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Office Administration Resume

New Jersey, NJ

PROFESSIONAL SUMMARY

  • Multi calendar management-MS Outlook, Oracle and Google for C-level executives
  • Direct point of contact for executives for on boarding system setups
  • Manage executive travel plans domestically and internationally, including Visa and immigration laws
  • MS applications , Access, Visio, Agile SAP, P2P, PeopleSoft, Live link Document management Salesforce, Oracle (+Ebusiness), and Google implementation applications
  • Reconciled project tasks, resources and statuses within Project Management
  • Project management with superior time management skills
  • Managed WebEx teleconference and Adobe Connect (s) set-up domestically and internationally
  • Managed Audio visuals and set up video conferencing internationally
  • Creation and tracking of purchase orders; average monthly accruals $2-3 million
  • 200 + conference room set-up and facilitate meeting logistics, Agendas, conference rooms, speakers, and vendors
  • Managed team building events and off sites including vendors
  • Electronic Knowledge Base content; Strong Master Database Management skills
  • Manage severity level problem tickets to the Management group
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests. Coordinate with other CIT staff in the completion of requests. Ensure that
    resolutions are consistent
  • Content Management, Statement of Work with Specifications, and Service Level Agreements
  • Legal Contract maintenance for contracts,

PROFESSIONAL EXPERIENCE

Confidential, March 2011-Present
Office Administration
Calendar Management and set up appointments
Creation and tracking of Invoices
Technical troubleshooting for on boarding hardware and software

Confidential, Current

Confidential,South San Francisco, CA November 2009-March 2010 (4.5 months)
Executive Management Associate (Contractor) May 2007-December 2008 (19 months)
Advantage TechnicalResources
Corporate Process Development Administration
Corporate Process Engineering

  • Multi calendar management-MS Outlook, Oracle and Google for executives
  • Managed Executive travel plans domestically and internationally
  • Managed Audio visuals and set up video conferencing
  • Direct contact for on boarding needs (laptop and desktop setups, hardware installation, cell phones)
  • Managed daily, weekly and monthly calendars for executives
  • Managing project activities (onsite and offsite), without supervision from the executives. Including domestic and international hardware and software needs
  • Managed and set-up 200 + attendees and facilitate meeting logistics, including hardware and software installation with IT managers; manage conference rooms, manage speakers calendars, and vendors
  • Creation and tracking of purchase orders; average monthly accruals $2-3 million
  • Supporting the project team leaders in the planning and execution of complex projects in Automation, and Process Engineering) with calendar management and follow-ups, including off-site travels to new manufacturing sites in process.
  • Mapping and communication of departmental and company processes

Confidential, February 2006-January 2007 (1 Year)
San Mateo, CA
Service Delivery Organization
Executive Assistant to Senior Vice President of Service Delivery

  • Oversee challenging calendars, travel arrangements, and expense reports
  • Route and manage executive escalation field calls to appropriate team members
  • Organize weekly staff meetings, all-company meetings, executive off-sites, and other employee events
  • Acted as the liaison and main touch point to facilitate communication between domestic branches
  • Managed outside vendors (hotels, /off-site locations) including requesting proposals, negotiating orders and manage to build client relationships.

Confidential,June 2000- December 2005 (5 years)
Sunnyvale, CA
Executive Assistant to VP of Marketing

  • Managed complex calendar of meetings, traveling, conference calls, trade shows, and events
  • Managed extensive interview and meeting schedules, itineraries and travel arrangements involving clients and candidates
  • Maintained customer database and responsible for all marketing materials
  • Organized trade show activities and events

Confidential,January 1996-January 1999 (3 years)
Santa Clara, CA
Marketing and Communications Specialist

  • Supporting Microcontroller and Microprocessor product lines at NEC\'s Silicon Valley design center; offered OEM customers and engineering support for designing next-generation computing products in hard disk drive, communications and wireless markets.
  • Supported design, production and marketing documentation for eight product families for customer supports representatives and over 300 - 500 external OEM customers.
  • Led and managed technical documentation, brochures, newsletters, data sheets, and manuals
  • Supervised outside technical writers, ensuring deadlines were met for user manuals, data sheets, and brochures
  • Managed marketing literature and coordinated trade shows and sale events.
  • Customer service support for over 300+ field application engineers, customer service representatives and distributors
  • Primary liaison between client services and field sales to facilitate project management and accomplish goals
  • Primary interface with customer reducing complaints by 98%. Outstanding Achievement Award received
  • Supervised the electronic document systems and managed content management database.
  • Served on the Enterprise Resource Planning Committee and World Wide Web Documentation Committee to move the company into paperless solutions including a company’s Intranet, Internet, document control systems, and CD-ROMs.

EDUCATION
BA Degree Political Science

Accomplishments:

  • Product Support design, production and marketing documentation for 10 product families for customer supports representatives and over 300 - 500 external OEM customers.
  • Product Library Development (design and development for ten product families)
  • Product Manual ( to support Field distributors, and Sales featuring part descriptions and numbers for all currently active products)
  • Annual Sales Conferences to display CD-ROM part design and development
  • Trade show set-up logistics and calendaring of events
  • Managed 200 + attendees for Engineering, Biotech, Healthcare seminar event (s) and facilitate meeting logistics, including conference rooms, agenda’s, speakers, topics, and other vendors.

Website:

    • Trained technical support on company Website and Intranet by adding CD-ROM technical parts available on-line
    • Established a searchable parts number database for customer reference towards implementing the company’s goal of paperless solutions.
    • Outstanding achievement award received

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