HR Generalist Resume Bensalem, PA - Hire IT People

HR Generalist with Pharmaceutical Experience

Summary of Qualifications:

Over three years pharmaceutical expertise supporting management
Quick response to time-sensitive materials/reports
Nine plus years sales and promotion background
Exceptional customer service skills

Confidential, Ivyland, PA
Project Coordinator 9/2008 – 1/2012

Sole Assistant to Project Manager for Perrigo, a 20 person nurse-based team for over the counter (OTC) pharmaceutical products.
Oversee day-to-day operations when Project Manager is not available.
Liaison with management and client for call center needs.
Coordinate and participate in all aspects of project initiatives, new product trainings, and updates including creating binders, report templates, information sheets, and project updates.
Responsible for creating and distributing daily tracking, weekly status, exception, product quality complaint (PQC), and month recap reports to appropriate program contacts to ensure client service levels are met and achieved.
Participate in certification of new representatives and calibration sessions with client and program management.
Monitor a minimum of five (5) inbound calls per week from new and seasoned representatives for call quality and provide feedback to improve customer service experience.
Fulfill requests from medical professionals for various literature offerings; maintain inventory of fulfillment materials and reorder as needed.
Monitor client email, fax, and white mail correspondence and assign to call floor staff for completion; follow up on outstanding assignments to help complete response time within client guidelines.
Review Adverse Events and Product Quality Complaints for good documentation accuracy before submission to client.
Active knowledge of Standard Operating Procedures (SOPs), Adverse Events (AEs) and Product Quality Complaints (PQCs) standards as defined by client and company.
Support to other Project Managers, Call Center Supervisors, Department Head, and Systems as needs arise.

Confidential
Branch Assistant/HR 4/1999 – 8/2008

Assisted in overseeing day-to-day branch operations, successfully increasing branch hours from 700 to 1,200.
Entered and processed the weekly payroll for over 100 temporary staff members.
Acted as a liaison with the corporate office for worker compensation claims, sales figures, and reports.
Administered and entered all new hire paperwork for over 20 applicants per week including federal employment and state, federal, local tax withholding forms.
Researched and completed weekly payroll adjustments in a timely manner.
Recruited and screened potential applicants at job fairs, interviewed applicants to assess experience, dependability, personality and job knowledge.
Other recruiting duties included offer-letter drafting, managing travel/interview arrangements, and the termination of employees.
Human resource functions included employment testing, drug screening, background verifications, contract/salary negotiations, time clock management, and paid time off management.
Supported to sales staff by generating new client orders, and filling incoming sales orders.
Performed follow up calls to current client base about performance feedback for placed staff.

Confidential
Office Manager 9/1993 – 3/1999

Interviewed & hired new employees.
Processed payroll including tip declaration.
Performed monthly inventory and produced food & liquor cost analysis for profit and loss.
Reconciled daily cash flow, made daily bank deposits, performed all A/R & A/P duties.

Technical Skills:

Microsoft Word, Excel, Outlook

Computer Programs:

AS400, Proprietary customer relationship management systems

Phone systems

Avaya

Education:

HR Certification in:

Introduction to Human Resources
Fundamentals of Employee Benefits
Employee Recruitment and Selection
Introduction to Training and Development
Employee Relations & Labor Law
Introduction to Compensation

References available upon request.

We provide IT Staff Augmentation Services!

Hr Generalist Resume

Bensalem, PA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship