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Product Support Analyst Resume

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SUMMARY:

A self - starter and a strong problem solver. Passionate about data, efficiency, and accuracy. Deep understanding of software product sales, support, and finance in a data-driven style. Seeking to provide quantitative insights and optimize the user experience.

SKILLS:

  • SQL
  • Data Visualization (JMP, SAS)
  • Business Intelligence (Google Analytics, MicroStrategy, Pentaho)
  • Customer Management (Salesforce CRM)
  • Microsoft Excel (Pivot Tables)
  • Data Analytics and Metrics
  • Database Management

EXPERIENCE:

Product Support Analyst

Confidential

Responsibilities:

  • Resolved technical product complications through direct customer communications by analyzing software usage and data entries.
  • Excelled as a Product expert for Encompass 360 software, earned professional certification as an Administrator by Confidential, and resolved more than 4,000 customer inquiries.

Technical support representative

Confidential

Responsibilities:

  • Responded to reported complications from Confidential 's virtual and physical email server products.
  • Investigated security concerns through remote access into UNIX environments.
  • Resolved email delivery errors, security configurations, and failing network connections.

Inside Account Representative

Confidential

Responsibilities:

  • Drove renewal subscription opportunities of licensing Confidential Linux products and cloud services for enterprise customers.
  • Ensured quarterly closings of $1M+ in Linux subscription-support-licenses.
  • Responsible for communicating software updates and licensing structures to channel partners, distributors, re-sellers.

Account Development Representative

Confidential

Responsibilities:

  • Converted prospects into leads and drove sales opportunities in a start-up environment.
  • Built reports to monitor and improve account activities, sales metrics, and KPIs.
  • Worked closely with marketing in a feedback loop to improve messaging and create opportunities.

Account Manager

Confidential

Responsibilities:

  • Managed inventories of real estate for portfolio fund returns.
  • Completed over 100 land and property contracts.
  • Negotiated creative alternatives for financing terms based on need, credibility, and funds.
  • Frequently exceeded monthly sales goals.

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