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Senior Field Technician Resume

San Francisco, CA

SUMMARY: Telecommunications systems engineer with 15 years experience. Known as a professional whose
primary focus is customer satisfaction. Usetechnical proficiency and analytical skillsto trouble shoot
and solve problems.Skilledin documentation, record keeping and prioritizing issues and projects. I am
ableto multi-task andwork in a very logical, organized and thorough way. Enjoyresearching, analyzing
and resolving challenging problemsto servecustomers really well.


Senior Field Technician, Confidential, SanFrancisco. Market, CA 11/02 12/09

  • Managed and installed hardware, software support for Nortel PBX- S/61/81 and Option 11C.
  • Programmed Nortel PBX, phones and Meridian Mail voicemail.
  • Supervised and managed San Francisco market of all voice and data equipment.
  • Certified Octel and trained on Digital Sound & Centigram voice mail systems/ ACD /CDR/ Digital annunicator.
  • Serviced orders for customers with MAC and installs.
  • Knowledge of Cisco 1841, 2700, 3600 router, 1900 switches programming and installation.
  • Organized and analyzed circuits, DIDs, porting & trunking cost analysis,
  • Managed inventories and out sourced damaged equipment.
  • Worked with National Service providers to install and support T1, PRI, ISDN, DS3, 1FB, CSU ,CPE,
  • Internet installation for Viadux 8000 Plus (DSLAM) and media converter for F/E.
  • VOIP Nortel and Cisco phones installation and Wireshark capturing.
  • C4 Unified Messaging on Nortel platform on MOC and PC client applications.
  • Coax Cable TV installation and testing with cable analyzer or meter.
  • Installation, termination, testing, connection and cable management: Cat 3-6E, Single/Multi-mode
  • Fiber, Coax. Moving and installation of cabinets, relay racks and IPE shelves.
  • Knowledge and installation on UPS units.
  • Cypress LMS training courses: C2E, C4 VoIP, ATA, unified messaging, remote seats.
  • Company Software for billing and ticking systems: IBS, CRM, Cosmos, Visio.
  • Organized telecom projects and oversaw upgrade. Serviced and maintained the main distribution frames and system database.

Field Technician, Confidential, CA 6/01 11/02

  • Maintained and serviced InteCom PBX and Octel voice mail for Space Systems Loral.
  • Serviced and repaired employees’ phones.
  • Managed CDR reporting and trunk analysis.

Field Engineer, Confidential, San.Francisco. Market, CA 3/00 6/01

  • Installed Nortel Opt.11C PBX equipment and integrate peripheral devices.
  • Managed the telecom department and oversaw telecom projects.
  • Assisted the project manager and supervised field technicians.
  • Managed MAC (Move, Add, and Change) orders to install phones and internet service for customers.
  • Worked with service provider on installation of T1, PRI, CSU/DSU equipment.
  • Serviced and maintained the main distribution frames and system database.

T-2 Field Technician, Confidential, Alto, CA 7/96 3/00

  • Responsible for hardware, software support and comprehensive knowledge of the InteCom PBX- S/80 (+) and “E"- Enterprise.
  • Certified system manager for Octel & Digital Sound voice mail systems.
  • Managed the telecom department and managed telecom project.
  • Provided service for customer’s trouble tickets and routing solutions.
  • Provided customers with dial tone service and equipment trouble shooting. Example T1, ISDN, IP, 4W E& M and 3002 modem circuits.
  • Supported over 800 users with cellular phone service and pager services.
  • Organized telecom projects and upgrade.
  • Serviced and maintained the main distribution frames and system database.

EDUCATION: Confidential


Computer: Experienced in Mac and IBM compatible computers. Completed certificate of PCtroubleshooting & maintenance. Trained on WAN, LAN, MAN networking.

Applications: Microsoft Office, MS Explorer, Windows NT, Win 95, Microsoft Exchange & Schedule+, Netscape, Mac OS., ProComm Plus, Front Page, Adobe Photo shop.

Global Knowledge: Certified on Opt.11-81C, Intecom PBX

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