Data Entry Specialist Resume Norfolk, VA - Hire IT People

OBJECTIVE: Seeking a challenging employment position which will fully utilize acquired training, expertise, and experience. Desire incentive opportunities for career growth and advancement.

QUALIFICATIONS
Offering an extensive background based on formal education and over 7 yrs experience progressive sales and customer service experience demonstrating personal initiative, interpersonal communications, and marketing creativity.
Bachelor's degree in Mass Communications with over 7 yrs. Experience in various people oriented and production environments.
Poised, polished and articulate professional with keen ability to adapt to new and challenging responsibilities and become a productive ambassador and asset.
At ease in environments requiring independent decisions, expertise in problem solving and meticulous attention to detail.
Over 7 yrs. experience in providing quality customer service in call center environments with proven track record for team leadership, strong organizational skills, and effective customer service techniques.

EDUCATION

Bachelor of Science in Mass Communications

EMPLOYMENT
2006-2010 Customer Care Rep II , Confidential, Virginia Beach,VA

Function as an information source through telephonic assistance to members, providers, billing agencies, and various company/department staff.
Responsible for responding to either inbound inquiries or outreach calls from/to potential and existing AMERIGROUP medicaid and medicare members and providers. Responsibilities include providing accurate information/education/resolution about eligibility status, benefit coverage, provider network, credentialing status, authorization/referral status, demographic changes and all other non-claim issues.

2001-2006 Office Support Specialist/Data entry specialist
Confidential, Virginia. Beach, VA

Served as information clerk; determined purpose of contact; provided general information and assists in preparation of forms if needed; directed individuals to proper destination; received and distributed messages; schedules and/or arranges appointments as necessary.
Processed and distributed mail according to established procedures; prepared material for mailing, utilizing automated equipment when applicable.
Established and maintained filing systems; prepared records for storage and/or archiving.
Entered, updated, and/or retrieved information utilizing automated systems.
Maintained equipment and supply inventory; maintained records relating to receipt and issuance of materials or equipment; prepared purchase and supply requisitions.

2001-1999 Sales and Services Rep, Confidential, Chesapeake, VA

Assisted customers by taking a wide range of inbound calls to resolve inquiries regarding their credit accounts. Offered customers value added products and are required to meet an established monthly goal. In addition,
Resolved written customer inquiries
Updated and documented account information and records, identified, resolved and escalated any customer or store concerns in a timely manner, and responded to/redirected calls as appropriate
Send appropriate customer correspondence based on account status.
Follow established guidelines for quality and productivity
Process incoming mail
\'Authorize/decline purchases
Identify reasons for referrals and authorize/decline purchases. Interpret customer financial profile.
In effort to create loyal customer relationships, displayed enthusiasm and dedication to each call.

1999-2001 Sales Rep, Confidential, VA

Informed, assisted and persuaded customers, companies and organizations to purchase products and services from the company. Place outbound calls to customers to renew their service contract or upgrade to new services. Explained product features and pricing, as well as policies and procedures in terms of exchanges, returns and renewals. Supported retention efforts by collecting customer feedback, enter contact information into internal databases and report on sales activities.

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Data Entry Specialist Resume

Norfolk, VA

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