Skills

• 15+ years experience working in mixed business, operations, and technology environments across multiple industries including financial services, media, telecom, real estate, management consulting, software development, non-profit management, and consumer products
• 10+ years experience delivering data warehousing, business intelligence, analytics, and data management solutions
• 15+ years "hands-on" experience working with various database technologies in OLTP, OLAP, and data integration environments including Oracle, SQL Server, PL/SQL, Transact SQL, Sybase, Teradata, SAS, DB2
• 10+ years proven experience with project management, personnel strategy, financial reporting, and budget development
• Proven and successful experience managing global teams in a highly matrixed environment
• Proven experience establishing, maintaining, and developing program assessment, program prioritization, and program delivery processes and infrastructure to ensure operational excellence across business and technology functions and to ensure excellent customer and partner experiences
• Proven experience leading and working on worldwide launch projects, strategic change projects, business improvement projects, and vendor management projects across multiple functional groups including: Sales, Marketing, Information Technology, Compliance, Legal, Finance, Business Strategy, Operations, Customer Support, and Facilities Management
• Excellent verbal, written, and interpersonal communication skills with the ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences including to senior executives and to a Board of Directors

Professional Experience

Sr. Program Manager, HR Transformation / Director, HR, The Way International, New Knoxville, OH, 2010-Present
Confidential, New Knoxville, OH, 2012-Present

• Hired to transform human resources operations for international non-profit organization
• Transformation included implementing reporting and analytics capability, instituting various compliance programs, redesigning recruitment and employee on-boarding processes, and implementing various information technology solutions to increase operational efficiency
• Responsibility for all aspects of human resources operations including compensation, benefits administration, workers' compensation claims management, labor relations, and technology
• Board member for affiliated credit union responsible for ensuring operational excellence and financial compliance for credit union operations

Senior Analytics, Confidential, 2006-2010

• Provide reporting and analytics, data warehousing, business intelligence, project management, business transformation, strategy, and operations consulting to multiple clients across diverse industries
• Developed product level profitability reporting and business unit P & L reporting for the CFO and the Finance organization of a consumer products company using Oracle, PL/SQL, SQL Server stored procedures, Business Objects, and Web Intelligence
• Responsible for the worldwide run management of the Channel Incentives business for a leading software company while ensuring operational excellence for referral and rebate payments, overseeing program alignment and coordination efforts, pursuing continuous improvement opportunities, and managing customer escalations worldwide

Vice President, Business Intelligence and Decision Management Reporting, Confidential, Atlanta, GA, 2004-2006

• Managed all business intelligence and reporting and analytics activities for Confidential, Home Depot financial services portfolio including private label, cobranded, and home improvement loan financial products
• Led team that designed, developed, and delivered business intelligence and reporting and analytics to employees at all levels of the partner organization and across functional groups including Executive Management, Operations, Marketing, Technology, Legal, Project Management Office, Risk Management, and Compliance
• Developed strategy for, designed, and delivered business intelligence and reporting across multiple platforms including web, scorecards, and detailed reporting packages
• Developed data strategy to meet short-term and long term analytics, business intelligence, and data integration needs of the partner relationship
• Owned data integration strategy between Citigroup, The Home Depot, and various other vendors to enable strategic portfolio analysis
• Started and staffed a business intelligence/reporting and analytics department to support the business from the ground up

Manager / Technical Lead, Confidential, 2002-2004

• Responsible for managing all planning, development, and implementation for the corporate intranet, the online customer support internet site, the on-air traffic scheduling system, enterprise data warehousing, data modeling, data conversions and data integrations
• Develop the processes, standards, and framework to establish and protect data consistency, integrity, and quality across the enterprise
• Technical project lead and lead architect/developer on multiple projects to integrate all back office software systems including client/server, internet, ERP, legacy, and proprietary applications using C#, ASP.NET, SQL, Unix scripting, and other off-the-shelf application integration software applications.
• Responsible for all enterprise application integration, data warehousing, business intelligence, data conversion, and ETL initiatives.
• Lead the analysis and definition of business requirements, functional design and documentation efforts to support development of new local products.
• Lead the gathering and prioritizing of requirements for data warehouse initiatives in partnership with user communities.
• Responsible for the development of schemas and data models and capacity planning for data warehouse systems.

Senior Software Engineer and Enterprise Data Architect, Confidential, Atlanta, GA, 2000-2002

• Data warehousing project lead. Responsible for logical and physical design of data warehouses, ETL design and implementation and data warehouse reporting.
• Responsible for managing, scoping, designing, coding, implementing, and testing software development projects
• Project manager and technical lead responsible for designing, planning, coding, implementing, testing, documenting, and developing recursive test scripts for specific coding modules for ASP model Internet financial services business
• Project manager and lead architect for the company's data warehouse initiative. Lead all aspects of the initiative including feasibility analysis, end user interviews to gather data requirements, logical and physical data warehouse design, managing vendor relationships, and designing internet reporting tools

PeopleSoft Technology Architect, Confidential, Atlanta, GA, 1999-2000

• Responsible for technology architecture for GL, AR, and AP PeopleSoft modules running on Oracle database
• Set up and configured a Model Office PeopleSoft environment for Year 2000 testing that simulated the technologies (PeopleSoft, Oracle, AutoSys, Unix, and Reportmart) used in the production environment
• Implemented a change management process for tracking and auditing system changes to the batch system architecture

Project Manager, Confidential, Atlanta, GA 1998-1999

• Project manager for Confidential, Global Services responsible for tracking project staffing, budget, and timelines for assigned projects in the financial services and education industries

Education

MBA, Computer Information Systems and E-Commerce
BS, Electrical Engineering