Account Representative Resume Denver, CO - Hire IT People

Results-oriented Aviation Management Professional seeks a position in the Airport Operations Field. Offering 10 years of experience handling confidential information and facilitating a broad range of company initiatives; combines strong planning, organizational and communications skills with the ability to ensure smooth flow of daily business within fast-paced, changing and time sensitive environments. Foster a team work environment to increase productivity and enhance employee morale. Proven track record of exceeding expectations while ensuring bottom line safety and security.

VALUE OFFERED:

Efficiently prioritizes a broad range of responsibilities to consistently meet deadlines and objectives
Effectively communicates with executive management, co-workers, diverse customers and community at large
Assimilates quickly in transitions, switching roles as needed to maintain productivity; flexible and adaptable
Resourceful problem solver skilled in anticipating and analyzing problems, then formulating solutions
Memberships include AAAE (American Association of Airport Executives); AOPA (Aircraft Owner & Pilot Association); serve in HAPA, Economics Club, Keep Colorado Beautiful and as an MSCD Volunteer Tutor

SKILLS & ABILITIES

Account / Retail Management - Provide comprehensive leadership and management guidance in fast-paced, changing environments that depend on efficiency and accuracy. Maintain a professional demeanor at all times..
Public / Customer Relations - Well-developed interpersonal and customer relation skills. Able to communicate, relate, offer assistance, and handle stressful situations with competence and assurance.
Team Leadership - Facilitate a team approach to enhance employee productivity, efficiency and morale.
Bi-Lingual- German (CLEP CERTIFIED)
Certified Airport Security Coordinator - Summer 2008 Metro State University - Airport Security (TSR 1542)
Database Management - Accurately create time sensitive files and financial records ensuring availability to senior level management for short and long term strategic planning and marketing initiatives.
Customer Service - Provide superior customer service by maintaining in-depth industry knowledge and ensuring staff provide exemplary customer service at all times; adept at handling and resolving confrontational situations.
Computer Skills - Microsoft Office 2010 (Word, Access, PowerPoint, Excel, Outlook Express) MAC applications, American Fundware, Quick Books Pro, People Soft, Davox, Symposium AD, Firefox, Netscape

EMPLOYMENT HISTORY

CDOT Flagger Confidential, Denver, CO 2010-2012 traffic controller at Confidential
Account Representative Confidential, Denver, CO 2008-2010

Appeals Committee Member
Customer Service
Administration
Financial Aid Funding
Public Relations

Aviation Management Confidential, Denver, CO 2004-2008

Airline & Aviation Daily Operations
FAA Rules Training
Customer Interaction
Safety

Resource Desk Representative Confidential, Dallas, TX 2002-2004

Statistics and analysis
Customer Service
HR Functions
Workflow Streamlining
Team Leadership

Assistant Store Manager Confidential, Colorado Springs, CO 1999-2002

Promoted
Staff Leadership & Mentoring
Inventory Control
Public Relations
Exceeded Sales Goals

EDUCATION / TRAINING

BS, Aviation Management

Minor: International Business

AS, General Studies

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Account Representative Resume

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