Technical Support Analyst Resume South Ozone Park, NY - Hire IT People

To obtain a challenging position in Information Technology where I can immediately apply my knowledge and technical training within a progressive organization offering opportunities for continued professional growth, eventually leading to a management role and/or management responsibilities.

PROFESSIONAL EXPERIENCE

Confidential,Ozone Park, NY
Technical Support Analyst IIJanuary 2007 - September 2009
TheInformation Systems Department provides all support for the IT infrastructure for NYRA, a private, not-for-profit company which owns and operates the 3 largest racetracks in New York: Aqueduct, Belmont Park and Saratoga.

Troubleshooted Hardware, Software, Network , Printing and PDA issues
Logged and maintained client issues using in house ticketing system
Performed hardware upgrades for all workstation
Assisted in all moves and migrations between track
Monitored network and email traffic using Net tools such as Mazu Profiler and Cisco Iron Port
Maintained servers and router's for failed services and outages via Solarwinds Orion
Provided remote support via Dameware and RDP for server's and workstations
Created documents outlining detailed instructions for solving various network and application issues for employees to increase efficiency and productivity
Administrated NYRA's online and mobile wagering site and supported end user's via phone support
Updated user database for new internet wagering accounts

Confidential, New Hyde Park, NY
Help DeskJanuary 2004 - May 2006
Retail Help Desk of JPMorgan Chase provides technical support and Administration to all retail branch and retail back office employees.

Administrated and supported bank software such as Tivoli NetView, Teleview (Customer Info), CAPS (Bank Transaction), Synaps ( Modify Account)
Provided support for all of JPMorgan Chase Branches and Back offices Hardware, Software, Network and Printing problems
Provided remote support via VNC, PC Anywhere and Dameware
Administrated user accounts for NT, Novell, Lotus Notes and Mainframe Applications
Conducted analysis and resolution of complex problems via trial and error

Confidential, New York, NY
Primary Computer Specialist/Network Technician February 1998 - June 2002
Student Support Services of Fordham University provides technical services to over 3,200 students every year.

Provided technical support for NT Workstations, CITRIX terminals, Pharos Workstations, and network printers
Supported and maintained all of the University's hardware (PCs and Printers)
Troubleshooted Hardware, Software, Network and Printing problems
Configured students laptops for Fordham network connectivity
Implemented print server stations for students that saved both student and faculty with cost and surplus of printing supplies
Rebuilt PCs, configured routers and setup A/V for presentations
Re-imaged workstation over network to decrease time and increase efficiency for desktop deployments
Created/deleted user accounts under a NT domain

EDUCATION

Bachelor of Science: Information Systems Management

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Technical Support Analyst Resume

South Ozone Park, NY

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