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It Specialist Resume

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Silver Spring, MD

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Objective: To obtain a full time position as System Administrator. Education Master of Software Systems, University of St. Thomas, St. Paul, MN December 2009 GPA: 3.74 Bachelor of Arts, Luther College, Decorah, IA May 2006 Majors: Physics and Mathematics GPA: 3.249 Minor: Computer Science

Professional Experience

Deployment Technician, Confidential, Bethesda, MD 3/11-Present

  • Provided second level support to users and staffs from XP to Window 7 migration.
  • Worked closely with migration and third level team for smooth upgrade to Windows 7.
  • Imaged computers for Windows 7 deployment and restored user's personal settings.

IT Specialist, Confidential, St. Paul, MN 3/08-3/11

  • Provided first and second level support to users regarding software and hardware issues.
  • Daily and Monthly backup data from Windows Server 2003 into tapes and hard drives.
  • Managed Active Directory for user administration and authentication.
  • Maintained company Exchange server 2007 and setup new mail server on Linux server in a virtual machine.
  • Assisted remote users issue over the phone or via remote desktop.

Student Tech Desk Assistant, Confidential, MN 1/08-12/09

  • Provided technical phone and email support for the University.
  • Assisted users with classroom technology.
  • Delivered and setup A/V equipment.

Senior Support Staff, Confidential, Minnetonka, MN 8/06-5/07

  • Provided IT first level customer support for a wide variety of business processes and applications.
  • Monitored and troubleshooted wireless, network printer, winterm, VPN, and desktop network issues via ticket tracking software.
  • Imaged PC's.
  • Worked closely with team members to resolve issues fast and efficiently.

Technician, Technology HelpDesk, Confidential, IA 12/03-5/06

  • Assisted students and faculty in solving their computer issues via telephone and in person.
  • Developed communication and teamwork skills with co-workers.
  • Utilized ticket tracking software.

Research Assistant, Confidential, IA Summer 04, 05

  • Devised techniques to identify extra solar planets by the transit method.
  • Developed computer codes to run huge amounts of data taken by a telescope.
  • Investigated how the quality of data deteriorated with the position of a star in the sky.
Technical Proficiencies

Platform: Windows (XP, Vista, 7), Windows Server 2003 and 2008, Linux (Debian, Red Hat, Ubuntu)
Application: Active Directory, Symantec Backup Exec, MS SQL Server, VMware ESXi 3.5 and 4.0, vSphere, Exchange Server 2007 with Standby Continuous Recovery, IIS 6, Windows Server Update Service, Zimbra Open Source, GFI spam filter, Big Brother Network Monitor, MS SQL Server 2005
Hardware: Dell Poweredge server and workstation, Dell PowerVault MD3220 DAS, Cisco 1841 router, VXA-3 Tape drive
Programming Language: Java

Relevant Coursework Computer Science: Intro to CS I (Java), Intro to CS II (Java), Software Design and Development (Java), Database Management Systems and Design, Software Engineering, Operating System Concepts, Data Mining, Distributed Database Physics: Foundation of Physics III, Basic & Digital Electronics, General Relativity, Electricity & Magnetism, Thermal Physics, Classical Mechanics, Quantum Mechanics I-II Mathematics: Calculus II, Linear Algebra, Multivariable Calculus, Differential Equations, Discrete Structures, Abstract Algebra, Complex Variable

Honors & Activities

  • Recipient of Rookie of the Year for Most Outstanding New Employee - Pheasants Forever
  • Diploma in French Language
  • Dean's List (Spring 2003)
  • Pi Mu Epsilon Math Honor Society
  • MCM Math modeling competition
  • Recipient of Luther International Student Award
  • Recipient of Luther International Student Achievement
  • Intramural Soccer, Basketball

References available upon request.

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