blackberry Enterprise Server, Avaya, Cacti, Sonexis, WSUS, Barracuda, Pinnacle Security System, Symantec Antivirus, Taske, XGate, Tivoli Storage Manager, Veritas NetBackup, Maestro, Mercury Topaz, Sitescope Alerts, Peregrine ticketing system, hardware/software support, Visio, Microsoft Server 2003/2008. Hardware Cisco 2600 Router;

Experience

IT Support Confidential, Philadelphia, PA 4/08 Present

Manage the implementation, installation and hardware/software support of all Mobile Data Terminals/Mobile Data Video Recorders. Request quotes for services and equipment. Work with contractors and vendors to repair/install equipment.
Troubleshoot user/hardware issues for 30 offices throughout the US. Responsible for being on-call, 1st point of contact for system/circuit down calls and alerts. Respond to network, server, and application outages. Create, maintain, and edit user ID’s/devices in Active Directory, WSUS, BES, Symantec Antivirus, Sonexis. Initial configuration of HP Switch. PC and Server break/fix. Push emails via Barracuda. Server updates. Manage security access to office and create/delete badge access via Pinnacle security system. Shipping and receiving IT assets. Open/update service requests in ticketing system. Creating and maintaining IT documentation. Perform Windows updates on servers. Travel off site to assist with office implementations, server room build outs, and PC/office setups.

Computer Tape Operator, Confidential, Newark, DE 10/06 1/08
Monitor and support conversion project to migrate the historical MBNA Payment Images (Banctec) to the Bank of America Platform, Viewpointe. Convert 225 million historical check images and ftp to Viewpointe system. Perform Volume Generation of payments on daily basis. Administration of backup systems including monitoring backup jobs and restoring files via Veritas Netbackup. Review system logs to determine cause of job failures. Open/update problem tickets in Peregrine ticketing system. Coordinate with end users on special backup requests.

Web Support Analyst, Confidential, Newark, DE, 2/2006-6/2006
Provide technical support for Bank One’s external facing websites and Applications. Communicate with other support teams to manage the investigation and analysis of application and operational failures. System administrator activities which include: Request the reboot of servers, Review system logs to determine cause of job failures, Stop and start IIS, Stop and start server services, and Analyze services to determine if they are running properly or if they are causing any system-related problems. Open/update trouble ticket in Peregrine ticketing system.

Tape Operator,Confidential, Newark, DE, 3/2005-2/2006
Change daily backup tapes in JP Morgan Chase\'s new data center and maintained daily log. Monitor, load, and eject media on Tape Drives and Automated Tape Libraries. Created documentation of all new processes, procedures and standardizations. Respond to basic ATL commands. Duties included sending and receiving tapes, scheduling drop offs and pick-ups for offsite storage, and creating and tracking reports for management. Trained new employees on procedures and processes. Gained valuable experience racking and stacking servers, cabling servers/switches/routers, and server builds.

Education
Cisco Certified Network Associate
B.S. Information Sciences and Systems

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